Customer Ratings & Reviews

Robert1,

We're sorry to hear that you're not happy with your laptop choice. Please understand that from the time that your laptop is shipped to the store and you buy it, there may be updates that are released that cannot be installed until you begin to use your new computer.

We hope that you're able to use Dell's SupportAssist App to make sure that all of your drivers and software are up to date.

Best,
Bryan
1-800-624-9896

LapineJT,

Thanks for your review. We're sorry to hear about the crashes that you're experiencing on your computer. We'd recommend diagnosing your crashes with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2JoGytX.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Mejia,

Thanks for your review. We're sorry to hear about the connectivity issues that you're having with your new computer. Here are some steps to try to increase your WiFi capabilities:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Hi Robert,

Thank you for your review. I am sorry to hear about the issues you have had with your computer. I can understand how frustrating this can be.

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Meridith 1-800-624-9896

hokie00,

Thanks for your review. We're sorry to hear that your computer is not performing as well as you'd like it to. We'd recommend running the Windows Performance Troubleshooter on your computer to see if there are ways for it to run a little faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

jerry123,

We're sorry to hear about your purchase experience with Best Buy. We'd recommend reaching out to Best Buy Support to find out about possibly reversing one of the charges: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Edrake911,

Thanks for your review and we're sorry to hear about the issues that you've had with your gaming laptop so far. If you'd like ways to increase the battery on your computer you can try these steps: We'd recommend the following tips to help extend the life of your battery:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

richard,

We're sorry that you are not happy with the quality of your new computer. We'd recommend reaching out to Best Buy directly in order to see what your return and exchange options might be: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Valued Customer,

We're sorry to hear that you haven't received your new laptop yet. Please reach out to Best Buy's Customer Support Team to see if they can update you on the status of your laptop: http://bit.ly/2v2IVhI.

If you have technical questions about your computer you can check our Product Support Page here: https://dell.to/33BtKJy.

Best,
Bryan
1-800-624-9896

EveM,

Thanks for your review. We're sorry to hear about the trouble that you had with one of your Dell gaming laptops. We'd recommend reaching out to Dell's Technical Support Team for additional assistance before returning your computer: http://dell.to/2sH7Qlm.

If you'd like to look up answers to questions about your computer you can check our Product Support Page here: https://dell.to/33BtKJy.

Best,
Bryan
1-800-624-9896

Fred,

Thanks for your review and we're sorry that your gaming laptop is not working the way you'd like it to. We'd recommend the following tips if overheating is one of your concerns:

1. Update your computer BIOS to the latest version available
• Browse to the Dell Drivers & Downloads page:
• Ensure you have selected the correct Operating System
• Under Category, choose BIOS
• Locate the latest System BIOS
• Click Download and save the file to your PC
• Open File Explorer and browse to the location where you saved the downloaded file
• Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
2. Open Alienware Command Center
3. Click Thermal at the Active Default Theme and set it to Performance
4. Restart the computer
5. Once the computer boots into Windows open SupportAssist
6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
7. Click CPU under CPU Devices
8. Select CPU Stress Test and click Run Test
9. Open the Alienware Command Center and go to the Fusion tab
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃.

Best,
Bryan
1-800-624-9896

SirDanOfCamelot,

We're sorry to hear about the temperature of your gaming laptop. Here are some tips to help you resolve the overheating that you're experiencing:

1. Update your computer BIOS to the latest version available
• Browse to the Dell Drivers & Downloads page:
• Ensure you have selected the correct Operating System
• Under Category, choose BIOS
• Locate the latest System BIOS
• Click Download and save the file to your PC
• Open File Explorer and browse to the location where you saved the downloaded file
• Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
2. Open Alienware Command Center
3. Click Thermal at the Active Default Theme and set it to Performance
4. Restart the computer
5. Once the computer boots into Windows open SupportAssist
6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
7. Click CPU under CPU Devices
8. Select CPU Stress Test and click Run Test
9. Open the Alienware Command Center and go to the Fusion tab
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃.

Best,
Bryan
1-800-624-9896

Ryan,

Thanks for your review. Have you tried looking at our Product Support Page for your computer: https://dell.to/33BtKJy? If your computer is not starting for you, please try these steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

We hope that these tips help your computer work for you.

Best,
Bryan
1-800-624-9896

MrPHD,

Thanks for your review. We're sorry to hear about your overheating and fan noise issues. If you update the BIOS on your computer it should help with some of the fan noise that you're experiencing:

An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

If you'd like to reduce the heat of the battery on your laptop you can try these tips:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

We hope that these tips make your computer better for you to use.

Best,
Bryan
1-800-624-9896