Data Backup or Transfer (In Store)
User rating, 4.4 out of 5 stars with 9373 reviews.
4.4(9,373 Reviews)- 199 Answered Questions
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$25.00
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Description
Features
Transferring your data
We'll back up or transfer your data** to one medium or device (including DVDs, NAS, hard drive, etc.). You will need to supply the backup device unless you opt for a cloud-based backup service.***
Data Backup or Transfer with Hard Drive.
Purchase this optional service and we'll provide a hard drive for you, in order to back up or transfer your data. Talk to your Geek Squad Agent for pricing and further details.
Keeping it organized.
We will make sure the data maintains the same folder structure as the previous location. (For example, documents will go into the My Documents folder.)
Finishing touches.
We'll install and configure included or built-in software for any external hard drive, and we'll help you set up a data backup schedule that fits your needs.
*This service does not include network device setup or managing file names or tags.
**If you need to back up or transfer more than 9.4 GB to DVD, you'll also need to purchase an add-on service to handle the extra data. Talk to your Geek Squad Agent for pricing and further details.
***Please note that this is a drop-off service, so it will not be performed while you wait. A Geek Squad Agent will provide an estimated pickup date when you drop off your devices.
Key Specs
- Service CategoryStand Alone
- Service LocationStore
General
- Product NameData Backup or Transfer (In Store)
- BrandGeek Squad®
Other
- UPC400092447118
Customer reviews
Rating 4.4 out of 5 stars with 9373 reviews
(9,373 customer reviews)to a friend
Rated 1 out of 5 stars
Data transfer
||Posted .Data was transferred but not my Webroot. Was told to go to online chat with geek squad and they could not do it. Then was told to call Webroot support, they could not do it, then was told to call geek squad since that is where is was purchased. Called geek squad again and was not able to install again. Was told my key code was invalid even though it did not expire until 07/23/23. Took my desktop in to Best Buy for the Geek Squad and they reinstalled Webroot and paid for a year, but now I have to purchase this every year when it was always included in my Tech membership and was told that I was grandfathered in since you do not do this anymore. I think that is wrong.
I would recommend this to a friendRated 5 out of 5 stars
They got my Computer back 24hrs.
||Posted .They knew I wanted all of my Photo's and all my Documents, I didn't want a miss if thing at all possible.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad transferred all info to new laptop.
||Posted .Was thankful they were able to save info from the old laptop.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad fail
||Posted .I have been to Best Buy 3 times since Friday to get support on my computer and have my data transferred to my new computer. I paid $100 for data transfer, but when I logged into my new computer NONE of my documents were there. This was everything I had worked on for the past 2 months. I live 30 minutes from Best Buy, so driving back and forth is incredibly inconvenient. No body will answer the phone at Best Buy so here I am on Monday morning having to start all over on my work documents. I am incredibly frustrated and just wish anyone at your store could at least answer the phone, I really don't have time on this hectic Monday to spend driving back to best buy for a 5th time. I attached screen shots of my folders, I have started to repopulate my documents from what I could scavenge from my email, however as you will see my documents file is completely empty.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the initiative to let us know about this. It's always frustrating when appointments do not go as expected and communication falls through. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It is my understanding that the data transfer process copies any documents from the standard folders (documents, desktop, pictures, etc.) of the source computer to the destination computer. Sometimes, if these folders are setup to sync with cloud services like OneDrive or Dropbox, some files may be missed. Regardless, we may be able to assist you remotely. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
- Pros mentioned:For computer, Staff
Rated 5 out of 5 stars
Data Backup or Transfer
||Posted .This is really great when your computer starts to go on the blink. Not quite dead but it looks like it is going to turn it's toes up at any moment. My eyesight is not very good anymore so I wasn't able to do this myself. It was so nice to be able to have them do it for me. I do genealogy and I had a lot of records stored on my laptop that I didn't want to lose. The Geek Squad people are always polite and knowledgeable and let us know if the problem requires they send it back to the factory.
I would recommend this to a friend - Pros mentioned:Helpful
Rated 5 out of 5 stars
A perfect install and the appropriate bit of help
||Posted . Owned for 1 month when reviewed.Yes, a pleasant install of my new HP Omen Obelisk.
