Customer Ratings & Reviews
- Model:
- DCS-5222L
- SKU:
- 5619743
to a friend
Customers are saying
Customers are pleased with the excellent camera quality, ease of use, and the pan and tilt features of the High-Definition Pan and Tilt Wi-Fi Video Security Camera. Many also appreciate the night vision and motion detection capabilities. However, some users experienced difficulties with the setup process and software, while others reported issues with Wi-Fi connectivity and overall reliability. Improvements to the software and setup instructions would enhance the user experience.
This summary was generated by AI based on customer reviews.
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera crashes very often. When it does it shows Error 0.60_0_2_6_70_. Also it won't recover from failures. It does have an SD slot, but good luck trying to record a video. Enabling push notifications will cause the camera to crash. I am really frustrated with this product.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We appreciate the input you have provided and we are sorry to see that you are encountering issues with the camera. Please make sure that you have the latest firmware installed on the camera. If that does not resolve your problems, then please give our technical support team a call at 1-877-453-5465 so one of our agents can troubleshoot you. We thank you for giving D-Link a chance.
Complicated Setup Poor Documentation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the instructions are very poor. Don't bother looking at support in the web site no help there. Had to call tech support and the instructions they gave were not in the package or the web site. After spending an hour on the phone the camera only works when connected to the modem with an ethernet cable and won't connect via wireless. Advanced users setup required.
No, I would not recommend this to a friendTerrible setup and app.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first camera I bought didn't work, the app could not find the camera. I took it back and bought another model. This time the app found the camera but the connection times out when I try to view the picture. Worst wi-fi device I ever bought!
No, I would not recommend this to a friendSucks!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star is a bit over reaching, I wasn't able to get past the 1st step with this after 3 hours of trying to connect, not a complete waste of time though, it's good to let people know if a product sucks or not and this particular one SUCKS!!!
No, I would not recommend this to a friendWaste of money and time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.rate as zero, no support, no online control from cell phone or remote pc, if there were support it might work, zoom is the pits, cant get this to work with any software.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We thank you for your feedback. We are sorry to hear that you were unable to get the DCS-5222L to operate correctly. Based upon your comments D-Link requests that you click on the following link listed below, that will be available to you over then next 10 days and complete the necessary information so that D-Link technical support may contact you directly to assist you in resolving these issues.
Here is the link: http://supportrequest.dlink.com?id=31ec1e0576de4f93b14ce6665890b488&token=f3fa2e930bd446889ad7379f37ece9a5
Thank you for being a D-Link customer.
Virus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DLink Camera made me update Java and now I have a Virus. Not happy..
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We thank you for your feedback as we appreciate your comments. Please note that D-Link suggest that customers and Windows Users make sure that they have the latest version of Java installed as a requirement to use our Web-based Configuration Utility, and therefore offer our customers the following link to visit www.java.com to download the latest version of JAVA, however, D-Link cannot control or offer security against any virus a user or customer may encounter when trying to navigate to and or install the latest version of JAVA. We are sorry to hear that you developed a virus when trying to obtain a version of JAVA to download and use. D-Link suggests you contact JAVA directly to advise them of the issue you encountered when / while installing their JAVA application. Thank you for choosing D-Link.
Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 13 months before it just stopped working.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We appreciate the feedback and we want to apologize for the issues you are currently experiencing with the camera. Please make sure that you have upgraded to the latest firmware. If it does not improve your problems then give us a call at 1-877-453-5465 and one of our agents can troubleshoot with you. Thank you for choosing D-Link.