Customer Ratings & Reviews

Super slow, poor Sound quality. Hinches got two huge cracks within three months.

I have had for almost a week and it has already started glitching

I had a cheap hp old runs faster than this piece of crap

Laptop is not working. I am unable to switch on it

Returned this product and exchanged it for an hp i

First, I want to say that I am used to using a MacBook Pro. I have been using Mac's since 2012 so my expectations may be different than a PC user. When I received the laptop it had no charge whatsoever and took about 1.5 hours to fully charge. The setup process was not difficult and it is nice that it has facial recognition as an additional way to sign into the computer. However, it doesn't always work. Mainly I noticed it may not work if my hand is under my chin or something like that. In those cases I instead sign in with a pin number. The screen is nice and when carrying the computer it feels heavy enough to be good quality without being too heavy. The screen is touch screen but I don't really use it. However, I did make sure to try that aspect of it off and on when going through my email, and it seems to work well. My favorite internet browser is Chrome and so I downloaded that right away, and I downloaded iTunes not long after that. They downloaded pretty quick and I had minimal problems getting things set up on both of those. I connected a bluetooth mouse as well, and that connected easily and stays connected. The volume is EXCEPTIONALLY loud. When playing something on YouTube it was plenty loud at 30%. Battery life is not really impressing. Even with the screen brightness really low I got less than 5 hours out of it. It takes about 1-1.5 hours to fully charge. I was also able to connect some bluetooth headphones to the computer very easily. The major problem I found is that the computer is slower than I would have expected. I assumed that because my MacBook Pro has 8 GB of RAM and this has 12 GB of RAM that this would be faster. However, my MacBook Pro is still faster than this is and my MacBook Pro is five years old. It came with McAfee for 30 days, which is nice. Overall, it is not a bad computer but it is not great either. I would still recommend it but not to a person that will do heavy duty computing on a regular basis. It is more for the person who uses their computer for surfing and email purposes.

I bought this laptop about a month ago and giving that it has a hhd and not a ssd the speed is exceptional the touchscreen very responsive.. it also comes with 12 gb of ram which if you are familiar with computers is a considerable amount for a laptop under 1000 dollars that isn't even mentioning that it's also a i7 8550u pcu I've had no issues as of yet.. I suggest this 2 in 1 for anybody looking for more bang for your buck. And not only that tells customer service is excellent. As well as best buys customer service

I was surprised with the speed of this laptop with a standard HDD rather than a solid state drive. There is the occasional freeze or unresponsive time but overall I've enjoyed using it so far. Mainly a home computer with some business application I've been able to run all my apps alongside each other without bogging it down. The ability to use Windows ink and a pen makes taking notes during meetings a breeze, while also making drawing fun again for me as well. If you're looking for a quick, portable, game-ready laptop, this is definitely gonna get the job done for you.

This laptop is pretty much all that I expected from a 2-in-1. The Hard Drive is a downside because it slows down the computer. An SSD will definitely speed things up by a lot. Also, the 2 TB HDD in this is nice and plenty to store a lot of files. The screen is beautiful and responsive. Watching movies and what not is absolutely amazing. I recommend this a lot.

Purchased for my spouse. Nice laptop but a little slow.

I’ve had this laptop for a couple years now and at first it was amazing and ran fast. I have kept an antivirus on it, make sure it stays fully up to date, and analyze and optimize my laptop once a week. I only use it for college work and some at home work when needed, on excel or word. Anytime i save work i always save it on to a drive instead of the laptop itself. However, after about a year and half it has became extremely slow, freezes up a lot, and takes 10+ minutes when I turn it on or restart. At first i would have recommended it to anyone that asked but now i try to steer people clear of this laptop. This is really disappointing since ive always been a huge dell fan

I bought this computer to use for graduate school. From the day i opened it to now 3 months later I have had nothing but constant issues. On the very first day of updating one of the patches removed the sound driver and it would not reinstall of the internet, so I had to do a hard reset. After that its been nothing but very laggy slow progress. Recently it quit playing video on firefox, chrome, and ie. I ended up having to reinstall windows 10 to solve it currently. I am really doing nothing more than school use and casual internet browsing. I kept thinking it would smooth out eventually and I really didn't want to deal with returns but I really think I should have.

God I love this computer. I’ve had it for several years now and it has never let me down, but I have always taken care of it. One upgrade I’d recommend is an SSD; HHD just doesn’t compare.

