Customer Ratings & Reviews
- Model:
- I5490-7234SLV-PUS
- SKU:
- 6374387
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Inspiron 24" All-in-One as being easy to use and having a large, impressive screen. Many appreciate its strong performance and the speed provided by the solid-state drive. While some would prefer more memory, the positive feedback on the design, touchscreen functionality, and straightforward setup process is prevalent.
This summary was generated by AI based on customer reviews.
first unit faulty needed to be returned in a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad should have been aware the unit was not working properly...and they did NONE of the past due updates. United returned for replacement within 10 days The replacement unit was not set up properly by Geek Squad....overall service very poor!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Raja15,
We're very sorry to hear that your computer is not working the way that you hoped it would. If you need help setting up your new computer you can always run the Dell SupportAssist App on your computer to ensure that you have all of the latest drivers and software installed.
If you have any questions about your computer you can visit our Product Support Page: https://dell.to/2Baf8r4.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use, Processor speed
Genuinely Impressed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I got this Dell Inspiron I assumed I was sacrificing a little power for some portability and flexibility. This device is certainly smaller and quieter than my last PC. To my pleasant surprise, there was no sacrifice! This machine handles my biggest issue like a champ…Multitasking! It was not uncommon for my last PC to often have 30 tabs of a browser open, multiple instances of an android simulator, along with some sort of database or MS Word…all vying for resources. The multiple instances (up to 4) of the android simulation are particularly taxing on RAM and processing power. This is why it was not uncommon for my last PC (a decent gaming computer) to often lag, freeze, randomly shut down a program or even occasionally just crash. This machine has been dealing with all my multitasking craziness with no issues! Hooking up a 2nd monitor was a breeze as was my old gaming keyboard. Installation and setup was so much easier than my last PC. The built in speakers were fine, but I still preferred my old speaker system which, like everything else, was simple to hook up. All in all I am very impressed with this machine. Super easy to set up, powerful, fast and easy to move around when the mood strikes me. I highly recommend this machine.
I would recommend this to a friend REPLACEMENT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get this one and pay the difference in my old computer and this one. The Geek Squad broke my screen on my other. They said this is comparable to what I had before. Tell me 512 GB SSD hard drive is not the same as a 2TB Hard Drive. I am very displeased with this replacement. It cost more and is of inferior quality.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your input and review. We apologize for the issues you have come across with your initial product. We are sorry to hear that the quality and memory capacity have not met all your expectations. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. We suggest you consider purchasing an external optical drive to fit your activities if needed. If you have any other questions, feel free to visit the support page for your Inspiron.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Dell
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse get stuck a lot It is very annoying It’s only a couple of months old
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking a moment to share your feedback and review. We apologize for the intermittent performance you have with your mouse. Below are steps that can be used to diagnose the direct issue with your mouse input.
Here are the recommended steps for troubleshooting your issue:
1. Run diagnostics on your mouse, and you have the option to run online or built-in diagnostics (you will need a known good mouse that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Mouse Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. Make sure to perform the test on the mouse that is having the issue.
5. This link can be used to begin the diagnostic test: http://dell.to/3faPBha.
We recommend following the steps above to resolve your issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
My Dell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sometimes does not load up at all, wonder what is wrong, I have high speed Internet.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mydell,
Thank you for sharing your review. We are sorry to hear that the network performance of your system is not quite meeting expectations. We recommend you run the suite of tools found within the SupportAssist application regularly to ensure you have the latest experiences to date. SupportAssist will not only optimize your network connectivity but also update your firmware and drivers, delete junk files, and run diagnostics. If the issue persists, you are more than welcome to contact Dell support for further assistance.
Best regards,
Wendy C.
If the issue persists, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
I wouldn’t buy if I were you…
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hardly use this computer (maybe a handful of times since i bought it) and it’s still relatively new but when I do, on some occasions, the screen randomly flickers or turns off then on. It doesn’t really affect anything (that I know of) it’s just annoying. I should’ve got an iMac.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We apologize for the issues you have experienced with your screen flickering. We have provided steps that can be used to run a Self-Test on the screen to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
If your monitor still remains black, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Software Issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had major issues with these since day one. We purchased three and all three regularly fail to boot from sleep. We've had our IT guy look at them multiple times & he is at a loss. Dell support also had no real solutions. Avoid this model if you can.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Elmiron,
Thank you for your review and valued input. We apologize for the sleep mode issues you are experiencing with your Inspiron 5490 AIO. Below I have provided the steps to run The Windows Power Troubleshooter to help resolve this issue. I have also provided the full article link, which has more options if they are needed.
Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshoot icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue
Troubleshooting sleep and hibernation issues: https://dell.to/2Pvpzwp
After utilizing the troubleshooting options provided, if the issue persists, please contact our support team here: https://bit.ly/DellSupportTeam.
Sincerely,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:Screen size
Expected more for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up of the Dell Inspirion was easy - I just had to put batteries in the mouse and keyboard and plug in the power cord. Cortana walked me through the rest. The computer includes a retractable camera and log in can be done either by facial recognition or a PIN. The camera can be left in the up position, or pressed back into the top of the monitor for privacy. When I ordered it, the general description said 1 USB port and I was concerned that there wouldn’t be enough ports. But it has a total of 4 USB ports, 2 HDMI outputs, an SD slot and an audio out port. The screen size is just right for me at almost 24 inches. The monitor can be tilted up to 25 degrees, which is nice. It is a touch screen, but works equally well with a mouse. The touch screen is useful for doing markups with a digital pen. The digital pen was not included, so I haven’t tested out that feature. It comes with built in speakers at the bottom edge of the monitor that work very well. I installed 2 printers – a Canon and a Brothers. The Canon install went very quickly, but Brothers took about an hour to download the installation software. Then said it couldn’t download the file. It worked, however, on the second try. There were a few negatives, the biggest being that it doesn’t have a CD/DVD drive. Also, the keyboard is too flat for my liking. Start up/Wake up is very quick but individual applications load slower than with my 2011 HP Pavilion with Windows 7. For the features and price I expected it to be faster. Any other negatives have to do with the default web browser, Microsoft Edge, and Windows 7 (which I prefer) vs Windows 10. Also, the HP Pavilion came with free Microsoft Office Suite software and the Dell Inspirion has a free 30 day trial, after which one has to pay $10/month or purchase the software.
I would recommend this to a friend Arrived broken-Would not turn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer arrived with no visible damage but would not turn on although the indicator light did illuminate. It was returned to Best Buy Geek Squad and they verified that it was broken. A replacement was not available at the store and there was no replacement available on-line. I've been a Mac user for many years and was finally convinced to buy a pc. I was very disappointed. I will continue to remain a Mac user.
No, I would not recommend this to a friend- Pros mentioned:Processor speed, Ssd
Pleasantly surprised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly used this computer for browsing the internet and a bit of light gaming on low settings. This computer flaunts a 10th generation i7 Intel Processor that has Intel’s “Turbo Boost Technology” which basically means it speeds up your processing power (up to 4.90 GHz) and it does it all flawlessly without any user input as long as the temperature and power conditions are met. In other terms this computer won’t be replaced for a long while. Not only does it have a fast processor but it boasts a nice chunky 16 GB of RAM. That means you can run programs like Google Chrome that take up 99% of your RAM till your heart’s content! The best part is that it has a 512 GB SOLID STATE drive. This means the drive has no moving parts, and that means faster transfer times when moving or copying extremely large files around. The cherry on top was how Dell took the users privacy into consideration. Especially as a tech giant and understanding the way the internet works, they so cleverly placed this neat little webcam that sits inside the body of the computer. Push it down and it reveals itself, push it down again and it hides. It is super simple, discreet, and no need for electrical tape to give you peace of mind. Buy it.
I would recommend this to a friend Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Value and Versatility A real winner Welcome home Dad
I would recommend this to a friendBrand response from YourDellTeam
Posted .walkingman,
Thanks for your review and we're happy to hear that your new All-In-One is meeting your needs. If you have any questions you can always check our Product Support Page here: https://dell.to/3k7cFQ1.
Best,
Bryan
1-800-624-9896
The kids love, LOVE the touch screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love the computer and printer we got. Thank you!
I would recommend this to a friendBrand response from YourDellTeam
Posted .Lizzy,
We're glad that you're enjoying your new computer. If you have any questions about your computer you can check our Product Support Page here: https://dell.to/3k7cFQ1.
Best,
Bryan
1-800-624-9896
Freezing-Lockup & little support
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer has been freezing up since I bought in January. I've been on with Geek Squad 8 times... NO help they just keep updating and trying to up-sell me tune-ups and more diagnostic programs. The only way to unlock freeze is to completely unplug power. I've only used this 3 months and only have one program MS 360 on it (Which I have never used due to freezing-lock up problem). I now have to take it back to store, hoping that I can return. Keyboard. The keyboard is very "thin & light and cheep feeling. Keys need to be punched hard to work. The system is a good looking system but not happy with just good looks. I pray they honor a return in full.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Kkal,
Thank you for your review. We are extremely sorry to hear you are experiencing abnormal behavior with your computer and apologize for the inconvenience. We understand how frustrating that can be and would love to help right away. We recommend you perform system diagnostics to identify any errors that may be causing the issue.
