Customer Ratings & Reviews

I have had other laptops with better performance such as asus

Big fan of this laptop in years past. New change to 4k screen was premature. Riddled with odd hardware problems and ultimately the screen went out 2 months after purchase. Covered under warranty, however, I'm losing faith in Dell (again) after just coming back.

Bought it 18 months ago and I used maybe 5 times and this is the first month I have used it everyday and the screen went

Being that I have not had a new laptop in about 5 years, this has been a pleasure to use and test. After perusing some other reviews that complain about the weight I went down to my local store to test out some other models and indeed this is a bit heavier. However, it feels really solid and when hinging from closed to open to tent to tablet mode it operates such that I am confident it will continue to make these maneuvers for quite some time into the future. The included pen is nice to use for browsing and after downloading a coloring book app was quite satisfying to use. The drawback is there is no onboard storage for the pen. I really wish the pen was a bit narrower and there was a hole to store it in the laptop - so for now it is a handy novelty that I sometimes need to live without because it gets left at home or at the office. The display is sharp and beautiful no complaints there. All in all this is a good machine that I anticipate using happily into the future.

I really have nothing good to say. From bios to build quality, a nightmare.

I really do love this laptop. The battery life is really good and the 2 in 1 feature is a the best! The pen is pretty good bonus so I can use it when taking notes in class. The only thing I dont like is the little icon that is constantly there when I use it. Its like the pointer icon when using the mouse. If I can get rid of it (I havent tried to yet) It will be perfect. I like that its touch screen so you can go back and forth using the mouse or scrolling with your finger or your pen. The pen is only about $35...I can live with the pointer icon in that case. Also, I love that it can go into tablet mode and you can bend it so it actually feels like a tablet. This really is a great laptop! Its lightweight and the screen size, picture quality and smooth feel puts this right up there. I would def. recommend this laptop.

I like its design. It's very comfy and speed is also good. The only thing they need to improve is the battery life.

This laptop is overpriced and a complete waste of money

The latest Dell 2-in-1 laptop is a solid performer with some nice features. Like all of the Dell products, the laptop comes packaged in a solid box with plenty of biodegradable protective materials to make sure the unit gets to you in good shape. The unboxing process is unremarkable and everything you need comes in the box. This unit also includes a pen (which is often an extra-cost item with other models) in the box. I did have a bit of a mishap with the pen - when I unscrewed the top to install the battery there is a tab of paper that contains some information and is fastened into the battery compartment. I pulled the tab thinking it was supposed to be removed prior to use and the battery spring came flying out! I never did find it and had to fashion a replacement to get good connectivity with the battery. Word to the wise - be careful! After plugging the unit in and pressing the power switch you must endure the insufferable Windows 10 start-up "experience". Cortana begins chattering its head off as it walks you through the initial configuration and then finally dumps you into the Windows login screen. Then you get to enjoy the Windows 10 update process. This took nearly two hours even on this relatively spry machine. None of this is a criticism of the Dell product. The laptop is relatively snappy (Intel i7 and SSD), the screen is bright and the sound is good. In summary - a good solid laptop that deserves a long look.

This is a good looking laptop. It's shell has a fingerprint-deterrent coating on it to keep it looking good. Has a pretty good battery life and a nice active stylus pen included. It starts up fast and switches between laptop and tablet seamlessly. The dual band wi-fi is a great feature, as I have both 5Ghz and 2.4ghz bands on my router. Overall this is a smooth running laptop but I have a hard time saying that for the tablet side of it. One of the bad parts of this laptop is the unreliability of the tablet mode. When using tablet mode, the computer slows down and randomly freezes during use. It generally works great, then out of nowhere the computer freezes and you can't tap anything on the screen.. Then after 5-15 seconds the computer unfreezes then opens up everything you have been tapping. It is quite annoying to use when this happens randomly multiple times in say a half hour period of time. The 4k also seems very lacking and is choppy.. It must have a very low refresh rate. Although a lot of your 4k experience depends on your internet connection like watching online 4k content etc. The active stylus is great to have, but they don't give you anywhere to put it so you need to keep track of it all the time when using it. The 256GB SSD is very underwhelming for this laptop, and so is the graphics card. 2GB is not a lot for great 4k performance and is scaled very low on Nvidias laptop graphics cards. The 8th gen Intel i7 processor is nice but again generally slow for great use of the 4k screen. 1.8Ghz is its base speed, but has a dynamic ramping to faster speeds when demanded. The freezing problem and choppyness of watching 4k videos' make it seem like this laptop is very underpowered, even suprisingly with the 16gb memory backing it up.. It is still very nice for general use and even tablet mode with the problems it has, but there are better options.

