Customer Ratings & Reviews
- Model:
- 93128983
- |
- SKU:
- 6425909
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Good if always using the app.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these lights for my kids for Christmas. They were super excited and they still enjoy them. My issue is you can ONLY control them through the app. I have Phillips Hue bulbs for the rest of the house and LOVE those.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Jacq, these direct connect lights when connected to the C by GE app can be voice controlled through other apps such as Alexa and Google Home if you have a smart speaker. Feel free to contact us at 1-844-302-2943 or help@cbyge.com if you need more info. -C by GE Support
Rated 5 out of 5 stars
Excellent Product!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! It’s excellent! Works great! Bought as a gift and they loved it!
This review is from Cync - A19 Smart LED Light Bulb - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this review! We are so happy to hear that they have been enjoying our Smart Bulb! - Cync Support Team
Rated 5 out of 5 stars
Beautiful colors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. My boys loved these as their gift for the holidays. A must buy!!!
I would recommend this to a friendRated 5 out of 5 stars
Great item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed all 4 smart light bulbs and they work perfectly.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for sharing your experience Alex. Here at Cync we are grateful to hear your input. -Cync Support
Rated 5 out of 5 stars
Durable, high quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality material. Feels nice and of nice quality
I would recommend this to a friendBrand response from Cync Support
Posted .CSM9, thank you for taking time out of your busy day to review your Cync experience! We are so grateful to be a part of your smart home. Thank you for choosing Cync! -Cync Support
Rated 5 out of 5 stars
Sound bar purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was real helpful. I will continue to buy products from this amazing store
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendRated 5 out of 5 stars
Happy with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work as advertised. My daughter wanted these for her room, when they arrived she was extremely happy
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are happy to hear that! We hope your daughter continues to enjoy her new lights. Thank you for leaving us a review! -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Horrible. Have wasted hours/days on these.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, yet I'm stuck with too many to change it up now. App sucks and takes 5-10 minutes at times to load up about 80% of the time. Bought 4 to add to my pre-existing ones, could not get them all to connect at once. Decides when it's bluetooth or wifi wants to work. Factory resets involve turning the light off for 2 seconds and then on for 8 seconds 5-6 times...imagine doing this with 13 bulbs....call customer service and they're clueless.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Logan, thank you for bringing these experiences to our attention, and we certainly regret that they were less than ideal. If you are having frequent connection issues we recommend clearing the device’s app cache. If you are on Android this can be done under Settings>Apps>Cync>Storage>Clear Cache. If you are on iPhone simply turn the phone off and back on. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team
Rated 2 out of 5 stars
it’s a light.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tough to initiate for whatever reason. They do, however light up (mostly bc they are lightbulbs)
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Pezz. We are sorry to hear that you have experienced difficulty with our lights. It sounds like this is something we can help with, and we would love the opportunity to do so. Feel free to contact us directly at 1-844-302-2943 and we will be more than happy to assist you with setup and walk you through how to use your new product! - Cync Support
Rated 5 out of 5 stars
Endless posibilities
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate your review jorgeivanro! Thank you for being a part of the GE family. -C by GE Support
Rated 5 out of 5 stars
Endless posibilities
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you very much for your review! We hope you enjoy your new lights. -C by GE Support
Rated 5 out of 5 stars
Easy setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best smart bulbs on the market. Would definitely re-buy and recommend.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support Team
Posted .Hello there! Thank you this review! We appreciate you taking time out of your busy day to leave us this feedback. - Cync Support Team
Rated 5 out of 5 stars
Cool item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool product, very happy....awesome product to customize any room in your house
I would recommend this to a friendRated 3 out of 5 stars
Invest in the Hue Instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend investing a little more into the Hue ecosystem. The app is hard to navigate and lights aren't always reliable.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Heather- we are sorry to see that your 'Cync' experience was anything short of five stars. We will pass along your feedback to our Development Team as we are always looking for ways to improve the experience for our users. Additionally, we would like to assist in resolving this issue and get to the bottom of why the lights haven't been reliable. One of our technicians is on standby and they would love to look into your unique configuration to determine what caused this. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not there yet. Wait for next year's model.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of junk. To function at all, they need to be connected and powered continuously. This would be 1000x better if they retained the ability to tell the time and what the previous mode was when they were switched off, I'll likely be returning all 8 bulbs. Right now they can't even connect to the app to add them to the system despite complete factory resets, app log off and reinstall, fully deleting them, and trying again from the beginning. What a waste of time.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We are sorry to hear that you have not been able to add your devices into the Cync App. We were experiencing a momentary disruption in service that has been resolved. If you are still experiencing issues, please call us at 1-844-302-2943 so we can assist. - Cync Support Team
Rated 3 out of 5 stars
Needs update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. Has problems connecting and staying connected to Wi-Fi. I bought eight and returned two that did not connect to my Wi-Fi. Better option available.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, thank you for taking the time to review our Direct Connect bulbs. We are truly sorry you experienced an issue with your devices staying connected to your WiFi. This is not how we expect our devices to behave and would be happy to have a technician work with you to try and resolve this. Please consider contacting us at 1-844-302-2943 if you would like any assistance. - Cync Support
Rated 3 out of 5 stars
Iffy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Debating on whether or not to return these. I have thirteen of these in my home and am having to continually reset them or just use the lights manually. Was told to do a firmware update but it wont complete.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that your lights keep disconnecting! I know that can be a frustrating experience. These lights are intended to be controlled through the app, manually turning them off can cause them to disconnect from the app. Things such as wifi strength can affect these as well and range from your router. If this issue persists please contact our support team at 1-844-302-2943. -Cync Support Team
Rated 5 out of 5 stars
Smart lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome addition to start devices for the house. Adds spunk to the atmosphere
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendRated 5 out of 5 stars
Smart bulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked as advertised and would recommend it to someone.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for your recommendation of our Smart Lights. We appreciate you leaving this five star review! -Cync Support
Rated 5 out of 5 stars
Awesome purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these bulbs. They create a cozy relaxed atmosphere.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello there Betty- we are happy that we could help make your space feel cozy and relaxed. Our team is thankful you chose the time to leave us this review. -Cync Support