Customer Ratings & Reviews

LogofaDog, We wanted to thank you for your recent Dell laptop purchase. As a reminder, Dell products come with a One Year Limited Warranty in case you run into any problems that you are unable to fix. If you'd like more information about our warranties you can view the policy here - http://dell.to/2tNsVOs. If there's anything that you need to troubleshoot on your device you can find out more information here - http://dell.to/2hYMYF6. We hope that this laptop will last you for years to come! - Bryan

Lexx,

We appreciate your review. We're sorry to hear about the noises that you're experiencing. We'd recommend the following to help with fan noise:

Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.

You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

We hope this helps your computer run quieter for you.

Best,
Bryan
1-800-624-9896

schow001 - Thanks so much for your recent Dell 2-in-1 purchase. We're sorry that it's not working as fast as you had hoped but we have some tips that will helpfully make your computer faster:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full article, you can view it here - http://dell.to/2tSulGV.
If you are having trouble with the trackpad still you can try these steps:
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
For the full article, you can view it here - http://dell.to/2tqmS02.
Thanks again and we hope these steps help your 2-in-1 perform the way you hoped it would. - Bryan

jindel - We're so happy to see that you're pleased with your new Dell laptop. We hope that your new computer will continue to meet your needs. If you ever need to troubleshoot anything with your new device you can view the product support page here - http://dell.to/2hYMYF6. Thanks again and good luck! - Bryan

@JaeGardner, We're sorry to hear that your new laptop is giving you problems. If you are still experiencing issues turning on your laptop please follow these instructions:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
Here's a link to the full support article - http://dell.to/2uj1Sby.
Dell products also come with a One Year Limited Warranty if you believe that your computer needs to be repaired. You can view the terms of our warranty here - http://dell.to/2tNsVOs. We hope that you'll be able to use your laptop again soon and good luck with school this year!

Dear quincyb1, Thanks for your recent Dell 2-in-1 purchase and for your review. We're glad to hear that it's meeting your needs and that you like the size of it. If you ever need to troubleshoot anything on your new device you can always check your product support page here - http://dell.to/2hYMYF6. Thanks again and good luck! - Bryan

Dear Mencha, Thanks for your recent Dell laptop purchase. We hope that your son is happy with the performance of his new laptop. If you do have any concerns that you need to troubleshoot you can always visit the product support page for your device here - http://dell.to/2hYMYF6. Thanks again and good luck!

George, Thanks for your review and for bringing your concern to our attention. We'd recommend that you contact a member of Dell's customer support team so that they can help you troubleshoot the hinge issues that you are having. You can contact the customer support team here - http://dell.to/2sH7Qlm. We hope that they're able to help you resolve this issue so that your daughter's computer will be fully functional again soon. - Bryan

- Fuzz, Thanks for your recent Dell laptop purchase for your daughter. We can assure you that the way the laptop is performing is not the way it is intended to work. If she is having problems with the laptop shutting down on her due to errors we'd suggest the following:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution. For additional information, you can view the full article here - http://dell.to/2u98Cct.
If she is experiencing problems with the screen it may be the touchpad on the laptop. Here are some tips to adjust the touchpad sensitivity on the device: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
For the full touchpad tips article click here - http://dell.to/2tqmS02.
We hope these tips help the performance of the laptop and we wish your daughter all the best in school this year.

Hi Amanda,

Thanks for your review. If you are still experiencing crashes on your Dell computer we'd recommend the following:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

You can read the full article here - http://dell.to/2u98Cct.

We hope this helps you diagnose the cause of your crashes.

Best,
Bryan
1-800-624-9896