So the laptop specs and price are ok. This laptop has a 56Kwh battery which prevents the use of the 2.5” hard drive bay from being used. The M.2 drive is SATA which means 500/500MB R/W speeds. The laptop does support NVMe drives though so it’s replaceable. The laptop comes with 16GB DDR4 2400 memory but it’s a single DIMM which prevents the system from running in dual channel mode. As far as the CPU goes it thermal throttles from 3.6 to 2 Ghz after 3 minutes. AIDA64 testing shows it plain as day. After reapplying thermal paste (I used MX-4) it settled at 2.9 GHz with a 10c drop in temps across the board. The chasis is high quality, but the edges are not flush like on a MacBook. They scrap you’re forearm or wrists as you type if you rest them on the chasis. I got this laptop open box for 750.00 and at that price it was a steal. If it was 1050.00 I’d probably pick up something else and definitely wouldn’t buy at 1299.99. I’m not going to fault the battery’s choice but everything else remains odd choices to me. The heatsink fins could have been twice the length, it could have averaged hand dual channel by default. The chasis could have been sanded down or something.

Nice aesthetics, and an 8th Gen Intel Core i7 along with 16 GB of DDR4 memory, and a 256GB SSD make this a REALLY fast system. The 4K display provides awesome image quality as well.

Purchased this yesterday and ran all the Microsoft and Dell updates. I had originally ordered the 13" version with the 1080P screen but changed my mind for 3 main reasons. 1. 4K screen resolution 2. Discreet graphics 3. Memory upgradable to 32GB (13" laptop memory is soldered on motherboard.) The laptop is very well built and is rock solid. The screen is superb and vibrant and the speed is exceptional. Battery power is also very good. Definitely an excellent choice. Now for the not so good news which I am sure will get resolved in future software/firmware updates. 1. The fan is a bit annoying. It seems to turn on with very little activity. I spent some time experimenting and discovered that unplugging the power adapter and running on battery power the fan turned off and worked normal. I spent 3 hours on battery power and never heard the fan turn on once. I played videos, surfed the web and ran some CPU intensive tasks but never heard the fan turn on. As soon as I plugged the power back in the fan turned on again. I am sure it is a firmware bug that will get fixed. The laptop never felt hot in all cases. 2. The 4K screen resolution is very high even for a 15" screen so the recommended scale for fonts and text is 250% otherwise the text is very small and difficult to read. My complaint is that when using Remote Desktop to sign into my other computers some programs on my remote computer did not scale to the 250% setting making it impossible to read the text. This happened with one or two applications and I need to experiment some more to see if this is a problem with the RDP or display drivers. I use RDP from MacBook Pro with Retina display and do not see the problem. In summary my main gripe is the fan and I will change the rating to 4 once this is resolved.

First of all the unit should be lighter. However, everything else is amazing! The screen is crystal clear, the laptop switches seamlessly between tablet and laptop. The speed is amazing and the unit is very quiet. I have been using my phone for most of my computer needs but this unit allows me to go back to using the more powerful laptop. I am going to start PC gaming as this unit is strong enough to handle games!

This computer has really good overall functionality and features. It's fast and the transition from laptop to tablet mode is seamless. I would give this product 5 stars had there been a mount or concealment location for the included stylus and maybe a bit more appealing outer surface (something more than just the black plastic).

I recently bought this laptop for my son and he loves it. We considered the HP Spectre and Lenovo Yoga 920 and decided on the Dell 2-in 1 laptop. This laptop is very fast and he loves the specs and 4K screen. The student discount made the decision easy for us.

I have used many laptops and this was the fastest I have used in a very long time. Startup is in seconds and with Windows Hello set up it is logged in almost instantly. It is very fast and the screen is so very clear. I am so glad I got this machine.

Good laptop. Super smooth process purchasing at best buy.

Even with very aggressive power saving settings (heavy power saving starting at 50%) battery life is 3:35 till the "plug in" warning, and 3:50 till shutdown. This with no special high power tasks being run. I checked with Dell and Best buy before purchasing and was told battery life would be 6-7 hours. Before making those aggressive settings battery life was more like 2.5 - 3 hours. Given that the battery is inadequate I expect it will get hard use which will make it's life short. Even under light usage plugged in with the default "active" cooling policy the fan runs a lot and is noisy. It also generates a lot of heat and is uncomfortable on my lap. The edges of the laptop are quite sharp and uncomfortable when using it. It would be best to think of this as a portable desktop plug in computer, not a laptop. It's battery life and comfort are too bad to think of it as a laptop. The screen is gorgeous, but I'm still thinking it's just not worth it. I plan to return it.

On paper, the specs are there, it's a good looking laptop, the screen is gorgeous, size and heft are average. My enthusiasm when I received the new laptop was short-lived once I began using it. A couple of examples to hopefully explain: Ex: Watching YouTube videos - the video freezes for a few seconds as the audio plays normally then displaying the cached video sped up until it catches up with the audio. This occurs repeatedly and makes viewing a video an exercise on frustration. Note that none of my other machines, using the SAME wireless network in the same location in my house, exhibit this behavior. It is not related to my network. Ex: Adjusting screen brightness with keyboard keys - no effects on brightness changes then suddenly the brightness levels change. In addition to running hot as indicated by lots of cooling fan activity, it seems as if the CPU is severely throttled back frequently with the result being a frozen laptop that doesn't respond to keyboard input or incoming data. I really want to like this laptop. I've been a Dell fan for many years. As of today, I cannot recommend purchasing this laptop.Despite all of the positives, the lagging is inexcusable and makes the unit unusable.