I would recommend this to a friend Rated 5 out of 5 stars
Great Job w/ Data Backup
||Posted .I'm very thankful to the Geek Squad for being able to extract the files/data from my laptop that died. My only complaint is that instead of notifying me that they were finished (as they told me they would), they sent me an email saying I needed to call them in order for them to continue the ticket. I called the number and was on hold for approximately 30 minutes and finally got someone at a Best Buy call center who had me detail the issue only to tell me he needed to transfer me to another department. After holding for another 5-10 minutes, the new person was also not located at the Best Buy to which I'd taken my laptop and asked me what the issue was. I told that person I'd already detailed the reason I was calling and didn't feel as if I needed to do so again. All I was trying to do was call Geek Squad at my local Best Buy as they asked me to. He told me I should just go to the local store. When I went to the store, they told me they were finished. I'm a direction-follower by nature. Instead of sending me an email saying they needed me to call them so they could finish completing the service, they should've sent me something just saying they were finished and I could pick it up. They made something very difficult that should've been very easy.
I would recommend this to a friend- Pros mentioned:For computer, Helpful, Services
Rated 4 out of 5 stars
Best Buy/TotalTech/GeekSquad - Nov/Dec 2022
||Posted .Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.
I would recommend this to a friend
Q: QuestionHow long does it take for Geek squad to do Drop-off Compuer to Computer data transfer? In other words, hope long will I be without my computers?
Asked by Ron.
- A:Answer I had physical damage. the computer fell off counter top and messed up the corner pretty good. they fixed all the physical damage and had it back to me within two weeks. when i turned it on the hard drive was messed up and would not allow certain programs to open. so, i sent it back and it took about two more weeks to get back. when i got it back this time it sounded like the speakers were blown and upon looking at the back of the laptop i can see wires that are bare/you can see copper through the insulated wire. this is a Dell alien ware so of course they keep trying to fix it, but there is absolutely no way that wire was that way prior to them working on it. so again i sent it back. they have now had the computer for over a month and a half total (15 days so far this time) and they have not even received the parts to do the repairs according to their tracking information. I rely on my computer for business so i had to buy another one just to keep everything moving forward. this has gotten beyond ridiculous.
Answered by john
Q: QuestionWhat is the cost to transfer data and files from old computer to a new computer?
Asked by Anonymous.
- A:Answer The backup from my dead pc to a remote hard drive was $100. They recommend you do it that way then just transfer the files onto your new pc.
Answered by panesh
Q: QuestionHow much does it cost to replace the hard drive, install windows and transfer data? Thanks.
Asked by Dan.
- A:Answer I believe they charge $99 to transfer data but, they would have to give you a quote on the hard drive and to install windows. The hard drive replacement will depend on the cost of the new hard drive, whether the data is recoverable from your bad hard drive and their service charge. To install windows will depend on whether you want the version you had on your bad hard drive, which will be included in the cost of installing your recoverable data, assuming it is recoverable. If you want a different version of Windows or assuming your data was not recoverable from your old hard drive, then they will charge you the cost of the Windows Version you want and their service charge. Just call them at your nearest Best Buy store and they will tell you what they can do for you.
Answered by NickofTime
Q: QuestionI want to donate my old laptop to Best Buy Will Best Buy delete my personal information stored on the computer
Asked by Tina.
- A:Answer Yes
Answered by Whutzup
Q: QuestionIf I purchase a new laptop from bestbuy, is data transfer free or is that an additional cost?
Asked by Janb.
- A:Answer The data backup if bundled with a new PC is $20 off. If you also purchase Geek Squad 24/7 support with the PC, it's an additional $20 off. In this situation, you'd save $20 to bring the backup down to $79.99 For the record, I work for Geek Squad
I would recommend:
Answered by alfonsojon
Q: QuestionMy laptop is dying as they say, and I have a lot of college work, documents, pdfs, ppts, onenotes, and files saved on it. Basically, it's important information which I need it ahead. Would it possible to transfer that data into a new device?
Asked by Lapcrash.
- A:Answer Yes, you should purchase an external hard drive and transfer your data to it. Then when you get a new computer you can transfer it to it but also still have a back-up on the hard drive.
Answered by CommunityAnswer
Q: Questiondoes this service include installing and updating the operating system, such as windows 10 updates available. do they do a clean install
Asked by skip.
- A:Answer In my case I brought my Dell all in one system in to have my hard drive replaced with a Samsung 860 EVO solid state drive. The geek squad installed the SSD and cloned over my old drive. I keep my system updated religiously to the latest Win 10 updates with Windows automatic updating and even go into the system to make sure it was updated. The geek squad updated some of my drivers that needed to be updated without me asking them to, so I believe if you asked them to, they would make sure you had the latest from Microsoft. They even deleted everything I had on the system concerning Western Digital which was my external backp drive because I asked them to because I was going to a Samsung t5 SSD for my external backup drive. All this cost me $85.00 bucks.
Answered by Vrod
Q: QuestionI purchased a new iPad from Best Buy on line today. Do you transfer the data from my old one to the new?
Asked by Jab43.
- A:Answer Yes they can but it will cost you. Transfer is free only when purchasing their warrantee.
Answered by MECI