Customer Ratings & Reviews

The computer broke down completely in less than 1 year. The battery swelled up and had to be replaced twice and now it doesn't work anymore. It constantly overheated even with normal use (e.g. a video in a web browser) even though CPU utilization was less than 5% and memory utilization hovered around 25%. I think this was the main reason it stopped working - the fans were on constantly even during regular use.

Recently bought this laptop before a summer long work trip across the US. First day: After hours of setup for my needs, i tried the touch screen... which appeared to not be working! I'm a tech savvy guy so i went to google, no one else has had this issue. So I went through hours of troubleshooting drivers and such to no avail. After an hour on tech support making me check everything I already checked, they said it appears my laptop was made without a touchscreen, a manufacturing fluke! I had a bad experience with my last dell and that was 10 years ago. I figured this time around I'd give them another shot, technology changes every day right? Well, I should have just stayed away (read further). For now I brought the Dell back to best buy and they promptly replaced it after making sure my findings were correct. The Good. The reason why I chose the 7373 over everything else in this category is it has many appealing hardware features, which is the first thing to go out of date these days right? So that mattered to me the most. It has two regular USB ports, and my favorite part is the HDMI out! Which has come in handy while i'm traveling. It has the most powerful hardware/memory compared to Lenovo, without shelling out the cash for a surface. And it does operate pretty well. Although, it occasionally experiences a heart stopping lag sound while playing music on spotify when the computer gets taxed, or sometimes simply when i plug/unplug the power. This is astonishing and hilarious to me because my 10 year old precision M4500 used to do the SAME thing. Makes no sense at all, and it kind of makes the experience feel cheap. But i was used to this with my old laptop so i just deal. 2nd bad experience. I've been far away from home for 1 month and one of my speakers blew out. Add that to the "cheap experience" list. Of course at this point I am stuck with the laptop for i would have just returned it altogether and switched brands...... I called up Dell and they were quick to get the repair process going. It was a 6 day turn around and went without a hitch despite my living situation. But this was still a nuisance. When I got it back it was much better, but now i could notice the other speaker sounded a little crackly....so I dealt with it for a while. And now, another month later i'm in the same boat!!! I wish I said something when i first got it back but I think the Dell techs should have tested the speakers a little better. I hope this won't be an endless cycle of speaker repairs. I guess it's better than a motherboard failure but I still cannot believe the poor experience i've had with Dell. I still haven't seen any other users with an experience like mine, so I could only hope I took one for the team and got the "lemon". But in my case from now on. Never, EVER, again, will I buy a Dell.

The laptop is a very nice machine...but it has a HORRIFIC fan noise. It is a mechanical clicking that actually changes sound when you move the laptop around. It is so annoying I want to throw the laptop across the room. Machine has a solid state drive, so why does it have to sound like a lawnmower running 75% of the time. Dell...really? no REALLY? You can't engineer a simple quiet fan. I won't buy a Dell every again. I had an HP laptop that never had a single issue in over 5 years. I don't recommend this machine.

Purchased this laptop after looking at all the i7’s available. We were stuck between the dell and the Lenovo Yoga 720. The look of this laptop and the customer service we were given from the Best Buy on Tyler is what helped us in purchasing this laptop! Laptop feels nice and sturdy and is very quiet! Not one complaint I can find! Thank you again:)

This item would lose charge very quickly and then completely died in 3 1/2 years time

Ran a bunch of benchmarks on this thing and was surpised to see it was really well. Everything was amazing; except where it matters. Even though Dell states that the computer has 8 hours, However the battery life lasts for about 2 - 4 hours including with the "battery boosters"

Was looking to replace my XPS13 Ultrabook and needed to replace. Went to BB and they recommended the Inspiron 13 7000 i7 as a equal replacement - NOT. The edges of the laptop that the palms of your hands lean on are super sharp. If you are used to leaning while typing, it actually becomes quite painful. The XPS has a lovely suede like feel keyboard which feels nice and the keys don't click as loudly. The edges don't seem to be as sharp as the Inspiron, so your palms never sting. Also, bigger all around even though they are both 13'. Just disappointed that I was assured that the Inspiron was equal when it is not. I could have ordered a 2 in 1 XPS from Dell and just had what I wanted with the updated touchscreen. Now, I will still do that but have to go through the return process with BB. What a pain. I will say the colors and screen are great, the tablet option is great and I haven't had the battery issues others have mentioned. Ugh. Dell needs to advise BB not to say these two models are equal - THEY are not.

I loved my Inspiron! It worked great during my full-time college experience! Durable and solid battery life!

Nice compact laptop. The build quality is solid, which should be expected at this price point. I've used this for over a month and have no complaints. Would buy again.

Just got it 5 days ago and even with simple tasks the system runs very slow and the screen will reset and after a couple of seconds it will come back to restored page. I even tried to play the game Candy Crush and it has a hard time with keeping up with the game. If I didn't have such a older heavy laptop, I would have just kept using it. My big mistake.

piece of cr$*p. failed in 2 years. other dell battery blew out in 1 year. Never a dell again

Well, I got two good weeks of stress-free computing. Then discovered the outlet for the earphone/microphone jack is defective. Okay. Now, this odd blue screen has popped up, flickering, covering 80% of the monitor. I can see through it but very difficult. Best Buy says, oh, golly, gosh, it's past the 15 day warranty. I really question what Best Buy does with their computers during the shipping process. Be taht as it may, you can't rule out Dell has serious issues.