Customer Ratings & Reviews

Hello NoMoreDell,

Thank you for your review. We are sorry to hear you are experiencing difficulties with your laptop and apologize for the inconvenience. We really do appreciate your feedback. We are glad to learn that you contacted Dell Support for further assistance with your Inspiron. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Valued Customer,

We want to thank you for taking the time to leave us your review. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. Below I have provided the steps to checking your battery health of your PC in your BIOS. I have also given you the link for the article where that information and more can be found.

Method 1
Turn on the computer and tap F2 key at the Dell logo screen.
On the left pane, under General, select Battery Information.
Verify the battery health information as illustrated

How to check Battery Health Status: https://dell.to/3nEbRmb

After utilizing the troubleshooting options provided, if the issue is not resolved, please feel free to reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Cebridgman,

Thank you for your review. We are sorry to hear that your camera stopped working so soon. Provided the issue is hardware related, it may be repaired/replaced if covered under its limited warranty. In this case, we recommend contacting Dell Support for further assistance. We're glad to hear that your laptop was sent to Dell to be repaired but returned to Best Buy to be picked up. We would like apologize for any inconvenience this may be causing you. If you still come across issues with your camera, this link can be used for further solutions and details: http://dell.to/3m00ioA. We invite you to review the product Support Page if any other concerns arise.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896.

Dear Valued Customer,

We're sorry that your computer is not meeting your expectations. If you'd like to improve the performance of your computer you can try the following:

There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Rinya,

Thanks for your review and we're sorry to hear about the poor experiences you've had with your computer so far. If you need help extending your new computer's battery you can try these tips:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

Hello FIST,

Thank you for your review. We are sorry to hear your laptop has stopped powering abruptly. We understand how frustrating that must be, and would love to help right away. Below, we have provided steps that can assist with your startup issues.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Marlon,

We're sorry that your headphone jack is broken. We'd recommend reading Dell's One Year Warranty policy to see if your computer qualifies for support and repair: https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896

Dear Naissbshs,

Thank you very much for your valued feedback. We are sorry to hear that you have experienced issues with your Dell Inspiron 7000 2-in-1 computer because its hardware broke. With a little more information from you, we would like to help you resolve these issues.
Please contact the Dell Support Team at the information provided below at your earliest convenience for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Srini,

Thanks for your review and we're sorry to hear about the issues that you've had with your monitor so far. We'd recommend the following article for troubleshooting the brightness on your monitor: http://dell.to/3pbQ7Qc.

Best,
Bryan
1-800-624-9896

Hello Nate,

Thank you for finding the time to share your experience. We do sincerely apologize for the experience you have had with the hinge of your laptop. Your feedback is incredibly valuable as we take future products into consideration. If you come across any further questions, issues, or concerns, please visit the support page of your Inspiron.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Justin,

We want to thank you for taking the time to leave us your valued feedback. We sincerely apologize for the trouble you have had with your Inspiron 7306 2 in 1 crashing. This is certainly not what we like to hear from our loyal customers. I have provided a link below to help troubleshoot and resolve the issue. We also recommend making sure all drivers and downloads are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer.

System restarts: https://dell.to/31Tk6Ci

Drivers and Downloads page: https://dell.to/3rcYIpe

If you still experience this issue after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.

Best Regards,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello,

Thank you for taking a moment to share your feedback and review. We apologize for the thermal issues you're experiencing with your laptop. Below are steps that can help with overheating.

Here are the recommended steps for troubleshooting overheating:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
7. This article contains further details that can help with your overheating: http://dell.to/2uJ8AdG.

We recommend following the steps above to resolve your issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking the time to share your experience. We are sorry to hear that you're experiencing issues with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support directly at 1-800-264-9896.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your feedback and review. We are sorry to hear that your new screen started blinking. We would love to assist you as soon as possible. Below, we have provided steps that can be used to run a Self-Test on the screen to help diagnose the issue.

1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.

This link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr. If your screen continues blinking, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Enrique,

We want to thank you for taking the time to leave us your review. We are sorry to hear you are having charging issues with your Inspiron 7306 2 in 1. I have provided a list of troubleshooting options to help resolve this issue, along with a link to the full article should you need more information.

Troubleshooting Options
*Inspect the AC adapter, cables, and the adapter (DC-in) port on the laptop for damages
*Verify that the wall outlet is working correctly
*Drain residual power
*Connect to the correct USB-C power port (if applicable)
*Disconnect and reconnect the power cable and AC adapter
*Check the LED indicator on the AC adapter
*Verify the AC adapter wattage
*Run the Dell ePSA hardware diagnostic test
*Update the BIOS

How to Troubleshoot AC Adapter Issues on a Dell Laptop: https://dell.to/3GJGLTT

After utilizing the troubleshooting options provided above, if the problem persists, please feel free to contact our support team here: 1-800-624-9896.

Best,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Deliveryguythief,

We're sorry to hear about your delivery experience. We'd encourage you to reach out directly to Best Buy in order to find the best way to address this delivery situation: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896