Customer Ratings & Reviews

Hello Bonnie,

Thank you for taking the time to share your experience and for being a loyal Dell customer. We apologize for the issues you have come across with your Inspiron and we understand your frustration. We would love to help as soon as possible and here are some steps you may take to further troubleshoot your network connection issue.

Here are the recommended steps for troubleshooting your issue:
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
2. You can read the full article here - http://dell.to/2sLtwRh.

We recommend following the steps above to resolve this issue. If you still have issues with your network connection, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Ladyjune33050,

We are sorry to hear that your Inspiron is not quite meeting expectations and apologize for the inconvenience. We suggest performing diagnostics to determine what may be causing the issue. Provided below are instructions to do so.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello 082020,

Thank you for sharing your experience. We are sorry to hear that Dell Support did not quite meet your expectations and apologize for the inconvenience. We understand how frustrating that may be.

Rest assured that we remain committed to offering our customers world-class customer service whenever possible. We are pleased to hear that Dell Support is currently addressing your issue and hope you receive your device as soon as possible.

Best Regards,
Anthony P.

Hello bahamaen,

Thank you for your review. We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. We really do appreciate your feedback and will use it to help improve our current and future products. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Jack,

Thank you for your review. We are sorry to hear your screen has cracked. We want to help resolve any issues you are facing. The best way for us to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896

Best, Lexy

drewmc,

Thanks for your review and we're sorry about the issues that you've had with your computer so far. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your feedback and input. We apologize for the issues you have come across when trying to use your webcam. We would love to help right away. To reinstall the webcam drivers, perform the following steps.

Here are the recommended steps:
1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
2. Press and hold the Windows key, and then press the q key.
3. In the search box type device manager.
4. Select Device Manager (Control panel) in the list of results.
5. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
- Note: When there is no listing for Cameras or Imaging Devices, "Contact Technical Support."
6. Touch and hold or right-click Integrated Webcam or USB camera.
7. Touch or click Uninstall.
8. Confirm the uninstall process by clicking OK.
9. Once uninstalled, restart the computer.
- Note: Windows 10 will automatically detect and install the Webcam drivers.
10. When the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.
11. This link can be used for further solutions and details: http://dell.to/3m00ioA.

If you still come across issues with your audio jack, we strongly encourage you to visit the Dell Limited Hardware Warranty page to explore coverage options: https://dell.to/39iwZuX.

If you come across any questions, issues, or concerns, please visit the Support Page of your Inspiron.

Respectfully,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Upset,

We're sorry to hear that you were unable to get the help that you needed from your store. Please reach out to Dell's Technical Support Team at your convenience: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hello Anna,

Thank you for your review. We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your laptop. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello MattM,

Thank you for your review. Please keep in mind that it is critical that the latest system updates, firmware, and drivers are installed to ensure you have the most stable experience to date. If there is a time that would work best for you to complete these updates, you may schedule them within Windows Update Settings as well as SupportAssist settings. If you have any other questions, please refer to the support page for your Inspiron.

Best Regards,
Anthony P.

Hi Angel,

We want to thank you for your valued feedback. We apologize for the trouble you are having with one of the DIMM slots in your Inspiron 7405 2 in 1. We recommend reaching out to our support team at your earliest convenience for further guidance.

You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Star,

Thank you for your review. We are sorry to hear you are experiencing issues with the PC regarding the performance and battery. Below I have provided steps and a few links that should resolve these issues.

Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type supportassist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM

We also recommend checking for an BIOS updates that also might help with speed & performance.
Updates: https://dell.to/3oFkrlv

Battery: http://dell.to/2vfXWf4

For additional support, please call Dell directly at 1-800-624-9896

Best, Lexy

Theknewb,

Thanks for your review and we're sorry to hear about the damage that you noticed on your screen. If you have any technical questions about your monitor you can check our Product Support Page here: https://dell.to/3eSloSb.

Best,
Bryan
1-800-624-9896