Customer Ratings & Reviews
- Model:
- DCS-5222L
- SKU:
- 5619743
to a friend
Customers are saying
Customers are pleased with the excellent camera quality, ease of use, and the pan and tilt features of the High-Definition Pan and Tilt Wi-Fi Video Security Camera. Many also appreciate the night vision and motion detection capabilities. However, some users experienced difficulties with the setup process and software, while others reported issues with Wi-Fi connectivity and overall reliability. Improvements to the software and setup instructions would enhance the user experience.
This summary was generated by AI based on customer reviews.
WORST CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted customer service to setup a DCS-5222L. After speaking to 2 reps the 3rd one asked for my phone number. When I said I didn't need to provide my number to get customer service he said it was their policy not to provide customer service if I didn't give them my number. I gladly told him I was packing the product and returning it. He said ok. There you have it. Packing it up and back it goes tomorrow. Not worth the hassle and installation is too much trouble. I have a Samsung wireless that took minutes to setup.
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Neat Camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this camera to keep a watch on our family pet while we are away. This camera was fairly easy to setup by following the instructions that were included. W are able to use the APP on our iPhone to view the camera. We plan also to use this camera as a baby monitor also, it has sound too. Great camera.
I would recommend this to a friend unable to connect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if all of these security network cameras are the same but I was unable to setup the camera because it couldn't get pass step 1, which was to connect to the internet. The light was green but the setup menu on the PC said that it was unable to find the camera. I tried connecting to my FIOs router and still the same thing. Needless to say I feel as if I had wasted my time. The camera is going back and I will not buy another d-link camera again.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We wish to thank you for your feedback. We are sorry to hear that you had problems trying to connect to the internet. We recommend that you try resetting the DCS-5222L by pushing the reset button located on the back of the DCS-5222L with the end of a paperclip for about 10 seconds and then power cycle the unit by turning off the power /unplugging the unit from the power source for about a minute and then plugging the unit back into the power source. Try connecting the unit to the internet again by following the instructions listed on the Quick Install Guide but beware of the following - The Zero Configuration Setup will only work with a registered Cloud Router and an active mydlink account. Your Cloud Router will automatically assign your network settings (both wired and wireless) to your camera, and add it to your mydlink account. If you do not have a D-Link Cloud Router, skip to the Easy Setup section. The Easy Setup (for use with all Other Routers), if you do not have a D-Link Cloud Router, utilizes the Setup Wizard downloaded from
http://www.mydlink.com/support. Once the Setup Wizard has been downloaded and installed you may use any Windows or Mac computer to go through the Setup Wizard, which will guide you through the installation process, from connecting your hardware to configuring your camera. If you continue to have a problem please contact D-Link technical support at www.dlink.com/support or call 1-877-453-5465 for further assistance. Thank you for choosing D-Link.
Great Camera and Great support!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great help from AR004211, I'm very impressed with the camera and the help on the phone was wonderful.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent ID AR004211 did an excellent job with helping me today
I would recommend this to a friend- Pros mentioned:Ease of use
Good once you get used to it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get used to the settings, this is a good camera.
I would recommend this to a friend Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ar004211 Great tech support! Thank you! You're the best!
I would recommend this to a friendGood device for limited area.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put camera up to monitor my ailing wife. Connects on my local network and via internet with the DLink app. On laptop, iPad and iPhone. Connectivity is broken via the internet occasionally, and the 5 minute timeout is very annoying. Good value for my needs. Replaced another vendors camera, that broke when I needed it most.
I would recommend this to a friendGreat camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Badge # AR004273 provided excellent service helping me to set up my camera for viewing.
I would recommend this to a friendGood product, lousy in box manual
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To set up a record or snap shots, must have ''Internet Explorer ''' ONLY,!!! Microsoft Edge or Android operating systems will not work. Thanks to D- link English speaking and clearly understanding support Mr.Greg employ #: AR004215. Sincerely Robert C.
I would recommend this to a friend- Pros mentioned:Camera quality
Excellent picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is excellent. I have it in my work space that has no windows and is pitch black and you can see everything very clearly. My issue is that the sound barely ever works.
I would recommend this to a friend excellent customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AR004277 has excellent customer service.would recommended this product.
I would recommend this to a friendHugely Lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was in the middle of my price range and I like the fact that it could move, had two way mic, and "HD" quality video. I ignored everyone's poor reviews and bought it! I wish I had listened to their reviews better. The set up is a PAIN. Their website and app are terrible. The video quality is okay if you're in the house. As soon as you leave, it's slow and choppy. To pan or tilt the camera takes forever. The app crashes constantly. It stopped being recognized by my computer (I have a Mac) and I returned it before I even had it 24 hours. Terrible product. Bought a dropcam for $30 moreand love love it.
No, I would not recommend this to a friendAR004211
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AR004211- Excellent servie. Could not have done it without her. A+!
I would recommend this to a friendLove this product fairly easy to install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my agent was AR004211. She did an amazing job in assisting me.
I would recommend this to a friendGreat camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ar004211 the costumer suport is excellent. The camera is good.
I would recommend this to a friendReally bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this camera a year ago i contacted dlink for support and they could not solve the problem. Here it is very simple, i have no idea if its my camera or is just settings but i went through dlink camera settings and nothing. My camera problem is: IT ONLY RECORDS 4 SECONDS EVERY MINUTO IT MEANS THAT I MISS ALMOST EVERY THING THAT THE CAMERA SEES THROUGH THE LEN!. Please if someone can help me i would appreciate. I need to record second by second. Thank you
No, I would not recommend this to a friendSecond camera from DLINK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very helpful support from agent number AR004639 great work..
I would recommend this to a friendgreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great thanks, Marvin AR004612 Thanks for all the help Great
I would recommend this to a friend- Pros mentioned:Camera quality
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is very good , the panning is good as well , the audio is fair. The tech support is very good , agent AR004211 walked me through a set up issue and she was awesome . I would commend this camera to anyone.
I would recommend this to a friendBrand response from D-Link Support
Posted .We want to thank you for the feedback as we take the input into great consideration and we are glad to hear that one of our agents was able to assist you. Thank you for being a D-Link customer.