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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 10579 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers recognize the Data Backup or Transfer (In Store) service for its successful data transfer, ease of use, and speed. Many appreciate the overall performance, service, and the ability to quickly back up their hard drives. While customers value the knowledge and professionalism of the staff, some express concerns about the price, and a few have reported issues with their motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 10,579 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fixing dat hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and communicative!Made everything super easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lots of work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy did a great job on computer. There was a lot of stuff to transferand go through then when we went to pick our new one up they took the time to explain stuff which was even nicer. Great people.thanks!!!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Greek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent transfered all of my data from my old computer to my new computer. He also invited back if there were any issues Excellent servce

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data Transfer service on 1st PC took 3days, much longer than the 24 hrs. told to me. Problems with 1st PC after. Returned and exchanged PC for another. Transfer to it satisfactory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help with installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very thorough and helpful. Unfortunately my computer went to the computer graveyard. They did give me my hard drive which they loaded into my new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad agents do good work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my computer crashed I had to buy a new one, it was worth the money to have them transfer my data from one computer to the next. They do it in a timely manner and do it completely! Thank you Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old laptop had crashed and unfortunately we had not done a good job of backing up and storing. So when we had to have them transfer all info on old computer to new one .... they saved everything and put on our new computer. omg! thanks!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The secret agent geek squad at my local B.B. store took my 5years of data and transferred to my new HP Tower, I took it in on a busy Saturday and it was ready on Monday afternoon excellent service and highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Awesome recovery of my iTunes Library

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had almost 66,000 songs in my iTunes library on my external hard drive. Without warning, I was unable to access my music which immediately caused me to panic. The Geek Squad was able to transfer every single song to a new hard drive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my Apple Laptop in several times and each time they were very polite and made sure I knew the next step. I was in so many times I thought they would say ... OH NO there she is again!! Each time we did a step and I would leave feeling like they were giving me the best service anyone could ask for. At the end it was time to send it in to be serviced, very polite told me what the cheapest problem could be and the worse problem. The agent could tell I was undecided what to do, she advised me to take a few days and think about it. After a few days I decided it would be best to not send it out, do to the cost it could be since each time we were hoping it wasn't the mother board and that was exacting where we were headed. Do to the service I received I returned to the store but this time buy a new Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up. Follow the clear instructions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to mirror my laptop screen for both business and entertainment purposes. I followed j5create's instructions to download the latest driver from the internet. It took only a few minutes to download and install. I connected an HDMI cable to a Sony 4k, and per the j5create instructions (first connection must be after the software installation is complete) connected the j5create device to the HDMI cable and plugged the USB into my laptop. Results- a great picture and sound. (Note: For sound you may have to right click your speakers icon. Select playback audio devices and choose USB). Depending upon your system, you may choose to use your computer's audio (sound card), and select that option, when you disconnect your laptop from your television, however I found no difference in the audio quality.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it on the laptop thier service is good and friendly. Were able to get the job done

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job transferring all the data from my old desktop to my new laptop, plus onto a back-up hard drive, and gave me the old hard drive from the desktop. They did it in less than the 48 hours they projected.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent service and accuracy of setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of transferring all info on my Windows laptop into a usable format on the new MAC. They heard my requests, answered my questions and completed everything I'd asked them to do. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad is always good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old computer crashed and I used the Geeksquad to download my info from the old hard drive to the new HP. They had it overnight and it was ready to go the next afternoon. I wouldn't be without the Geeksquad

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad - new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad handled the transfer of files and set up of my new laptop perfectly.! They were prompt, communicative and very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and great sales/service. I am very impressed with Randy the sales person and Adam from Geek Squad. This computer does everything I need and more. And the Geeks were able to save almost everything from my previous (now dead) laptop. THANKS!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad cleared my old harddrive so I have my old data. Don't know what we would do without Geek Squad. So far we are happy with hem.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    First-class service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The data transfer from the old computer to the new one was done with no problems. The service tech was friendly and professional and explained the process thoroughly. The same for the installation of the Microsoft Office software.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were able to transfer my data very quickly, and all of the documents and pictures I wanted were there. It was much faster than figuring out how to transfer everything on my own, and I didn't lose anything I needed.

    I would recommend this to a friend