Customer Ratings & Reviews

Momandhertrio,

We're sorry that your computer did not live up to your expectations. If you end up with another Dell computer in the future you can always reach out to Dell's Technical Support Team who can help you troubleshoot the issues that you're having: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

First, we're glad you like the design of the device. However, we regret to learn about the blue screen. Our team would like to assist you on the situation.

To reset a Dell monitor to factory default settings, follow these instructions: Press Button 3 on the monitor to enter the On-Screen Display (OSD) Menu. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.

We welcome you - at your convenience - to call our tech support at 1 (800) 999-3355 and thanks for providing feedback on your experience.

Best,
Chris

Hi Aking43,

We're very sorry to hear about the connectivity issues that you're facing with your new computer. We'd recommend diagnosing these concerns with the following steps:

1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.

You can read the full article here - http://dell.to/2sLtwRh.

Best,
Bryan
1-800-624-9896

Hello Bunny,

Thank you for your review. We're sorry to hear about the troubles that you have been having with your Dell laptop. If you would like to diagnose your computer the next time it freezes you can follow these steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 to see if you are able to resolve the lockups or freezing.
6. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

We hope that when you get your computer back from Geek Squad that it will work better for you.

Best,
Bryan
1-800-624-9896

Hi Sean, we're sorry the Inspiron hasn't met your needs for Grad School. Our team understands the importance of having a laptop that meets your needs for school to work on assignments, do research and send important emails. If there is anything we can do for you - answer questions or concerns - please reach out to tech support - at your convenience - 1 (800) 999-3355. Best, Chris

Hi Mike,

We hope that the new computer that you receive works better for you. If you do need to troubleshoot the speed of your computer again, you can follow these steps:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

DEBB,

We're very sorry to hear that your computer has been crashing on you. We'd recommend that you diagnose these crashes with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2K9bcKB.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Cookie,

Thanks for your review. We're so happy to see that your new computer is working out well for you. We'd recommend that you check out our Product Support Page if you have any questions: https://dell.to/2K9bcKB.

Best,
Bryan
1-800-624-9896

JoeB,

Thanks for your review. We're sorry to hear about the Blue Screen Errors that you're experiencing. We'd recommend the following steps to try to diagnose what may be causing these issues:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -  https://dell.to/2KvXWfQ.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Offbook,

We're sorry that your computer has stopped working. If you'd like to see what may be causing your computer to freeze or lock-up we'd recommend the following:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

You can also reach out to Dell's Technical Support Team at any time: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Acosta,

We're sorry that your computer's charging system is not working the way that it should. We'd recommend checking out Dell's One Year Limited Warranty to see if your computer qualifies: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896