Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 10579 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers recognize the Data Backup or Transfer (In Store) service for its successful data transfer, ease of use, and speed. Many appreciate the overall performance, service, and the ability to quickly back up their hard drives. While customers value the knowledge and professionalism of the staff, some express concerns about the price, and a few have reported issues with their motherboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 10,579 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferred data and rebooted laptop. Very good service and wonderful people to work with. Very knowledgeable. Very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Nick is a digital hero!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick was excellent. Without an appointment, I took my laptop in for emergency service. Lost microphone and camera units (not working) I told him I could only leave it 24 hours as I had a trip in two days and would be taking with me. Right there on the spot - he got to work on it. Within 20 minutes he fixed the problem. Wow. What a champion! Exceptional technical ability and customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He understood my situation and resolved it quickly thereby respecting my time. I was impressed that he was able to back up my data even though the PC blew (taps)!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very Highly Recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the expert service I received by the Geek Squad when they moved some of my files that the online backup restored to my new PC and placed them in a different user account than the one I created.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    it was pricy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees are easy to deal with and timely. I was able to get my data transferred in less than 3 days. I was a little unhappy with the price though.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very good and quick service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is my go-to service for anything needing service. Data transfer service was done way ahead of the estimated due date. Geek Squad is always helpful and have saved me a ton of money! Thank you so much, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the Geek Squad keep your electronics working!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I needed a new hard drive for my laptop, I was concerned that I would lose my data in the process. Geek squad protected and transferred EVERYTHING, just as I needed it to be . ALL THAT WORRY, for NOTHING!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was on the fritz with no hope of getting he data and this service was very helpful and I got my data backed up with no hastle it took about 3 days but well worth the wait to get all of my information off my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i worked with Devin Gilmour setting up my new desk top computer and fixing my laptop. He is very knowledgeable and very helpful!! Thank you for all that you did for me.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Backup saved a lot of time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband has had many health problems and numerous medications over past 4 years. Having Best Buy transfer everything from desktop to this laptop made his use much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Data transfer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, It was so much easier to bring the new and old computer to the Geek Squad and let them transfer all the info off your old one into the new one and they also make sure they aren't sending over any viruses.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Retrieve data from our old laptop & set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was done well and timely. The back up was good but they did not transfer contacts and had to return to have that done. Apparently the check person did not ask if I wanted that

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    transfer data fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People were very nice, didn't try to sell me anything I didn't need, transfer data quickly, explained things so I could understand them

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad people do great work and are top-notch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with my computer, the software got corupted. The Geek Squad did a great job in data backup & transfer and repairs. I might add that the work was accomplished at the time they said it would. They are the best!!!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Data Backup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data backup performed efficiently and in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Backed up my information

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a lifesaver I had all of my life long pictures downloaded to a computer if Sony and they took all the information off and put it on a flash drive . something I could do not ever done myself

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Transferred info into new computer and lesson on y

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad transferred all my info into the new lap top, and helped me to learn about the new laptop. I don’t know much about computers and they were very understanding and patient with me

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I brought my new pc and also brought my old pc to transfer my data,week square said it will take three days but it only took one day and I was very happen. The week square are the best.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Expert assistance. Very helpful Would reccomend to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Decent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fast and got everything off my dead computer. Can't complain about that. However I could complain that everything that was recovered is placed on an entirely different since. It just looks messy.

    I would recommend this to a friend