Customer Ratings & Reviews

Mytv,

Thanks for your feedback. We're sorry to hear that your new laptop is not completely meeting your needs. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2m18eN8.

Best,
Bryan
1-800-624-9896

JCMorris,

Thanks for your review. We're sorry to hear about the issues with Windows that you had when you set up your computer. If you are receiving a message that says that Windows is not activated, we'd recommend following these steps:

If you are receiving a Windows 10 Home Activation Error you can follow these steps:

1. Verify that the system has an active internet connection (open a web browser and navigate to Microsoft.com)
NOTE: Follow standard network troubleshooting if the system cannot connect to the internet.
2. Select Start > Settings > Update & Security > Activation , and then select Troubleshoot.
3. The system should now activate and the error message should disappear automatically. You can read the full article here: https://dell.to/2PKUhQ8. If you are having trouble turning your computer on, please try these steps: 1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Lastly, Dell products come with a One Year Limited Warranty. If you'd like to read more about our warranty policy, you can check out this site: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

needsnewPC,

Thanks for your review and for being a loyal Dell customer. We'd recommend that you read the troubleshooting tips in this article to help with your AC Adapter Error Message: http://dell.to/3nlj5wc. We hope that this helps your AC Adapter charge your computer again.

Best,
Bryan
1-800-624-9896

jesse,

We're sorry to hear about the connectivity issues that you're having with your computer. Please follow up with Dell's Technical Support Team so they can help diagnose the problems that you're having: http://dell.to/2sH7Qlm.

If you'd like to read articles about your computer issues you can check our Product Support Page here: https://dell.to/2m18eN8.

Best,
Bryan
1-800-624-9896

Sully,

Thanks for your review. We're sorry that your computer is a little slower than you hoped it would be. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2m18eN8.

Best,
Bryan
1-800-624-9896

RxStallion,

We're sorry to hear that your computer is crashing so frequently. We'd recommend that you try to diagnose your crashes by following these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rlFsde.

You can read the full article here - http://dell.to/2u98Cct. Dell does offer a One Year Limited Warranty on our products if you feel like your computer may qualify: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

EE1993,

We're sorry to hear that your screen has been flashing. We'd recommend checking to make sure that the BIOS on your computer is up to date: http://dell.to/2ESD8fU.

If you'd like to check to make sure that your software and drivers are up to date, you can check them here: https://dell.to/2rlFsde.

Best,
Bryan
1-800-624-9896

Ladybug,

Thanks for your feedback. We're sorry to hear that your power cord is not working the way that it should. If you have any AC adapter errors in addition to the issues with the cord, we'd recommend that you try these tips:

We'd recommend checking the following causes of possible AC Adapter Error Messages:

1. Are you using a 3rd party or is a non-Dell branded AC adapter is connected to the PC or docking station?
2. Are you using an AC adapter with a lower wattage?
3. Is the AC adapter is not fully connected to the PC?
4. Check to see if the wall power cord is not fully connected to the AC adapter.
5. The AC adapter or PC's AC adapter port could be damaged.
6. The AC adapter is not recognized in BIOS (System Setup).

You can read the full article here: http://dell.to/2xQTan2.

Best,
Bryan
1-800-624-9896

Jwim,

We are sorry that you did not realize that your computer came with a 30 day trial of Microsoft Office products. We hope that you will consider purchasing a Dell product in the future and looking into additional resources that you can use for writing your journal.

Best,
Bryan
1-800-624-9896

adub,

We're sorry to hear about the problems that you've had with your computer so far. If you believe that you have an issue that is covered under Warranty, you can read more about our One Year Limited Warranty here - http://dell.to/2tNsVOs.

You can check here to make sure that your Audio Drivers are all up to date: https://dell.to/2rlFsde.

Best,
Bryan
1-800-624-9896

Friday1,

We're sorry to hear about the screen issues that you're having with your new computer. We'd recommend reading the following article to see if you can troubleshoot any of the problems that you're facing: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Linda,

We are sorry to hear about the trouble you've had learning more about your new computer. Dell has set up a website to help people transition from using Windows 7 to Windows 10: http://dell.to/2wMZqyx.

We hope this helps your learn how to set up your computer better so that it is more useful to you.

Best,
Bryan
1-800-624-9896

Alum17,

Thanks for your review and we're sorry to hear that your computer has been giving you some issues. If you'd like to troubleshoot your Microsoft Office installations we'd recommend checking Microsoft's Technical Support Team here: http://bit.ly/2KBOM4c.

Best,
Bryan
1-800-624-9896

Erik,

Thanks for your review. We're sorry to hear that your computer did not work the way it was supposed to. Please follow these steps to see if they help your computer start properly:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

Hi Gman,

Thanks for your review. We're sorry to heat about the setup issues that you had. We hope that everything is working the way that it should now. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/2m18eN8.

Best,
Bryan
1-800-624-9896