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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the G5 15.6" Gaming Laptop's performance, graphics capabilities, and fast startup times thanks to its SSD. Many appreciate its ease of use and sufficient memory and storage for their needs. However, some customers find the laptop heavy and note that it can get warm and have noticeable fan noise during use. The battery life is considered adequate by most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 384 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with its features and graphics. Down side is the battery. When playing a game and battery is in use instead of plugging power cord, the laptop slows down. It starts to lag and once you plug in power cord and no longer using battery source the laptop works well. No lag at all. Read reviews and others are saying that it has something to do with the BIOS. Wish Dell will fix this issue in the future.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality laptop, bit on the heavy side but overall solid. Would recommend to update windows setting and the driver for the graphics card before you benchmark the specs. The keyboard is comfortable to use, track pad is decent and screen is a bit dim but not bad for gaming. The price is not bad but compared to Alienware, G5 is the better option.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Can do everything you need.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just graduated high school and wanted a laptop that could do whatever I needed it to do, and I’m very happy to say that this thing didn’t disappoint. You can run most any game smoothly. 100% worth the money up to this point, the keyboard is awesome, the speaker provides a solid amount of sound, the screen as far as my eyes can tell is very good. And Aesthetically It looks sick. Only real con would be the fans a little loud but the speaker is louder so it shouldn’t be to big of an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Laptop for college

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of storage space, great graphic and sound. A better value than bottom of the line and meant to last many years.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Very nice laptop, with more than enough power

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the laptop mainly to do video editing. So far so good. Has more than enough power to run Adobe Premiere Pro, After Effects and a few more programs at the same time. So far very happy, although I did have to update the NVidia driver, as it was causing a Blue Screen issue. Since the update, everything has been great. Then only thing I wish I would have opted for was an upgraded screen. The screen is bright and easy on the eyes, but thinking a 4K version would have been better. Oh well, maybe next time!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's just heavy to carry but it's easy to use. Very useful for personal & work use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super fast . COD play great on here super smooth. I is a amazing gaming laptop and a great work laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 3 out of 5 stars

    Errors

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 3 days and well had to return it. Caught the blue screen of death. The fan a little loud and it also get hot. I really didn’t want to return it but I figure it had some errors within it. Sucks I was really excited when I received it :(

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Jadi,

      Thanks for your review. We're sorry that your computer did not perform the way you hoped it would. In the future we'd recommend diagnosing Blue Screen Errors so you can see what may be wrong with your computer.

      For fan noise we usually recommend updating the BIOS on your computer.

      Lastly, Dell's Gaming Laptops come with Alienware Control Center which allows you to choose a thermal profile for your computer that will work best for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great for more than games!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't purchase this for games. I purchased it to edit photos with Luminar 4 Photo editing software. This thing is a beast even when its running on battery . It doesn't hesitate to do what I need it to do when I need it to do it. Luminar 4 photo editing software is very demanding and this thing handles every thing it throws at it.For me this is a great Computer for what I need. Games? well I guess i'll never know but I bet it will handle almost anything you throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Processor speed

    Rated 4 out of 5 stars

    Got it for VR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Ocular rift, like expected. Good graphics and quick processing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Macbook recently kicked the bucket and I wanted to switch to PC anyway, so after a some quick research, I settled on this one. Had an issue for a couple of days where the PC would crash whenever I tried to download Fortnite (only game it had this issue with), but I think it just overheated or had some out of date drivers. Outside of that, it's been a great laptop. All my programs run smoothly and have no issue gaming on it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful laptop for a good price. The fan can get pretty loud at times but not deal-breaker.

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Weight

    Rated 3 out of 5 stars

    Dell G5 Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Good price for what you get. Strong build. Dell reliability. A gaming laptop. Not a Netbook or Chrome book. Good for Photo Editing and similar programs. Con: Blue backlit keys need to be brighter, heavier than the thin line laptops of today. Need a lap desk. Runs warm.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Turbo,

      Thanks for your feedback. We're sorry to hear that your computer is a little warmer than you hoped it would be. Please consider these tips to help with the system temperature:

      Tips for Proper Usage:

      1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
      2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
      Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
      3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
      4. Use compressed air to clean the vents on a regular basis.
      5. Using a cooling pad can decrease heat and increase performance.
      6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

      You can read the full article here - http://dell.to/2uJ8AdG.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    really good upgrade from my older gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really amazed at the performance and graphics it has to offer.really satisfied with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    EXCELENT!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SÚPER, DOES EVERYTHING YOU NEED FOR COLEGE WHIT A LOT OF SPACE AND FAST. DEFINITELY RECOMMEND IT!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    good computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer is loaded with dell bloatware. after I got most of it off the machine is so much faster. the screen feels flimsy but shouldn't be an issue. Seems like it will work for what I needed that being said best buy was running a deal if I bought this laptop for a $400 software for free to be emailed shortly later. Never happened.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good Laptop for Web Developing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how good this laptop is for gaming because I got for web development, and wanted something with good processing power. At first I didn't like the idea of having the OS on the SSD, but once I figured out how to point the Apache server to the TB HDD I really like the computer.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Nice computer really fast startup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast startup and great graphics. Holds a charge and perfect size for traveling

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The speed and clarity is excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still do not have the understanding of what a Gaming Laptop is but I like the screen and the way the computer displays the pages on the internet. The different options of doing what I want from a computer can not be any better. I like the control of how things look on the computer screen is a plus. Also when more info is needed, the ease of finding out how to do it is simple.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Graphics

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our son he loves it great graphics and easy to use

    I would recommend this to a friend
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