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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 353 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 4K touch screen, performance, price, build quality, and processor of the 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop. They appreciate the laptop's fantastic 4K display, fast and smooth performance, good price point, premium build quality, and powerful i7 processor. However, some customers have concerns about the battery life, storage capacity, heating issues, fan noise, and weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 353 reviews
  • Rated 5 out of 5 stars

    Nice Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is fast and runs all the office applications we need it to. We wanted a laptop that we could connect to a projector and this does a nice job. We can not have a application lag during a presentation and so far this has worked well. We did need to buy a HDMI to VGA adapter because our projector has only a VGA connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop. Its fast and works great for playing games

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Soild Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid laptop, bought it for my kids, they enjoy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing bad to say about this computer besides that I do occasionally see some problems with the screen "ghosting" or lagging. That being said I don't have anything to praise either overall decent computer.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of memory. Nice touch screen. It is a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best budget laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have same configurations as mac at a cheaper price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys in the computer department recommend this computer for my husband who is a windows guy...I’m a Mac person so I figured getting started with this computer was going to be a nightmare! Not at all easy peasy. No problems with the WiFi no problems connecting the printer! No problems w/windows very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 2-1 computer with beautiful screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 in 1 laptop is amazing and a huge upgrade from my 6 year old laptop. It's more practical and powerful compared to Apple's MacBook Pro's. Not to mention much more affordable. I highly recommend it. It handles FortNite easily too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice laptop for general use and future compatibility. I wish the processor was a little faster for a current Core i7, to keep up with the fast RAM. I had a little trouble with the driver for this 4k display, but updates resolved that. It's a very nice laptop I use with a decently fast router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop performs fairly well. The issue I have found is that when I´m using the laptop and it is connected to the wall, it gets pretty hot. Not sure if this is normal but I don´t like this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    what could have been

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get this computer. New i7, 16gb, video card, SSD, and most of all, 4k screen, seemed too good to be true at the 1200. price point. And it turned out, probably was. Physically, the laptop looked great. Although it was heavy, it still seemed portable due to the slimness factor. But problems began as soon as I turned on the laptop. I had the screen go black on a few occasions (each time a re-boot was required to get the screen back on). The windows update was taking a very long time considering the specs. After all updates, the biggest issue was how SLOW the laptop was. That, and the annoying "black screen" as well as a track pad that sometimes lagged a few seconds behind my fingers. Ultimately, I returned this laptop due the above mentioned problems. If Dell is able to fix them, this laptop would go from two stars to four and a half.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snappy, fast. Absolutely stunning screen & nice keyboard. Runs hot during gaming - which will be limited - but an outstanding overall laptop, especially for school or work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great latpp

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal and I’m glad I got this computer the cool thing about it is the screen it looks so awesome and it’s really fast so the processor must be good I don’t have a computer anymore my boyfriend has his computer for his job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All in One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for an All in one for a while and Dell is a brand I had liked in the past. I really like this model, but it is a bit slower than I thought it would be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is decent Laptop. But it’s priced is slightly higher compared to similar laptops of other brands with same configuration. Touchpad needs to be improved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for amateur photographers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good solid computer...great colors...good battery life.The keyboard is a little small and it’s a bit heavy and awkward as a pad. It works for me!

    I would recommend this to a friend
  • Cons mentioned:
    Freezing issue

    Rated 2 out of 5 stars

    Poor performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to use with one note so I wouldn’t have to buy notebooks for college. However, I can’t work in one note for too long because the computer starts to get crazy hot. Then, the one note programs begins to freeze up pretty bad......Overall, the idea of having a 2-in-1 with the ability to take notes on the go was a great idea.......however, it was poorly executed with this Dell

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Kyle,

      We appreciate your review. We're sorry that your computer is freezing and that it has overheated. We'd recommend the following steps if your computer continues to freeze:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      If you'd like to keep your computer cooler we'd recommend the following:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great computer for professionals looking for porta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dell laptop has tons of inputs, incredible power, and all the latest in technology. I use it for primarily music production and it never falters to handle the most extensive plugins. I also use for drawing and animation. A great 2 in 1 laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For College freshman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been great for my nephew who just started college. He was able to quickly get it set up as needed and has been happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop it great, but 2 thing I don’t like this laptop is the battery it not removeable and the SSD hard drive it not end up for me.

    I would recommend this to a friend