Customer Ratings & Reviews
- Model:
- I3583-3867BLK
- SKU:
- 6387169
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the price, touch screen, and ease of use of the Inspiron 15.6" Touch-Screen Laptop. They appreciate the good value for the features included, enjoy using the touch screen feature, and find the laptop easy to use and navigate. However, customers are negative about the storage space, battery life, and Windows 10 operating system. They feel the storage is insufficient, the battery drains quickly, and Windows 10 requires a learning curve.
This summary was generated by AI based on customer reviews.
Don't Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been a nightmare. First, I needed to send it back to get a new fan installed immediately after purchase. The I cannot get it to receive a wireless scan from my HP printer (which sends wireless scans to 2 other computers I have). Dell advised me that I would have to pay for them to diagnose and fix this issue. I have a friend that has the same exact problem with her Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jaysdellcomputer,
Thanks for your review. We're sorry to hear about the connectivity issues that you've been having with your computer and your printer. You may want to make sure that you have all of the most up to date drivers and software installed on your computer and also for your printer. You can check your computer drivers here: https://dell.to/2rlFsde.
Best,
Bryan
1-800-624-9896
Laptop is ok but instead of 128GB it’s only 104GB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop doesn’t come with Windows or Word. Best bet is to spend a little more to get everything already on laptop
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Sad512,
Please be assured that your computer does come with Windows 10 as well as a 30 day trial of Microsoft Office, which includes Microsoft Word.
If you are receiving a Windows 10 Home Activation Error you can follow these steps:
1. Verify that the system has an active internet connection (open a web browser and navigate to Microsoft.com)
NOTE: Follow standard network troubleshooting if the system cannot connect to the internet.
2. Select Start > Settings > Update & Security > Activation , and then select Troubleshoot.
3. The system should now activate and the error message should disappear automatically.
You can read the full article here: https://dell.to/2PKUhQ8.
If you need additional assistance with your computer you can reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
You can also research more about your computer on our Product Support Page: https://dell.to/2m18eN8.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Windows 10
no windows
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It comes with no genuine windows 10 installed, and in the description it says it comes with Windows 10, but it does NOT come with that;one has to spend 130 more to buy Windows??? How can that be??? What a junk!!!! It comes with a fake Windows, not the real one
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .deni,
We're sorry to hear about the issues that you've had with your computer so far. If you are receiving a Windows 10 Home Activation Error you can follow these steps:
1. Verify that the system has an active internet connection (open a web browser and navigate to Microsoft.com)
NOTE: Follow standard network troubleshooting if the system cannot connect to the internet.
2. Select Start > Settings > Update & Security > Activation , and then select Troubleshoot.
3. The system should now activate and the error message should disappear automatically.
You can read the full article here: https://dell.to/2PKUhQ8.
Best,
Bryan
1-800-624-9896
Very disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer sucks. I recently put in a service request to Dell to diagnose and repair the software because the computer froze and became inoperable. I then learned this service costs $99 and is not covered by my warranty which only covers hardware. I should not be charged a repair fee for a new computer which malfunctioned through no fault of my own. This is outrageous and I feel like I have been ripped off. I am not going to use this computer anymore. I am going to resume the use of my old computer because it is faster and more reliable then this piece of garbage I recently purchased. I will NEVER buy a Dell computer again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .bms12440,
We're sorry to hear that your computer froze while you were using it. We'd recommend diagnosing the computer freeze with these steps:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896