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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 310 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the Inspiron 3020's excellent performance, ease of use, and quiet operation. Many appreciate its compact size and the speed provided by its RAM and storage. The affordable price point is also frequently praised. While some users are adjusting to Windows 11, the overall experience is largely positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 310 reviews
  • Rated 5 out of 5 stars

    New Dell 3020/Windows 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my new Dell and the setup was seamless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Web Author

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer will tell friends and family about the computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up! wish there were more usb ports but other than that no issues so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome desktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using the dell desktop. I have not had any problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer and i would recommend it to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Bought it for the office workstation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been a fan of dell cpus. This one is a nice upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy Rocks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell rocks! Best buy makes it easier! Best Deals!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been amazing. Just awesome. Amazing and awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent computer and the price is very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and Fast Work computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and fast work computer. Run many programs at same time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD PRODUCT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the purchase of this new computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP is good; BB is so so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the hardware. BB just made the purchase unpleasant

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    oops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pain doing up dates SD slot wasn't Working use the cpu for Email, window send id code in Email, DA did not find jumper to add a second HD second witch has needed files on

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi MichaelpS,
      Thank you for taking the time to leave a review of your Inspiron 3020 desktop. We are sorry to hear that you are experiencing an issue with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. We would love to help you. At your convenience we recommend reaching out to a member of our support team with the toll-free number or chat link below.
      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 1 out of 5 stars

    Not a good machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tower is awful. I don't know if it's Windows, Dell or 3rd party software, but it crashes more, runs slower and restarts for no reason far more often than the 7 year old HP I replaced. Programs don't run properly, software doesn't load the proper drivers, you name it. No sir, I don't like it

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Tbone,

      Thank you for taking the time to leave us your review. We are sorry you are having issues with your Dell Inspiron 3020 Desktop. It's important for us to hear about discrepancies in our products so that we can share it with our quality team for consideration of future development. In order to help you, we would need more information. Please reach out to us at: https://bit.ly/DellSupportTeam.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 3 out of 5 stars

    Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is good when it works. I have to keep restarting it cause it crashes.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello JamesP,

      We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Inspiron Desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.

      Here's the steps to help resolve your crashing issue:
      1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
      2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Jay@Dell Dell

  • Rated 3 out of 5 stars

    No VGA output jack

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have a VGA input nor audio in jack. Returnef

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello JackD,
      We value your feedback and want to thank you for taking the time to leave a review of your Dell Inspiron 3020 Desktop. We are sorry to hear that you were not completely satisfied with your product and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      We really hope that you would give Dell an opportunity when making your next purchase, even if this specific product was not an ideal fit for you.

      If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like it because, it doesn't come with the basic things to use it. Like Micro Soft Word, Excell, etc. you have to purchase it separately and after a few years you got to renew.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear June,
      Thank you for taking the time to leave a review of your Inspiron 3020 desktop. We are sorry to hear that you are not completely satisfied with your purchase. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
      If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.

      We look forward to making this right for you!

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 1 out of 5 stars

    Dell Disappoints on This One!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a Dell fanboy, but they screwed up this time. The Intel UHD 770 graphics chip is fully-capable of 4K resolution over HDMI, but Dell hobbled it on this system and the max is 1920x1200. (Even the Intel utility reports that 4K is available, but Dell screwed up.) TRUST me, that makes this system over-priced before you even check for sales. I'm sending it back to BestBuy, who might be able to get Dell's attention on this kind of stupidity. I doubt that I can.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Brikwil,

      Thank you for taking the time to leave us your review and thank you for purchasing the Dell 3020 desktop computer. We are sorry to hear that you were not too happy with this system, and you decided to return this product.
      This is certainly not the experience we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services.
      We can assure you that Dell takes pride in manufacturing quality products.
      Even if this experience was not good, we hope that you will consider Dell in the future when you make your next purchase.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Best,
      Katarina@Dell Dell

  • Rated 1 out of 5 stars

    This Dud is as Slow as Molasses!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it today, got it set up, tried to add memory to bring it up to a reasonable level to do simple video editing (32GB for example), and it still runs slow as molasses! Dell has really gone downhill in recent years! I can't do what I need this dud, even with its i7 processor and 32GB of memory! Isn't anything (other than gaming PCs) made to run at a reasonable speed anymore? I'll probably take it back to Best Buy ASAP.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Cosmos54,
      Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Inspiron 3020 desktop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.

      Here are the steps to help you with slow performance issues:
      1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
      2. Restart the computer
      3. Run a hardware diagnostic test
      4. Scan your computer for malware
      5. Restore the computer using Windows System Restore
      6. Restore the computer to factory default settings

      You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell