Customer Ratings & Reviews

So my new computer search started with replacing my FX-8350 system that I built nearly 6 years ago. I knew that I wanted something more mobile so that I could display my photography to potential clients, so a 2 in 1 fit that requirement perfectly. I looked at the Surface Pro 2017, but didn't like that you'd have to spend over $2K for a Core i7, 16GB version. That and it didn't include a keyboard at that price (Fail). I looked long and hard at the new XPS 15 2 in 1 that Dell just released, but again the price tag was a massive pill to swallow. Where the XPS excels is the thunderbolt 3 option, and the SSD is NVMe, and a lightly faster CPU. While the Thunderbolt 3 would be AWESOME, I don't really need more than 10Gb of bandwidth through my Type-C port since the only thing that I have on the network that would make use of that is my storage solution. I'm happy with the performance of the SATA III based SSD and the system seems snappy enough for me. Where I'm much happier with the 7573 is that the ram is upgradable. As of now, the 16GB that comes with it is enough for me to run Adobe Lightroom or an occasional video game. It comes with 3x USB 3.1 ports and 1 Type-C which is plenty of IO for me and I use it in combination with my WD15 dock. Gaming does surprisingly well on this machine (at least better than I expected). While I'm not trying to push 4K or get 120fps out of maxxed out settings @ 1080... it does play 1080 SC2 at medium settings fairly well. When I first pulled the machine out of the box and used the Dell update agent, it showed fully patched and I was continuing to experience the GPU driver crashing and reloading (which made the overall system seem ridiculously slow and laggy). Now that I've applied the latest drivers manually from Dell (hopefully they've pushed those specific drivers to the update agent by the time of this review), the system is very responsive and acts as I would expect. The fans are very noticeable when pushing this system. Every system I've ever purchased from a big box manufacture has always applied too much thermal paste and usually some cheap stuff. I pulled the heat sinks, cleaned them and the CPU/GPU housing up really well with an alcohol pad, and applied an appropriate amount of Arctic Silver and the system runs much happier. When driving the system full blast, the fans will spin to %100 but the system doesn't thermal throttle. If you want a quality system that will last you for a few years and don't need TB3 or an NVMe SSD, This is the 15" for you.

Searched for a long time on the right computer with all the features I wanted - I7 8th Gen, 16gb RAM expandable to 32gb, 256GB SSD, touchscreen, 4K, and Stylus. Great computer with no complaints and would recommend getting one to everyone.

This laptop is my 2nd dell computer since I already have a desktop and this laptop does everything on the go. It has a 4k display which is my first computer to have one and the difference from 1080p to 4k is huge. Everything looks crisp and colorful and bright. This laptop is excellent for photoshop and light gaming to video rendering and all other college student needs. Also it is well built and premium feeling. Overall I highly recommend this laptop to everyone and college students.

So, I bought this laptop 2 years ago. While initially this computer seemed like it deserved a 5-star review, stuff pretty quickly went downhill. While it still works, I'm sick of dealing with it's issues, so today I am once again laptop shopping. Pros: - High quality touch screen and display (though I never did figure out how to pair the stylus with it after fooling with it a couple hours) - As an artist and designer, I loved the tablet convertibility. - Casing/hinges seem more durable than other laptops I've had. - Graphics card is decent. - It was nice having all the ports. Cons: - The internal speakers slowly broke within the first couple months, so I can only use bluetooth options for sound. - Dealt with quite a few software crashes when I had a couple big files in Adobe programs open at once. I'm not the most knowledgeable when it comes to computer specs, but I've heard that getting something with more RAM would have helped. If you're not using tasking design softwares, ect. you should be fine. - Charger crapped out in about a year, and you can only use actual legit Dell chargers for it - no Amazon knock-offs or BestBuy universal chargers. - Now it runs Very slow any time I don't have it plugged in. - A pixel failed in the first couple weeks of buying, that has spread into a cluster of pixels now. So yeah! It could be worse, but I was hoping for a $1,000 brand new laptop, I would at least get another year out of it...

The touchscreen does not work on the monitor. After I make Restart Windows the touchscreen works for a while After a few hours or the next day the story repeats itself Stop working the touchscreen on the monitor has to restart Windows again A new computer after the purchase was only 20 days old If there would be an opportunity I would bring it back to the store But I understand that it's been 14 days and you can not return it.

great computer, fast touch screen great keeps a good charge

It works pretty well to study from and run multiple programs, but the audio is really bad. A lot of times very grainy, stops, sounds like its coming from a well, various issues. Sometimes the touch screen will randomly stop responding to touch and can be fixed by closing and re-opening the screen.

Although the laptop has 16GB RAM and SSD memory, and a i7 8th Gen processor, the task of opening or closing any of the browser (Edge or Chrome), or even open the File Explorer was VERY SLOW. For example, when opening a browser, it just opens by stages like going up on stairs. In times, the cursor was also very slow not responding to commands. All these, I believe it was with some issue with the processor. I spend 4 days and many hours trying to find the issue. At the DELL Support website was nothing quick for help, not even a phone number to call. I finally sent an email to DELL explaining the issue, and their reply said that it was a software issue, and I had to paid a fee of $80+ per hour to solve the issue. I explained that the computer was new and I had not install any software but the ones coming from factory. Still they didn't want to offer support, NOT EVEN after I told them that I'm returning the laptop. Their final email said "Sorry" but they needed to follow their guidelines. So, I returned it today, and bought an HP laptop which is working beautifully. I won't buy any other DELL laptop or computer.

I bought this laptop when it was on sale. The display is very high quality which is both a blessing and a curse. I believe the display is part of why the battery life is so poor. I would only get about 3 hours use on a full charge. Because the battery life was so poor, I decided to return it because it won't even last through my evening class.

Great looking laptop, relatively light weight, love the screen resolution, I use it for photo editing so that's a big plus for me, I got the 16GB RAM and 256GB SSD with dedicated graphics and so far it does a great job while using photoshop and/or light room, no issues there. The big problem is that after 2 days of usage it will charge OK up to 55%, once it reaches 55% it stops charging and I see the the "plugged in, not charging" legend on the battery icon. I tried the Dell support assist directions of uninstalling the MS ACPI compliant control method battery and MS AC adapter, shutting down the laptop and turning it on and didn't work, checked the BIOS for an update, updated and nothing. I love everything about it if not for this battery issue.

I've had this computer for barely 1 month and can't use it anymore. It freezes completedly, with NOTHING to do but hold the power button to reset comming back to 1 minute of usage and freezing again.

if you pick it up near the cooling fan on it starts to make a grinding noise, also the 4K screen isn't all that great, not the clearest picture at all, and the computer also lags with applications open. I was online, with five windows open, and it struggled and skipped, it just couldn't handle that little bit of work. Very disappointed with Dell.

The item came defective. Worked well the first 1 hour of setting it up. Shut it down for the night and it wouldn't start the next day. Battery had plenty charge. After about 40 minutes of troubleshooting, it finally came on. This is a known issue that oddly doesn't make it to these reviews. Returning. Disappointed.