Customer Ratings & Reviews
- Model:
- DCS-5030L
- SKU:
- 5581509
to a friend
Customers are saying
Customers are positive about the picture quality, ease of use, and pan and tilt features of the Pan and Tilt Indoor 720p Wi-Fi Network Surveillance Camera. Many also appreciate the night vision and motion detection capabilities, as well as the affordable price. However, customers are negative about connection issues and some difficulties experienced during the setup process. A few users also expressed a desire for improved two-way audio functionality.
This summary was generated by AI based on customer reviews.
DO NOT BUY!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After hours and hours of trying to install and connect this "easy to use" in home camera I have gotten NO WHERE. The "helpful tips" are ZERO HELP. I am baffled that I spend $117 (with tax included) on a camera that will not even connect to my HIGH SPEED wireless internet. The FAQ section on dlink website and on the app is ALSO USELESS. Absolutely unacceptable to have a product that will ONLY connect via Ethernet cable to your wifi router. Can d-link please explain to me why ANYONE would put their in home security camera next to their internet router??? The app crashes, freezes, does not load and won't connect via wifi. Wouldn't even give this product 1 star. DO NOT WASTE YOUR TIME AND MONEY!!!!!!
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so angry that I created an account just to write this review. I don't have problems setting up things like this normally but this product will not connect to my wifi. The setup should be simple but for some reason the camera will not read the signal from my router. The most frustrating part is the 24/7 customer support line (after having to call 3 different numbers) had me on hold for 30 min before I finally gave up. P.S. Their support is only available for the first 30 days after purchase. After that you have to PAY for it! I will never buy a product from this company again. Know that if you do have a problem, customer service will not be there to help.
No, I would not recommend this to a friend- Cons mentioned:Connection
Not great at all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this item and is a junk. Try to connect to my phone never worked. I try reaching customer service and waited a long time so I gave up.
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .We appreciate the input you have given and we want to apologize for the issues you are having with the camera. To make sure that you reached out to by a technicians, we will supply you with a unique support link. Please visit the link and fill out the information needed within the next 10 days. After completing it, one of our engineers will have the necessary information to reach out to you directly and assist you.
http://supportrequest.dlink.com?id=fe890316c35247a4971139b8a7245ed6&token=2399e0024c67424d8a2cc3462f88db9f
We hope to hear from you soon.
Dead On Arrival
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera was dead on arrival. It went as far, between connection disruptions, to upgrade the firmware and setup, but once in the app plagued with connection disruptions, and the camera only took still images. No live video option. Talked to Tech Support, they couldn't even get me connected to the camera to fix their bad firmware. Told me to return to Best Buy. Buyer Beware! Also night mode and day mode flip when you don't want them to.
No, I would not recommend this to a friendThe Worst !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got the camera to work but it would ONLY work within a few feet of my tri-band router. My internet signal is strong and speed is 200+ mgb and still Could not get the camera to work anywhere else no matter what I tried.
No, I would not recommend this to a friendWifi issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not stay connected to my wifi. I have gone through the re-connect process so many time. I am not able to connect via any Apple devices I have. Guardzilla has been so much better and easier to work with.
No, I would not recommend this to a friendCamera does not connect.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera will not connect to our wifi network no matter which setup method is attempted. The app is also very unreliable and difficult to navigate
No, I would not recommend this to a friendBrand response from D-Link Support
Posted .Thank you very much for the input you have provided us. We want to apologize for the setup problems you are currently experiencing. We highly recommend that you get in contact with our technical support so they can assist you. They can be reached anytime by calling 1-877-453-5465 and keep in mind that we do not charge for our services. We hope to hear from you soon.
DOA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No power, straight out of the box. The power cord/adapter for this unit was defective.
No, I would not recommend this to a friend