Customer Ratings & Reviews

Would have given five stars but motherboard failed after three months. Best Buy took care if it and has been working great.

I had originally bought this laptop for my daughter. its a perfect size and easy to use. After seeing all the features it offers I will be purchasing one myself. great price too!

2nd dell purchased with 2 in one feature bought one for college student and then 2 years later made another purchase for another student both doing great with the dell product. no problems

A very good overall laptop that is quick and very reliable for the price. If it meets your specs go for it!

I actually purchased a similar Dell laptop last year but with an Intel chip. This version has an AMD chip but the laptop performs like a champ. Gave to my girlfriend as a present as she needed a smaller/lighter laptop for work....she loves it!

This was a mid priced choice that has all that we need for pleasure and occasion work-lesson plans.

overall quality is pretty good. however, this laptop has a fan problem. you need to configure the power options to fix it.

It’s a laptop & tablet in one. Can function like a normal laptop or can fold into a tablet with its touchscreen. Also light, small, fast and quiet. Also great screen resolution and colors and iTunes sound great coming from it.

I got this and it was fine like good quality but a bit heavy and I thought I need to upgrade to the intel version

Great little 2in1! Pretty quick and responsive system but really wakes up when you give the Ryzen 16 fb dual channel to work with... very good hardware for most tasks... do wish it supported active pen but not a deal breaker...

Very nice laptop. Bought it for my daughter for freshman year of college. Did all she needed it to do.

PROS: Very sleek package. The screen is nice, and as an added bonus you get a fingerprint reader for Windows Hello. Good price given you get an SSD. CONS: Seems like lately every Dell I buy requires an exchange to find one that actually works properly. Perhaps check the item before you leave the store with it. Mine had the side of the track pad coming up.

This computer for purchased just to do light office work, very few programs and we have had no issues with it.

I had originally purchased the computer for my grandson to play his games on. He felt like the screen wasn't big enough for what he wanted, but I love. So, I use daily and love it.

After a couple years of not having a home computer and being retired it’s been like a kid in a candy store. We have found a user friendly laptop that we both can enjoy.

This was purchased for my husband to help get him through school. It’s been really great for him. Nice and thin and lightweight. Great touchscreen. Quic processor. Very nice laptop. Very pleased.

I have an issue with a laptop: it freezes when resuming from sleep. I have called Dell support with this issue. Support engineer asked for a remote session on my computer, spent half an hour running pre-installed support tool and then he decided to update video driver. The screen didn't lit up after that. He promised to call in an hour or next day. He didn't call in an hour. I have rolled back the driver and started to research the issue. It seems that video driver issue is a common bug. So I just need to skip this version. My further investigation shown that laptop freezes because of Windows Hyper-V feature enabled. I could reliably reproduce this issue. Next day I've got a call from support. I explained my issue to an engineer. He said that Hyper-V and Virtual Machines are not hardware so he will redirect me to a software department. After several hops they said that warranty covers only hardware and proposed to buy Premium Support to resolve this issue. That is clear that the issue is with a laptop driver which, I believe, is a manufacturer responsibility. I have 3 computers from different manufacturers and all of them work with Hyper-V. I plan to return the laptop to the store and never buy any Dell laptop/PC/server again.

I like the dell but had not used the AMD processor before. It may actually be quicker than the intel ..

This was bought for my sister, she is in college. She wasn't a huge fan, it is out of necessity now she is using it. We had protection on in through geek squad which has made it barrable because we have had to fix it a few times. If I had to do it again I would go another route and not have gotten a Dell!

Purchased this laptop because I liked the size & features. For some reason it would shut down at least twice a day giving the dreaded blue screen saying Windows had not correctly loaded. It would reload & come back. After about a week of that I returned to the store & exchange for the same model. The 2nd did the same thing. I upgraded to another model & so far I'm delighted.