Customer Ratings & Reviews

camera is great, and technical support is superb!!

good image quality so far, set up is not easy......

The technical support has been excellent with the setup and performance of the camera. With the help of technical support from Mr. Ford (AR004620) and the reestablinging of the workings of the system through code C6721805, there is no reason that I can see ffor not continuing with the D-Link system for future camers.

I picked this up earlier this month. After a couple weeks now, I must say it's done its job. I can't seem to stress how easy it was to set up especially for someone not super tech savvy such as myself. The night vision function is pretty neat and quite frankly, the motion sensor gives me peace of mind that the camera has been working seamlessly without any interruptions even when I'm not staring at it --if that makes any sense. I also like how it can pan so that's a cool utility the camera has --especially when I'm away from home fidgeting around on the cloud app that comes with it. It also does a fairly decent job at zooming. The picture quality is pretty clear, but that's what I expected when I was looking for an HD camera. On that note, the video recording quality is 720 too and you can program it to start recording whenever you want. Overall, I'm fairly happy with my purchase, especially for the price.

I recently changed internet service providers and had problems connecting to my new network. Ed (C6747863) with customer service was excellent and patient. He helped me get through resetting the camera and getting it reconnected.

When I open and read how to set it up it was overwhelming but what I did is I called 1-800 and they were very helpful to walk me though each step on how to set it up and waited till I hung it up on the wall. I want to buy 2 more. As soon as I see them go on sale at Bust Buy I will be getting them

Service tech Randy did am amazing job helping me get my camera up and running. He was very knowledgeable about the product (expert!) and for this reason, the installation process was flawless! Randy's badge no is: AR004611 Thanks Randy!! (As you can see, I am very pleased with his service)

I can understand the tech very well , He was very fast! Everything works great AR004301- C6698972! The camera works very well, I love the fact that I have audio. And I can look at my business with just one device! awesome

I was excited to get this home as I planned to use it as a webcam outside. The salesman told me it would be good for that. I installed it, am using it now, but after going online and looking, it says it's for INDOOR use. Now, I have to go back up there on my roof, get it down and take it back. I wanted the ability to move the camera remotely in all directions. If this one would be ok with rain (this IS Oregon) and snow and ice, I'd keep it, but if it can't stand that, what's the point? Ugh.

Just set-up my camera for the second time due to a move. Called Dlink to get help and the help was detailed, thorough and outstanding. They did not ask for registration information, just got the job done. Operator AR004627 is the one that helped me and she was fantastic!

I tried setting up the camera with no luck. Called technical support and she did her magic! Got my camera hooked up in a few minutes! Thank you so much! C6741068

Case # C6756361 Tech ID AR004273 I was having issues connecting my devices to the camera. I spent some time on the phone with Henry and he solved my issue quickly and efficiently. My experience was outstanding. I would highly recommend Dlink and Henry to anyone!

good servive know will report later so far very good

Tech ID AR004273, case # C6715417 - excellent knowledge about the product. I bought 2 of these cameras and he walked me through the set up in quick time. Hooked me up on our 2 phones, PC, etc. Very knowledgeable, mannerly gentleman. 5 stars all the way:)

service is fantastic. I do have a lot of high speed camera and this eliminate the port forwarding. Case ID: C6720236 AR004611

We bought this camera.because we were told that it also uploads pictures/videos on the cloud. Not true. Even worse, we asked this via email to dlink and we are still waiting for an answer. After a few days we bought a card. Configuration is not that easy. The app sucks and an update of the firmware ia required here and there otherwise there will be thousands of emails/notifications with false motion detections: at that point you won't believe a motion happened and therefore the camera itself is useless. When it works, it's a good camera.

C6725081 Greg AR-004215 I needed some help to get it set up and called the support number. They answered right away, were very helpful and patient. I got my issue resolved on the first call. Greg was very clear and helpful. Their service is excellent.

The camera is great but the service I received during the installation from Marvin was even better. He took me thorough the process for over an hour and was completely patient and professional. I have not seen customer support iike this in years.

Dlink rep. #AR004201 Aiko was very very helpful! She was extremely helpful in helping me set up the system and customizing the settings in Apple. I highly recommend her for her technical expertise, friendly service and thoughtful presentation.

Francesca, Badge ID AR004277, with D-Link is a valuable asset to the company as she provided superior assistance when walking me through various motion detection options and settings. The product is amazing and the support is like no other.