Customer Ratings & Reviews
- Model:
- 93128983
- |
- SKU:
- 6425909
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely difficult to connect. One of the the bulbs had a problem pairing with my WiFi and it eventually disappeared from the Cync app. Now it needs to be reset, which has an Extremely convoluted process. I give these bulbs a big thumbs down!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Adam, we sincerely apologize for any frustration you have experienced. This is certainly unusual device behavior. Please consider contacting us at 1-844-302-2943 so we can address and resolve this issue for you. As a valued customer, we would be more than happy to assist you. In the interim, feel free to visit our website: cyncsupport.gelighting.com/s/article/resetting-light-bulbs -Cync Support
Rated 3 out of 5 stars
Meh. Good value smart bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights work as advertised, but sometimes they stop responding so you still have to get up and turn them off manually.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hey Jared, thank you for taking time out of your busy day to leave us this review. We are sorry that you are experiencing this issue with your devices, please ensure that your Cync app is on the most updated version. If the issue persists please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
KIds like them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little trouble setting them up. Needed help from tech support. Kids get a kick out of them
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Rick - Thanks for sharing your experience! We're sorry you had some trouble with set up, but happy our support team was able to assist. If you ever need additional help, please don't hesitate to contact us at 1-844-302-2943. Hope you and your kids continue to enjoy them! -Cync Support
Rated 3 out of 5 stars
Kids like them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little trouble setting them up. Needed help from tech support. Kids get a kick out of them
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Rick - Thanks for sharing your experience! We're sorry you had some trouble with set up, but happy our support team was able to assist. If you ever need additional help, please don't hesitate to contact us at 1-844-302-2943. Hope you and your kids continue to enjoy them! -Cync Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Terrible lights.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs are terrible. They disconnect from my wifi and google home all the time.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that your bulbs have been disconnecting from not only Google Home and your Wifi. Here is a helpful guide on connecting your devices to Google Home cyncsupport.gelighting.com/s/article/google. If the steps in the link do not resolve you issue please feel free to contact us directly at 1-844-302-2943. – Cync Support Team
Rated 2 out of 5 stars
C by GE is the name Frustration is the game
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched which colored bulbs to buy before I went and made a purchase. I figured a well known brand would have a simple easy set up but after month and months of trying I have never once gotten them to work. I use Amazon devices in my house and use Alexa to control them. If you do as well I would highly recommend Sengled brand colored bulbs no hub required. They were so easy to set up with Alexa and have not fail me once.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback. We're sorry to hear you were not able to get your smart lights to work, definitely not the experience we want you to have. Please contact my team at 1-844-302-2943 or help@cbyge.com so we can help get your devices connected. -C by GE Support
Rated 3 out of 5 stars
Decent if you get them on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not extremely satisfied with these bulbs. They seem to blink if I keep them on solid white. Not really sure why.
I would recommend this to a friendRated 3 out of 5 stars
Installing many times
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but if your internet have a problem you'll have to install many times
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Andres, we are sorry to hear about your experience. This does not sound like normal setup behavior for our lights. Please feel free to contact us directly at 1-844-302-2943 if you need any assistance. We would be more than happy to help! In addition, we have general network compatibility information available on our website: cyncsupport.gelighting.com/s/article/wi-fi-and-network-compatibility -Cync Support
Rated 3 out of 5 stars
C by GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but I have to keep setting it up for some reason. Not sure if it human error or the product. But overall satisfied.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Cynt, this is not typical behavior of the product. Please reach out to us at 1-844-302-2943 if you run into any more issues. - C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Limited useless functionality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App sucks, I suggest buying any other brand. Connecting sucks. App has on off feature, change color and that is it. No ability to set schedules or anything that would make this useful. Don’t believe me read app reviews before buying… I wish I had. Retuning ASAP. THIS IS THE HARSHEST REVIEW IVE EVER GIVEN.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We are sorry to hear that you have had such a less than ideal experience with our devices and app. We would love the opportunity to assist you and helping you set up Schedules for your devices. Here is a link to our helpful walkthrough on setting up Scenes and Schedules cyncsupport.gelighting.com/s/article/scenes-and-schedules. If you would like any assistance with this we would be more than happy to assist you. Please contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light bulbs work nicely once you figure out how to set them up. Unfortunately set up is not as easy as it sounds.