Customer Ratings & Reviews

Horrible computer. Had faith in it and actually returned 2 units hoping the third will be better. I was wrong. Great speed, good display but the blue screen issue is too much to overlook.

For the amount spent on this laptop the quality is seriously lacking. It feels cheap, crashes consistently upon use of multiple apps, and cannot seem to decide when it wants to behave in tablet or desktop modes. The battery life also leaves much to be desired.

Since I've been using an ancient Dell desktop with Windows 7, it was time to get into the 21st century. I haven't had it long enough (give me another 10 years) to adequately evaluate the product, All I can say now is that it seems to be working well and meeting my needs.

Awesome laptop with better quality construction than I thought. I originally was worried about buying an Inspiron since my past experience with them was that they were flimsy and broke easily. However, this one surprised me to be more like a Latitude! This laptop has some serious performance behind it and the new processors are much better at battery life, I love my new laptop!

Although I'm not a heavy user, I'm very happy with my new computer. So far, I just check my email and I surf the net. The display is brilliant and the speed screen changes is fantastic. It does take longer than I expected when I first turn it on but that's ok. Great machine.

When my old laptop died, I purchased this Dell largely on the strength of a 1 TB SSD. The lack of USB ports and Ethernet connection were problems that I could live with, but once a day, I would get a blue screen of death. I liked the laptop so I attempted to work with Dell on a fix, but daily crashing and other issues became frustrating, especially when I finally diagnosed the problem as a driver supplied by Dell to support the laptop's internal hardware. Once Dell support ran remote diagnostics and determined there was no hardware problem, they wanted me to purchase diagnostic services at $99 to fix a problem with a driver that they shipped with the machine. Further research on my own determined that this driver is a known problem, and there is no updated driver to replace it. I brought the unit to the Geek Squad and after looking it over, reviewing my troubleshooting documentation, and giving me options, I elected to replace it with an HP Spectre x360. Though I liked the Dell machine's design and performance (except for the daily crashes), I figured that replacing it with another Dell wouldn't fix the bad driver and I had work I needed to catch up on. The daily troubleshooting was eating into my production time. Charging a $99 fee to fix a problem caused by software Dell supplies to operate Dell hardware is a ridiculous concept. Besides, from what the Best Buy tech and I determined, that driver still wasn't fixed by the time I returned the machine anyway. Being an Elite Plus member came in handy in that even though I had the Dell for over a month, Best Buy cheerfully replaced it with the HP for only the difference in price between the two units, a difference I would have paid anyway had I purchased the HP in the first place. I give Best Buy 5 stars for support on replacing this turkey.

Good… design could be better. Lots of minor issues.

So for openness this was an open box laptop but it was listed as being in excellent condition but it's far from: -The volume button does work sometimes when pressed especially when it's streaming via Bluetooth to a radio. -It has number unexpected restarts which makes me lose confidence if I don't save everything. This is a biggie. -I barely hear the fan but as the other reviewer said when it comes on (usually when the computer is processing a lot of things at the same time) it can get super super loud. -Mouse pad often times works and then doesn't. The cursor disspears and it's a game to find it. It's best to buy an external mouse when I you won't have that problem. I plan to send it in for repairs. I would have done this earlier but the geek squad said it would take 3 weeks for me to get it back smh.

Easy to use. Touch screen is nice feature. Has all the memory required.

Software and mouse pad tend to lag at times. And battery lasts considerably lower than expected.

Not a good experience. I purchased this as a gift for my mother, in less than a year and a half later I have to pay to have a new motherboard installed. $340

so far so good, better than my last laptop that lasted 10 days

great laptop, looking good so far, very fast, will review again, in the future

Bought for daughter, she initially liked it a lot. Ended up returning during return period due to lock ups, crashes, and touch pad freeze-ups. Tried to get a replacement of same model, but unable, perhaps is being phased out.

Absolutely the worse laptop I have ever owned. Constant issues such as Blue screen of death during Zoom/ Microsoft Team presentations, Delayed typing (hard to have the hardware replaced 3 weeks after purchase) Overheats very easily- have to prop it up on the base of monitors to prevent overheating, Since purchasing in March 21- I have had to send to IT department 4 times. I am a remote employee, so I have to b able to rely on my laptop- this machine is not reliable at all. DO NOT WASTE you money. I have called Dell support (spent 2 hours on last call) the tech had me taking apart the machine all to find out the cord was not charging.

I like the computer 100 percent. Just crashes a a lot. Could be the lack of ram and processing power.

I really like this computer, Specially for work. Very fast and helpful.

It works great for school and just simply watching shows.

Speedy computer. Lots of options and included a pen! So far, very happy.

Fast and fairly easy to set up and get started. Not my first Inspiron so it is nice to be back with one.