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Screen size
Sleek touchscreen desktop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This desktop is beautiful. The white and silver/gray accents really make this stand out compared to other options on the market. The speaker bar is great and really projects sound well if you want to watch movies or anything. The touchscreen is so responsive I find I rarely reach for the mouse at all now. The keyboard includes a 10 key which is a plus as I use excel and need to quickly enter numbers. The screen is a great size while still maintaining a low profile on your desk. There is next to zero glare on the screen which is a huge improvement over our last desktop. The inclusion of a antivirus made the setup out of the box super quick and easy. My only real complaint is that the WiFi disconnects when you lock the computer and it seems to take a long time and often needs to have the troubleshoot option run in the internet settings to get connected again. I haven't figured out if it's an issue with the desktop itself or a setting on the newer wireless system being used in the house. In general I would highly recommend this option to people looking for something more stationary than a laptop.
I would recommend this to a friend Dell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough memory but that is my fault for assuming it would be better than my 5 year old computer that I replace. Have talked to tech for 4 hours and took it into the store and still can't get Google to work properly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hibs,
Thanks for your review and we're sorry that your computer's memory is not what you hoped it would be. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3k7cFQ1.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Processor speed
Excellent space-saving performance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace an older HP laptop that I had been using in a small computer/office nook. I did not have room for a typical tower set-up so this was a perfect solution. Display is beautiful- great resolution and no lag. Touchscreen is a nice feature and not overly touchy. I find I still use the wireless mouse more just out of habit. Wireless mouse and keyboard sync well and respond quickly. Process speed is very nice- faster than any of my laptops or work computers. There is ample storage, but it's always easy to add more if needed. Sound is very good quality and better than I expected. I'm sure it would be better with nice external speakers, but I don't have the need. Overall, I love the sleekness and the fact that there is only a single cord (the power cord) for this whole system. It looks great, set-up is extremely easy, and performance is fantastic.
I would recommend this to a friend Dell - Inspiron 23.8" Touch-Screen All-In-One - I
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the desktop along with other laptops and no problem with them in July 2020 and had had problems with it turning off suddenly and it continually locks up. TODAY it totally went blank and I have all my work on it. I will take it back to the store in the morning. I think it was the only one left after all the COVID 19 purchases for back to school and it was not good. please advise me what should I do? Do I take it back to the store?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mary,
We are sorry to hear that you are experiencing difficulties with your Inspiron. Provided the issue is hardware related, it may be repaired/replaced if covered under its limited warranty. We recommend contacting Dell Support for further assistance in this case. They are available online, over the phone, or via email for your convenience.
Best Regards,
Anthony P.
No stars Dell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase. Started having intermittent mouse/keyboard lagging freezing up. Dell troubleshoot over phone and computer. Updated drivers and replaced keyboard and mouse. I replaced with usb mouse and keyboard. Still lagging/ freezing up. Called today was on hold for at 30 minutes then tech put me on hold for another dept. I'm done with this. Need replacement
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We're sorry to hear about the responsiveness issues that you've had with your computer so far. We'd recommend the following steps to help diagnose the issues that you're having:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Best,
Bryan
1-800-624-9896
Unit freezes on simple games.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asked before purchase, if this could play simple games, 620 graphics, it freezes during game and have to power off and reboot. I would not recommend this unit. Taking it back tomorrow.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Khill1234,
We're sorry to hear about the freezes that you're experiencing with your new All-In-One. We'd recommend the following steps to help diagnose these issues:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
You may also want to check the settings in your game to make sure that they are aligned with your computer's capabilities.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Memory
Forgot its memory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dell 24" all in one worked great the first day we got it home. The next day when turned on it had forgotten all its memory.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello wonderwoman1234,
Thank you for your review. We apologize for the issues you have come across with your Inspiron. We recommend you ensure you have the latest BIOS, software, and drivers installed by running the SupportAssist application that came pre-installed with your PC. This will also perform diagnostics to determine if you have any errors present with your system.
This link can be used to help run further steps and provide more in-depth information:https://dell.to/32wo0Ss.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.