Customer Ratings & Reviews
- Model:
- 93128983
- |
- SKU:
- 6425909
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Bad App(le) or a Rotten Bunch?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once upon a time these bulbs worked pretty well. Then about three months ago they launched a new app and the bulbs won't connect to the app anymore. I've tried doing a factory reset a couple dozen times to no avail. The good news is, they turn on when I flip the light switch. The bad news is that I can't control the brightness or the color/hue, I can't automate them, and they randomly flicker on/off.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Stiiv, sorry to hear that you had this experience with the release of our new app! All of your devices and settings from the previous app should have been migrated over. You may have to connect to the home location that you had previously in order to see your devices under go to settings, switch home > check for other locations. Feel free to contact us at 1-844-302-2943 for assistance. -Cync Support Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Cool lights for a cool price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights are pretty easy to use. The app is intuitive and offers some great features. If recommend these lights for anyone looking to smarten up their lighting.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving your feedback! We are happy to hear that you enjoyed your new bulbs. Hopefully, we can continue to provide you with a satisfying experience through our devices and app! - Cync Support
Rated 3 out of 5 stars
they were ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they were good but I just do not like how the white is not bright at all. they would just flash
I would recommend this to a friendBrand response from Cync Support
Posted .We are very sorry to hear this of your experience. This certainly does not sound right and a member from our team would like the chance to speak with you directly to assist. An agent can be contacted by calling 1-844-302-2943. We look forward to getting this resolved. -Cync Support
Rated 2 out of 5 stars
Looks good, app will grab a lot of data
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I did not light these up. I read the privacy info on what data was collected, and they were grabbing a lot more data they what they needed to operate an TCPIP based device. Enough so I didn't even want to load the app on my phone. I have decades of IT experience, so know what is needed to run a device like this. If you don't care about what companies know about you, seems to be a good device. That's why I gave it 2 stars instead of 1. Pity.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Security is of utmost importance to us here at 'Cync'. Our Team does not have access to any data on your phone. We require bluetooth and Wi-Fi be enabled upon setup, so that the device can connect to your local network and function as a 'Smart Device'. Camera, microphone etc can all be turned 'Off' in your phone's app settings. Though, even when 'enabled', we still do not have the capability to see any of your personal information. Thank you for raising your concerns, we hope this puts any worries you may have at bay. We would be more than happy to answer any further questions or concerns at 1-844-302-2943. -Cync Support Team
Rated 3 out of 5 stars
Not what I hoped for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 of the 4 bulbs work fine. 1 bulb does not work on a schedule. It only works manually
No, I would not recommend this to a friendRated 5 out of 5 stars
Bright
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but I wish the rgb aspect was more customizable
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support
Rated 5 out of 5 stars
Great deal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great light! Got these half price and as expected they work great!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to leave a review! We hope you enjoy your new smart lights! -C by GE Support
Rated 3 out of 5 stars
Hope you never have to factory reset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These disconnect from wifi frequently and setup can be a pain
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your earliest convenience. -Cync Support Team
Rated 1 out of 5 stars
SCAM. Nonfunctional, data-mining app. No smart.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally cannot rate these bulbs on any aspect of their functionality except turning on. The app that supposedly controls these costs either $12/month or $70 "forever" and seems largely to be a scam. It is impossible to connect to and change settings on these bulbs without paying for the app, and many users thereof report that after paying, it still doesn't work. Stay away from these. I'll probably never buy smart bulbs ever again. Best Buy, for the love of gods, please do some quality control checking here. I should not have to report LIGHTBULBS AS A SCAM.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello SomePerson, thank you for reaching out. The Cync app does not charge a fee to use the app or any subscription. There are other apps that show up in the search results when searching for the Cync app that are scam apps. The Cync app has a black logo with the letter 'c' surrounded by a light aura. Feel free to contact us at 1-844-302-2943 for assistance obtaining the correct app to use your Cync products. -Cync Support
- Pros mentioned:Color changing
Rated 5 out of 5 stars
It brightened up my day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made me feel colorfully beautiful Fact I’m able to change the setting of the light from the voice of my mouth to the Alexa plugged into the wall amazing
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for this positive review! We are thrilled to hear that you are enjoying the color and convenience of smart home lighting. -Cync Support
Rated 5 out of 5 stars
Really good!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent light bulb to liven up your home or favorite space.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the awesome review. It is great to hear you are enjoying your new smart home lights! -C by GE Support
Rated 5 out of 5 stars
Excellent lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, nice lights and Good quality everything perfect
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your review Caloscastro! We appreciate you choosing us to be your selection of smart home lighting products. -C by GE Support
- Cons mentioned:App, Connectivity
Rated 1 out of 5 stars
Not good for multi person homes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues. Only one person can control the lights. App sucks.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We certainly apologize that your experience is not cohesive with what is expected of our App. Multiple Users are able to access a Home's devices when given permission from the 'Main Account Holder'. We have created a helpful written and video guide to assist in adding 'Guests' to your account. This useful resource can be found here cyncsupport.gelighting.com/s/article/invite-guest-access. Please contact us directly at 1-844-302-2943 with further questions or concerns. -Cync Support Team
Rated 5 out of 5 stars
Awesome Smart Light
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product with good number of color collection. Very happy
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you so much for your positive review. We greatly appreciate it. Thank you for being a part of the C by GE family.
- Cons mentioned:App
Rated 2 out of 5 stars
Could not get them to connect to the app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get these to work. I tried everything I could, but they would never connect to the app. I had to return them.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Yettihead, we regret to hear that you were not able to get them connected. The direct connect lights require a 2.4ghz wifi network to connect to the C by GE app. Feel free to reach out to us for any assistance at 1-844-302-2943 or email help@cbyge.com. -C by GE Support
Rated 5 out of 5 stars
Probably
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great people probably pretty proud product Go and get it done
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the kind feedback it is greatly appreciated!
Rated 3 out of 5 stars
Overpriced Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work but not the seamless smart solution i was wanting. Ended up giving them to the teenage kids. If you are forced to Reset a bulb, IT'S RIDICULOUSNESS
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear the lights were not a a seamless set up like you wanted. Once the bulbs are reset, they will pair with Google Home or the C by GE app. If you need additional assistance, please reach out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Love and hate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install was a absolute nightmare and having to reset them will have you longing to return them. When they do work it’s not too bad at all.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have not had an ideal experience with our bulbs. We do appreciate you leaving us this feedback! Should you ever need any assistance in the future please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 5 out of 5 stars
Work Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Work great! Connects easily with Alexa.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .It's awesome you are enjoying your smart lighting! Thanks for choosing C by GE for your home. - C by GE
Rated 5 out of 5 stars
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and the person that got them loves them.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .That's great to hear Frankie! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support