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the honest feedback and we regret any issues or hiccups experienced getting your new lights setup with our new app. If you are still experiencing any issues feel free to contact us directly at 1-844-302-2943. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs themselves work fine but they have no connectivity. GE recently updated their software and they do not work with alexa at all. They either cannot be found or disappear from the app after 5 seconds and become unresponsive. They may work with other assistants for now but I would steer clear of these.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been experiencing this issue with your bulbs and having an issue with connectivity with Alexa. We would like to suggest updating your wifi that is connected to your bulb, you can do that by following these steps: Cync App > Settings > Rooms and Devices > Room that has the device > View Devices > Edit Light > WIFI. If you are still experiencing this issue after please feel free to contact us directly at 1-844-302-2943, we will happily assist you! -Cync Support Team
- Pros mentioned:Compatibility
Rated 5 out of 5 stars
Next-Level Lighting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lights are compatible with so many other apps and are essential in taking your smart home to the next-level!!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for this five-star review, Nate! We hope you continue to enjoy the convenience of using Cync with your voice assistant apps like Alexa and Google Home. Thank you for choosing Cync for your smart home venture. -Cync Support
- Pros mentioned:Color changing
Rated 3 out of 5 stars
Ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they stay connected they're pretty neat to be able to change the color and brightness, turn on/off by home app or voice command. Issue is half the time they loose network connection so we just turn them on and off like a regular bulb.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize for your experience. It is certainly not normal for your lights to disconnect frequently. We recommend installing your lights within 40 feet of your router or wireless access point for a more stable connection. As a valued customer, we would be more than happy to address and resolve this issue with you. Please call us directly at 1-844-302-2943 for assistance. -Cync Support
Rated 3 out of 5 stars
Good but not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color options are limited and scheduling falls short of competition
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Devin, thank you for providing constructive feedback. We rely on user feedback to make improvements to the app. Your feedback has been forwarded to our development team for future improvements. If you have any additional feedback or need assistance please contact us at 1-844-302-2943. -Cync Support
Rated 2 out of 5 stars
They could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly idk how they work because the installation was so complicated and that I just left them there sitting on my kitchen countertop for over a month. I am too busy to dedicate that much time to a simple smart bulb installation this should be ez to do no loop jumping step it up CGE. I should’ve gotten the sengled ones.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We want to help you! The Cync Support Team is available Monday-Friday 9:00AM-9:00PM and Saturday & Sunday 10:00AM-7:00PM. Please, we would be more than happy to connect with you over a phone call to assist you in getting your Smart Bulbs setup. Our direct phone number is, 1-844-302-2943. -Cync Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Not connecting with my Alexia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased for our new alexia. Not able to connect properly!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hi TraciNLuke - We are sorry to hear that! Make sure you are pairing the light bulbs to the Cync app first, then open the Alexa app and enable the Cync Skill. If you are still having trouble pairing your new lights to Alexa, you contact us directly at 1-844-302-2943 so we can assist. -Cync Support Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these smart bulbs. First time using smart bulbs and I must say I am very impressed. Very easy to use.
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that you had an overall seamless experience getting your devices connected. Thank you for taking time out of your day to leave a positive review! -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Does exclusively what it says on the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had decent hopes for these bulbs, but they're pretty bad. Connectivity and control is kinda slow and only available through the Cync app or integrations into GA or Alexa. If you use home assistant, stay away.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize that you are anything short of satisfied with your Cync Full Color Direct Connect Smart Bulbs. We would love to get to the bottom of why they are not consistently working properly. This is definitely not expected behavior. Please consider contacting us at 1-844-302-2943 so we can look into this issue. -Cync Support
Rated 2 out of 5 stars
C by GE not friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first install took a while and had a learning curve. It took two Apps (C by GE and Amazon Alexa) and multiple attempts, but I finally got it working. Then, my granddaughter turned the lamp off at the switch and I have been unable to get it re-configured, inspite of several hours walking through the steps. I can't get it to release, inspite of following the instructions explicitly.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're very sorry to hear you have been experiencing complications when setting up. Please give us a call at 1-844-302-2943 for further assistance.