Customer Ratings & Reviews

Hi Necro,

Thank you very much for your valued feedback. We are glad that you like your Inspiron 7506 2-in-1 laptop when it is in tablet mode, but we are sorry to hear that you have come across trouble when it is used in laptop mode because it is overheating and it doesn’t connect well to the internet.

To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads Page: https://dell.to/3tLUgxV

Below, I have also provided some resolutions to WIFI issues. I have included the full article link, which has more options if they are needed.

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net

Full article link: https://dell.to/2RefLVN

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Alexg91024,

Thank you for sharing your experience. We are extremely sorry to hear that your laptops stopped functioning so soon. We greatly appreciate your feedback on the battery runtime and system thermals. If needed in the future, we recommend you open and run the SupportAssist application. It is a set of tools that will clean junk files, install system updates and drivers, diagnose hardware and software, and optimize your system performance and network all with the press of a button. This will ensure you have the best experience your system offers to date.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

This link can assist with maximizing and troubleshooting any possible issues with your battery: http://dell.to/34UUp6t. We invite you to review the product Support Page if any other concerns arise.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Brett,

Thank you for your thorough review on your Inspiron. We are sorry to hear that the touchpad's size and screen brightness and display color have not met all your expectations. Your feedback is incredibly valuable as we build current and future products. Here is a link that should help when it comes to the functionality of it http://dell.to/2KB2shp. We have provided steps below that can help adjust your color depth through Windows 10.

1. Close all open programs.
2. You can either right click Start, and then click Control Panel or click on start and type Control Panel and click the icon that appears.
3. In the Control Panel window, click System, and then click Display.
4. Select the monitor you want to change, if more than one is connected to your PC.
5. Click the Display Adapter Properties link.
6. Select List All Modes.
7. Choose your resolution, color depth and refresh rate from the list and click on OK
8. Click OK again to exit the properties window.
9. If you still require further help with adjusting your display, this contains more details and troubleshooting steps: http://dell.to/3oitVT6.

Lastly, you can adjust your brightness on your keyboard by pressing the F6 key (to decrease brightness) and the F7 key (to increase brightness). Here is a link to the guide specific to your Inspiron 7506 2-in-1 laptop that can give more details http: //dell.to/2vjtPzg. If you come across any questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Ayla,

We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

If you have any questions or if the issue persists, feel fee to contact Dell Support for further assistance.

Best Regards,
Anthony P.

1-800-624-9896

Hello OneMoreTime,

We are sorry to hear that your Inspiron has not quite been meeting expectations and apologize for the inconvenience. Under the circumstances that your system fails to power on, there are some steps you can take to possible resolve your issue. Provided below are instructions to do so.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best Regards,
Anthony P.

1-800-624-9896

Dear JohnJones,

Thank you for taking the time to leave us your review. We sincerely apologize for the problems you have had with your Inspiron 7506 2 in 1. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

As for the sleep mode issues, I have provided the steps to run The Windows Power Troubleshooter to help resolve the sleep mode trouble. I have also provided the full article link, which has more options if they are needed.

Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshoot icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue

Troubleshooting sleep and hibernation issues: https://dell.to/2Pvpzwp

After utilizing the troubleshooting options provided, if the issues are not resolved, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.