Bought one of these since I'm going back for graduate school and needed something with a little more flexibility and firepower than my old desktop. Dell has always served me well and their customer service has always been great. Apparently a lot has changed. This computer has plenty of performance capability, but is near constantly running the disk to 100%, resulting in things like opening Firefox to take a considerable amount of time. I tried using Dell's online diagnostics, but they wouldn't work. Called Dell. They tried to help, but didn't fix it. Was sent up the line to a different specialist who had me run a specific diagnostic, then determined the issue was software, which wasn't covered under my warranty and I'd have to pay for that help. Computer was 3 days old at this point. Took it back to best buy for an exchange. Same computer, speeds a little better but windows processes keep eating up the disk at inconvenient times. And the track pad on this one is loose... It's just kind of sad. The computer is generally ok if you ignore the disk issue. Screen is clear. Camera seems to work alright. The computer can't fold back on itself (for tablet mode) all the way flat, which is a bit annoying. Tablet mode also creates struggles if you shut the computer down while in it. I'll probably end up calling in the warranty on the track pad and eventually replace the hard drive with a SSD. I wouldn't buy this unless you had very specific plans for it.

I had high hopes for this computer. I bought it to replace a roughly 10-year old laptop that was starting to show its age. I looked for a fast processor, HD display and a laptop that had decent reviews. Unfortunately, things didn't start off well. The first one I purchased had to be returned--it kept freezing and shutting down on its own. Overall, it was very buggy. I returned it for a new one and while the new one has been much better than that first one, it's far from perfect. For starters, it's much slower than I expected. I would say, in fact, that it's not any faster than my old 10-year laptop. I was expecting so much more from a Core i7 processor. And it too frequently freezes for no apparent reason. Or the facial recognition camera will not work And no matter how I shut down Google Chrome I constantly get a message saying my browser was not shut down properly and it will open up the last pages I was on. The troubleshooting tools are hit or miss and frequently cause the laptop to freeze up completely. Streaming music to a Bluetooth speaker does not seem to work correctly, so I've given up on that. There are several little things that all add up to make this a computer I would not recommend. There must be better options out there. Do I completely regret buying it? Not really, but I know I would be much happier with a different model. I'll make it work, but overall it's been a big disappointment.

Ok laptop. Very slow and sluggish Battery doesn't last long at all.

Horrible computer, okay well that's not entirely true I loved my computer I got it brand new only had it for maybe 7 months and internal battery quit working. Fortunately it was still under warranty so I mailed it in and they replaced the battery. This fixed the problem it ran okay for 9 months or so only to wake up one morning and try to turn it on and no power, no lights and no help! Apparently this is a common problem that this laptop has I've tried every suggestion online to try and fix it with no luck!

Works great for the price got it for my grandson battery life is about 10 hours

My sister bought me this laptop from California last year and I am seriously very disappointed with this laptop. I have hardly used this laptop since it is too slow. I still prefer using my old laptop which is by the same manufacturer and purchased ten years back. It minimum takes 10 minutes to start each and every time since windows keeps on updating every time. I tried with disabling the updates but even that didnt helped. After entering the username and password on welcome page, I wait for five more minutes to get my homepage. I read some previous reviews and have done all the troubleshooting which dell guys have provided but still no luck. Its very frustating since it takes lot of time to perform even the basic stuff like transferring the photos,editing word etc. I dont know whats the problem or how should I overcome this. It shouldnot be this slow since it has strong processor and 12gb ram. I have also installed a very good licensed antivirus but to no avail.I think my device is faulty but I am not 100% sure.

I got this for my wife for her school. It does look good on paper and is pretty good on processing power as well. The real issue comes up because of the disk rate, the HDD on the laptop itself is pretty slow. I own an Alienware and use a dell latitude(i5 3rd gen) with SSD and I do see the difference between them. On investigating further, I did see that windows 10 indexing takes up the disk rate resource and hogs other applications like google chrome and this was with a clean install. Probably the laptop is not the best option if you expect it to have a faster startup or faster with opening applications. I would recommend switching the HDD with an SSD or adding a boot drive of m2 SSD with 512GB or higher depending on your use. Best buy should probably make the model refreshed on this if they want to sell more of them. There are faster Dell Inspiron laptops for the same pricing. I don't think I would recommend this one.