Customer Ratings & Reviews
- Model:
- DCS-5222L
- SKU:
- 5619743
to a friend
Customers are saying
Customers are pleased with the excellent camera quality, ease of use, and the pan and tilt features of the High-Definition Pan and Tilt Wi-Fi Video Security Camera. Many also appreciate the night vision and motion detection capabilities. However, some users experienced difficulties with the setup process and software, while others reported issues with Wi-Fi connectivity and overall reliability. Improvements to the software and setup instructions would enhance the user experience.
This summary was generated by AI based on customer reviews.
First one was a dud...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I tried could not be focused. If the image seems blurry you can turn the lens of the camera to adjust the optical focus. Moving the lens out focuses closer, in focuses farther away. With the lens in as far as it can go the focus should be from a couple of feet to infinty. The one I had would only focus extremely close, and moving the lens out focused it even closer to the point where dirt on the inside of the lens (another quality control issue) was in focus. googling the issue shows that some of these cameras do have this defect but most of them are ok, so if you get a bad one, exchange it.
I would recommend this to a friendBrand response from D-Link Support
Posted .We appreciate the feedback as we take the input into great consideration and we are sorry to hear that you are encountering issues with the product. D-Link advises that you download and install the latest firmware from www.support.dlink.com Please note that there are two different firmware versions (A & B), so you want to confirm you are downloading the correct one. In addition, you can always contact our technical support for assistance by calling the toll-free number 1-877-453-5465. If you received a defected product, you may qualify for a replacement. Thank you for choosing D-Link.
- Pros mentioned:Camera quality
DCS-5222LB1 needs more work on firmware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All went well during initial setup and configuration. Good quality picture, ok low light performance. However, setting up dual event motion detection causes device to crash. First one would not come back even with factory reset. Second one had same problem, would recover after factory reset, but never stable. I really wanted to keep this camera, liked the picture quality, remote access via mydlink worked well. If one never went past remote surveillance would probably work ok, but moderately complex event configuration not doable with latest firmware on version B1.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We want to thank you for your feedback as we truly value and appreciate your comments and concerns. Please note that based upon your review D-Link would like for you to click on the below link within the next 10 days so that you may complete a detailed form so that we may have our D-Link technical support contact you directly to try and assist you in resolving the issues that your are encountering with the DCS-5222L. Please click on the link listed below and follow the necessary instructions, so we may better assist you:
http://supportrequest.dlink.com?id=88b59a3f83774c59bb0d8ea34f666383&token=d0ddadf9cc104e4480a9a582581b4ee0
We thank you for being a D-Link customer.
Works Great. Picture quality clear.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless High-Definition Surveillance Camera. Love the SD Recording. I suggest reading the on-line manual. It's has so much information ont the camera system.
I would recommend this to a friendGREAT SERVICE..!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CAMERA DID NOT CONNECT RIGHT AWAY. CUSTOMER SERVICE AGENT AR004211 WAS EXTREMELY HELPFUL PATIENT AND SUCCESSFUL IN ASSISTING ME WITH MY WIRELESS PROBLEMS
I would recommend this to a friendexcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MARVIN AR004612 gave excellent service. I could not have done it without his patient service and expertise. my camera now works perfect. Curtis Ackeret
I would recommend this to a friendDCS-5222L Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AR004301- Support service was able to walk me thru set up after trying for two hours myself, with no luck. Took less than 15 minutes with support help.
I would recommend this to a friendGreat support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case # C6724471 Tech ID AR004273 The service i received is great and really happy for his service.
I would recommend this to a friend- Pros mentioned:Night vision
Jumpy Picture, Audio Inop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have done better with a basic webcam. Only thing that works well is night vision. iPhone software is full of bugs. Picture frames bad even at low resolutions. Audio is useless, can only hear choppy feedback.
No, I would not recommend this to a friend Great camera and simple to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great camera that works very effectively. Excellent customer service which is also 24/7. Case number: C6722916 Tech id: AR004273
I would recommend this to a friendaroo4281
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.your tech is great friendly yet professional this was a pleasure
I would recommend this to a friendGreat technical support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with linking myEuropean myDlink account with my camera in the US. AR004277 Helped me very supportive to solve the problem!
I would recommend this to a friendar004201 Aiko
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aiko was patient, knowledgeable and made the installation of my camera a great experience.
I would recommend this to a friendMarvin #AR004612
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.camera needs to be easier to program, the service person Marvin is very ,very helpful, I couldn't do it myself . Thank you Marvin !
I would recommend this to a friendGreat technical support and service. Very Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case # C6724904 Tech ID AR004273 Very happy and more than satisfied with the support I was given. Would recommend DLink to anyone.
I would recommend this to a friendgreat technical support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AR004624 I want to express that this great tech gave awesome service. He was very courteous and took his time to help me thank you
I would recommend this to a friendKristopher AR004301
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great customer service rep. great product. great quality
I would recommend this to a friend- Cons mentioned:Setup
Setup forever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally not intuitive to setup. Website does not do what it supposed to do. Waiting an hour just to connect to tech support. The message is: "We are experiencing large call volume" No wonder...
No, I would not recommend this to a friend Wireless cameras worth noting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rosvel AR004648 Case # C6757967 Most helpful. There for me the whole way. Customer service is worth the price alone.
I would recommend this to a friendCamera works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.C6730000 - case number. Greg - AR-004215 I called in and got great support. Greg walked me through complete set up.
I would recommend this to a friendGreat Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AR004228 case num C6704978 D-link service tech help me install thank you Jenny for the help I really needed it
I would recommend this to a friend