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Customer Ratings & Reviews

Your price for this item is $664.99
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The comparable value price is $699.99

Customer reviews

Rating 4.3 out of 5 stars with 792 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are satisfied with the Inspiron 2-in-1 13.3" Touch-Screen Laptop for its touch screen responsiveness, lightweight design, user-friendly interface, and affordable price. However, some customers have concerns about its short battery life, occasional freezing, faulty units, unstable Wi-Fi connection, and slightly heavy weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 792 reviews
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Easy to work on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really light ,easy to handle and take places

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good deal not the fastest but does well for the price

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Dell laptop. Touch screen is the best...

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Thankful I got the tech support plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a lot of trouble with it and have it into the geek squad 4 times. Locks up and they don't know why. I do like the touch screen.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Cath,

      Thanks for your review. We're sorry to hear about the trouble that you've had with your laptop so far. We'd recommend the following steps to help troubleshoot your freezes:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the computer, friendly, touchscreen, high speed

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to use , works well , Geek squad excellent

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Handy,light and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product,so light that it can be carried anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas presents Really good laptop Touch Screen

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup, quick response time to commands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this laptop for my daughter who is going off to college and I think the combination of features and price make this a really good deal. It's a 2 in 1, screen looks great and seems to be quite fast. The only issue is that this is not compatible with the more expensive styluses, so don't bother getting one.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    I love the screen size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Lightweight. easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is fast, and great for Office use !!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Perfect computer for my husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use, is also a tablet. I love it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I did not give this a 5 star rating was because the placement of the power button is terrible. Easily touch it or bump something into it and the computer shuts down

    I would recommend this to a friend
  • Cons mentioned:
    Faulty

    Rated 3 out of 5 stars

    Dell Computer.. Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a brand new 2 in 1 and when I took it out of the box, it was defective. This computer was $800 and a waste of my time.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Jess,

      Thanks for your feedback and we're sorry that your computer is not working properly. We'd recommend contacting Best Buy directly to see what your options are: http://bit.ly/2v2IVhI.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    Great computer at a bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with a HP laptop due to its reputation for providing quality computers at a great price, and this laptop is no different. No hardware or software issues whatsoever!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fan always on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it back. There was some error we couldn't resolve. Not sure whether it is related, but fan ran even when PC was idle.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      smeagolsolo,

      We're sorry to hear that you returned your computer because of the fan noise. Most of the time if the fan is running more than it should it means that the BIOS on the computer needs to be updated. Please try this if you experience a similar issue with another computer in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Graduation present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on a recommendation from our business IT tech, I bought this laptop with touchscreen for my granddaughter's high school graduation. She absolutely loves it. Of course, she streams like crazy, and loves that it works as a tablet, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for personal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does a good job with personal usage. I use it for web browsing, email, and word processing/spreadsheets/etc. It has functioned well with these tasks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional laptop, does what I wanted it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's nothing fancy about this laptop. You are going to need to load a bunch of software to make it basically functional but it'll do the basics without issues.

    I would recommend this to a friend