Customer Ratings & Reviews

Great computer! The built in pen is awesome! Great value, great speed and is a fast computer!

I have had the computer for about a year. I'm disappointed with it. The touchpad is horrible and doesn't work well when switching between laptop and tablet mode. The touch pad was unresponsive. Buying a bluetooth mouse helped a little, but you should have to do that. The processing performance of the computer is good, which is why I didn't return it. I'm hoping Dell pushes an update to fix the touchpad. Battery duration is decent. Didn't notice a speed improvement using the Optane memory. Might be a marketing gimic.

Loved the size and touchscreen. Haven't used it as tablet. Only thing I would change is how often I have to take it in to get it fixed.

This is my 2nd Dell 2-in-1 15.6" laptop. Both are 4K video. I use the older one for my music production studio. This new one is being used for software development. The i7 gives me the processing power I need, The 4K video is awesome. The 1TB SSD storage is very fast - at least 5 times faster than an older ASUS 1TB HD system I have. My only complaint is that the power port is on the left side rather than the back. I've had problems with side-mounted power ports failing, so purchase of the extended warranty is recommended.

Fast boot up. 4K screen great quality. However you need to use both hands to raise the screen. Very easy to mistakenly close cover to security lens. If this happens the facial recognition boot up will not work. I do not like the left centered key board.

I love this computer. Very easy to use and the features are nice. It always recommends coupons etc when purchasing items and scans every time.

Decent unit... however there is no option for ram upgrades... and it has regularly had memory failures leading to blue screen restarts, which testing shows all hardware functioning normally. Tried a factory rebuild, suspecting software conflicts, but no change. I bought this because it “seemed” like a business class, up to date performer for 3d engineering which requires several programs and renderings running on multiple monitors. It doesn’t wow me, but it’s better than the gaming laptop I returned for this one. Have to get with dell about the issues.

This computer is absolute piece of trash I've had to heat it repaired threetimes with no assistance from Dell. Computer is under warranty And there was absolutely 0 help trying to get assistance They just wanted to continue Repairing the same issues over in over I did not use the Geek Squad because the computer is covered under warranty very very disappointed. I will never purchase another Del product

So far so good. Very fast and powerful. The monitor looks great and the keyboard is very good. The pen doesn't feel like a premium pen. The tip should be softer. I have a Note 10 and that tiny pen feels better. I upgraded to Windows PRO and it works very smooth. The finger reader sucks. 9 out of 10 it does not read correctly. Today that's unacceptable. The camera cover feels cheap too! The question is: would I buy it again? No. Would I recommend this laptop to a friend? I guess... But I would explain that is not a premium laptop. You get what you pay for.

I love my new computer. I've changed computers atleast 4-5 times before finding this one. I tried lesser gb systems, but wasn't happy. I tried gaming computers, but was still not happy. This computer had every little feature/gadget I wanted, plus nice graphics and ram numbers. Finally a winner.

I purchased this for my artistic daughter and she loves it. The versatility was the biggest selling point along with the stylus! This should last for a few years well into her college years.

I will not recommend to buy this product, it looks awesomen all the characteristics but this time DELL did a really bad product, I bought a brand new product but since I started the laptop, the problems with the screen happens, for a very expensive product i hoped a great performance, now it happens more frequently, and Best Buy don't help even though you buy the guarantee for the product.

While this laptop is nice spec wise, I've had nothing but problems with it. First the track pad was flaking out on me. Then the headphone jack was having issues caused by the MaxxAudio software. I'm getting random crashes stating it was due to a memory error but a memory test finds everything is fine. It sometimes crashes when waking from sleep. I've been through support and none of these issues have been fixed though I might be able to fix the last two with a system reset. The first two are issues right out of the box though.

pretty cool features. I am going back to school and needed a new laptop. This gives me what I need and more.

Great laptop with great performance. I got it for photography purposes and it performs great. I did have some issues customizing Windowa to my liking but the laptop itself is great.

I bought this from the Open Box area. The salesman who helped me was very courteous and knowledgeable. The best things was that I got a great price on a very well configured Dell laptop.

The touchpad can just randomly stop working. Battery life, computing power, etc is amazing but when the touchpad stops working you can’t do much.

This laptop is a great purchase !! Thanks It’s fast and doesn’t hang up.

Great laptop! I bought this my mother-in-law loves the speed, the crisp screen and the backlight keyboard. Worth every penny!

very fast start-up and fast loading of web pages etc. The first one I got I ended up returning due to fatal errors that kept occurring. It was an easy return as I only had it 10 days. I got the replacement and had data transferred and set-up completed. I have had it about 3 weeks now and no fatal errors. Many more features than I will probably ever use but they are there. I would recommend this to anyone looking for general computer. If your a gamer your on your own I don't know how well this would work for you.