Customer Ratings & Reviews

The app you have to get takes awhile to load and sign in and I have been having glitches of it loading. It worked fine wired but would not connect or be found when wireless. You have to download and install Java to do anything with it on the computer. I am returning and looking for a different brand because the set up should not have to be this difficult.

I got the picture up on the pc and my phone within 5 minutes but the email notification needed a call to DLink Rosvel from Dlink had me up and running within another 10 minutes. Good value!

I found the software to be clunky, and have found cameras with better software since

I purchased this D-Link security camera and attempted to install it both using WPS and Ethernet. After 45 minutes of trying, neither worked. Then, to see if there is anything that could be done, I phoned the D-Link technical support line that claims to be available 24/7. After going through all the announcements and pressing the appropriate buttons for technical support, after being told via recorded announcement that the wait could exceed ten minutes, I was disconnected! I am a long term and very experienced user of technology, and this was a definite fail both in the inability of the product to perform as advertised and in customer support. I am returning the product this AM. My recommendation, especially to inexperienced persons, is to stay away from this product. As for me, I'll stay away from all D-Link products in the future.

worst wi-fi device ever. lousy instructions. poor software. device times out without finding camera. will be returning ASAP and buy a competitor's device.

Great camera wonderful resolution and full of great features

The fellow that helped us was great we never could have done it on our own. His case# is C6846811 AR004301 thanks so much!!!!

Jenny was fantastic! She should be given a raise/promotion to train/teach all customer support staff for this product! DCS-222L!

There is absolutely NO support for this product. The product would not work out of the box. I tried to contact Dlink but there is no telephone number, only a website form to complete. I did that 4 days ago, and didn't receive a response. Yesterday I reached out via Twitter, and again no response. I'm returning this product and won't be buying again from Dlink.

Set-up was easy, software/app simple to use, and performance was better than expected.

Marvin badge # ar004612 This guy is wonderful ### and the camera is very nice also

This camera does not work with MAC OS X ... It has Java bugs. The product needs much more development! Even dlDlink tech support could not make it work. If you want headaches get this product.

Id number ar004648, Rosvel, great customer service setting me up for the camera

I started with a bad camera and I had to return it for a new one. I bought this camera to watch my home while I'm at work, so it means I have to remote access the camera to watch the live feed but the problem is the app never works when i need it. Sometimes it works sometimes it doesn't but most of the time it doesn't work. I have high speed internet at home and at my office and I'm using wired connection at home. The app looks like it was developed in the 90s and the presets most of the time don't show up. The cameras design looks good but isnt worth the money, so I'll look for something better.

I have owned this product for just over a week, and have tried everything with the settings and conclude that the motion sensor program is garbage. The PIR setting is always makes the camera record constantly, and the plain motion detection picks up absolutely nothing. It is probably a firmware thing not the camera but either way DLink has offered no help after contacting them. I will be returning this product this week.

Set up took over 30 min as the camera could not be detected. Since the motion detection emails are not working and the connection is wired because we do not have a D-link router, we will be returning the camera.

This device was suppose to be in my family room so I can see whats happening and communicate with my family other than going on skype. I sent my buddy to get this ( I am out of state) and he got the Dlink version over dropcam (b/c it was cheaper) and he set it up... -The set up process was terrible -didn't like the wifi without factory reset -POOR VIDEO AND VIDEO!!! -when panning around, its extremely laggy (yes i have high speed internet.. 25 down and 7 up) I asked my friend to return the unit asap and get a dropcam pro! WOW! Seriously a HUGE upgrade! Definitely worth the extra cash!

very happy with results and with expert advice....

This has to be the worst most unreliable product of it's type. Connects about 20% of the time after you jump through about 20 hoops. Very unresponsive as far as camera controls go.....can't understand audio. It's just really, really a bad product. PLUS.....it times out every couple of minutes when you are monitoring via online and you have to start the whole horrible process of trying to reconnect again.....run from this....run fast.

I was on the phone with your tech support and it was hard to understand the agent. Not satisfied with what the agents told me that I should contact my router company (who will charge me extra for their support). Very discouraging. Knowing there are numerous devices on my router that there is no problem. They were not helpful and put the blame on the customer instead of making the situation more pleasant. Item doesn't connect to the router wirelessly as advertised on the box.