Customer Ratings & Reviews

Good - The camera setup was very easy. The picture quality is great. Bad - The app to use the camera is poor. Majority of the time I could not connect to the camera. Even while home and connected to the same wi-fi network the app will fail to connect camera view. Also, once connected and trying to move the camera view there is a long delay between the app and the camera moving. The sound randomly echos on the app.

BREAGAn Was of great assistance in setting up our cameras . He was very knowledgable and very patient with us. We were very pleased with his information and understanding of what we needed. He is definitely a terrific tech supporter. Great job!!!

Good value. Support technical support ( AR004296) Laine was of significant help a real value employee to D-Link She deserves a BIG raise.

ar004211, excellent service great camera i will tell others friends the about the camera system

Let me first say this review is about DCS-5222LB1 (note those last 3 digits as they make this a camera a DISTINCTLY different model and documentation about this unit is different from the other models). I am an IT professional so I did not use any wizards to program, I went straight to IP address. It is a little complicated to get all of the many features programmed and tweaked to your liking but it is nice to have all of the features. The thing I like most is the ability to operate the camera completely on your own without having to subscribe to a cloud service for remote monitoring. Granted this takes some IT networking knowledge but it is worth the hassle. Lastly, those you say they cannot get the camera to Pan/Tilt must have defective units. The Pan/tilt while jerky, does work.

CASE ID : C6712649 AGENT id : AR004620.Camera has clear picture and the sound is excellent.

the camera works great for me to stay on top of what is going on at the house ar004611

Just purchased the camera and it appears to be very functional but spent several hours trying to set up. Final contacted D-Link Customers Service who were very helpful. Spent roughly 2 hours on the phone before we finally complete the set up process. The rep was very patient and helpful. Batch #AR004277.

Great Service and Camera, easy setup w/ very helpful online staff with Tech AR004273

Camera seems to work well. Service and support was excellent. Strongly recommend.

- Easy to setup. Congratulations D-Link. will recommend this device to my friend.

I had problems setting this up and customer service was wonderful to help. The best customer service I've used in a long time. Very knowledgeable. If you have to call ask for Kyle AR004218. She was very helpful.

called in because I didn't know how to view my stored videos. The tech. support guy walked me through step by step to correct the settings. he was very good at his job and patient with my lack of computer skills this was the best experience i have had with tech support anywhere.

The DLink DCS-5222L is about 2.5 stars but I couldn't give it three. I purchased this for an office environment (small space - multi room). I liked the idea of the Pan & Tilt control. I already owned a Dropcam pro for my house (which I love by the way) but it does not have the PTZ feature so I thought I would give it a try on an impulse buy. Set up was fairly simple and was done in about 10 minutes; that is, until I went to open the web app (create my account on MyDlink). Using both Chrome and IE I had to install the latest versions of JAVA and Active X. The Active X install went well but I had to jump through hoops in Chrome to the get the JAVA plugin to take. Also had to "always allow" the Java Plugin in chrome://plugins/ . Here comes the "lack of stars" part. The interface is very sloppy, very slow and somewhat frustrating. There are two places to adjust the settings of your camera; "Settings" (fairly useless) and "Advanced Settings" (quite promising but very buggy and not very intuitive). In addition, choosing advanced settings take you to a new browser window served up by the camera itself (which I discovered can also be accessed directly by entering the ip of the camera into your browser) Here, there are may settings you can access including adjusting the brightness, contrast, recording schedule, light flicker, lens distortion correction, etc. This is also where you can enter your email relay information, though I have yet to get that to work properly and there is no "test" feature to let you know it is set up properly. After tinkering for an hour or so, I got (or thought I got) the settings the way I wanted them. Honestly, I'm not sure if the settings transfer through to all interfaces. I was able to access the cam through the Android app but panning and tilting is all but useless (control is had by dragging your finger across the screen and it is NOT accurate and takes far to many attempts to get the camera where you want it). Also, there is a feature in advanced settings where you can create predetermined locations (for the camera to point to) and then combine them into a routine. Effectively you should be able to put your camera "on patrol" by choosing "auto pan" but I have not been able to get this feature to work in any reliable way. In fact it reacts differently in all three control interfaces I have used (IE, Chrome and Android). This review is getting long so I am going to throw a few bullet points in for pros and cons and call it a day. Pros: 1. Does provide remote access 2. Night vision (see cons below). 3. Wide field of view 4. Includes Micro SD slot for recording video 4. Can be mounted multiple ways (though you will need to access the "advanced settings" to flip the pict for ceiling mount) 5. Two way Comm (though I believe you have to attach speakers but not sure yet as I have not tested this. I can hear sound while monitoring remotely) 6. Can record by motion detected OR by schedule (see below) 7. Can set up a"hot area" or a "mask" for detecting motion or ignoring/not recording a part of the picture. 8. A lot of features for the $$ (if you can find them all). Cons: 1. Software is not well written and will likely be confusing. Applying settings is hit or miss and there is little feedback if a parameter is incorrect. Buggy. 2. No way to "Record" on demand (i.e. push a button to begin recording from either a remote location or onsite). 3. Picture is marginal at best. From 10' away, I could barely make out my own face. While there are some tweaks to be made in "advanced settings", the picture quality is simply sub-par (at least compared to my Dropcam Pro). Night vision is just ok. Also, it is very sensitive to light meaning that incandescent lighting causes harsh blowout areas on the picture and back lighting all but renders faces between the back lighting and the camera as blacked out. 4. Phone apps do not have HD (480 is the highest on the Android app). 5. No option (that I am aware of nor have I found yet) to record to the cloud. So if someone walks up to the camera and takes it with them (or just takes the SD card, you have NOTHING. 6. The scheduling is not nearly robust enough and you can't have both a "scheduled recording" and "record when motion detected" enabled at the same time. It's one or the other. 7. No IFTTT integration. 8. No notifications (that I have found) for your phone (so if there is motion and IF the email notifications work, you might get notified of motion by email but not by notification on your phone. There is a "push Notifications" within the app but there are no configurations whatsoever and I don't know what it does (yet). In conclusion, There are just too many draw backs to recommend this product. I want to like it as it has potential but frankly, the DropCam pro for a few bucks more, is a far superior product in every way. Keep in mind, cloud storage for dropcam is expensive but it works flawlessly and is very reliable. Hope this helps someone in their purchasing decisions.

This worked as advertised and I have had no issues with it since I have purchased the product.

Thank You Aiko Badge #AR004201 for a truly great assist by you! D-link is blessed to have such a knowledgeable, Patient professional assisting customers.Again Thanks Much and God Bless! The Camera is incredible has great features and was easy to set up! I Love It! FOPMAN

Great customer support. Jury out on camera. Will have to wait a couple of days for further.

I am very satisfied with my d-link camera. The set-up was easy with d-links's tech support. I had the pleasure of being helped by Briegan (badge id#AR004214). He was very professional and made the whole process simple for me. He is a great asset to the d-link team.

Was difficult to set up camera on desktop however agent AR004211 was superior in her assistance and remained with me the entire way. Camera image is excellent but will see how things are after I use it for a while. Just purchased camera today and I'm certain will function as I expect to give me remote access to insure my home is secure.

was very helpful and was what i expected. i like it a lot