Customer Ratings & Reviews

Hello Moni,

Thank you for taking the time to share your feedback and review. We apologize for the issues you have encountered with your touchpad and the screen glitching. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. If needed in the future, here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
11. You can read the full article here - http://dell.to/2tqmS02.

Lastly, If needed in the future, this link can be used to help run further steps and provide more in-depth information about your screen issue: http://dell.to/2XeDTdr.

If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Gamma,

Thank you for your review. We apologize for the trouble you have come across with your mouse cursor. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi Eliza,

Thank you very much for your valuable feedback. We are sorry to hear that you have come across some troubles with your Dell Inspiron 7506 2-in-1 laptop because it is running hot.

To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads Page: https://dell.to/3LI7X8m

If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Unhappydell,

We appreciate you taking the time to leave us your valued feedback. We are sorry to hear about your experience with your Inspiron 7506 2 in 1. This is certainly not what we like to hear from our loyal customers. We hope that your issues will be resolved and your system working to your specifications and ours.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello,

Thank you for your feedback and response. We apologize for your experience with blue screen and system crashing. We will forward these issues you stated to our product team to improve ourselves for the future. We have provided steps below that can assist with your blue screen and crashes issues.

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct. If the issue persists after updating the BIOS, we invite you to contact Dell Support at your earliest convenience at 1-800-264-9896.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Hugo,

We want to thank you for taking the time to leave us your review and valued feedback. We are sorry to hear you came across some issues with your Dell Inspiron 7000 2-in-1 computer because of its operating system Windows.

I have provided two links which include a step-by-step guide for upgrading your supported Dell device to Windows 11:

Windows 11 upgrade walkthrough for Dell computers: https://dell.to/3Jjs1wr

Update and Upgrades for Windows 11: https://dell.to/3HE0s0u

I have also included links to articles that have the specs and system requirements for Windows 11 and some Windows tips and tricks.

Windows 11 Specs and System Requirements: https://bit.ly/3nyMmF3

Windows 11 Tips and Tricks: https://bit.ly/3CQXeUa

If you need further technical support, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

Thank you very much for your feedback. We are sorry to hear that your son came across some trouble with his Dell Inspiron 7506 2-in1 laptop because it is randomly shutting off.
This is certainly not the experience that we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting steps with the full article that can help resolve the issue.

Here's the steps to help resolve your restart issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.

Computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/33Y2KFn

We also recommend that all drivers are current and updated. Please see the link below for the drivers and downloads page for your Inspiron, where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3LI7X8m

If the issue with his computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello SNAA,

We want to thank you for taking the time to leave us your review. We apologize for the trouble you are having with your Inspiron 7506 2 in 1. We recommend making sure all drivers and downloads are up to date on your system. I have provided a link to the Drivers and Downloads page for your PC below so you can check for and do any applicable updates.

Drivers and Downloads Page: https://dell.to/3wT4TzP

After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Troy,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you have come across some troubles with your Inspiron 7000 2-in-1 Laptop. We will share your comments with our quality team so improvements can be made now and in the future.
In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hey SandraT,

Thank you for taking the time to leave us a review of your Inspiron 7506. We are sorry that you are experiencing an issue with your camera. That is not the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided steps to help resolve your issue.

To reinstall the webcam drivers, perform the following steps.

1. Close any applications that are using the webcam (this may include web pages). Save and close any applications that you are working on as the computer will need to restart.
2. Press and hold the Windows key, and then press the q key.
3. In the search box type device manager.
4. Select Device Manager (Control panel) in the list of results.
5. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
- Note: When there is no listing for Cameras or Imaging Devices, "Contact Technical Support."
6. Touch and hold or right-click Integrated Webcam or USB camera.
7. Touch or click Uninstall.
8. Confirm the uninstall process by clicking OK.
9. Once uninstalled, restart the computer.
- Note: Windows 10 will automatically detect and install the Webcam drivers.
10. When the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Contact the Webcam software provider for assistance.

If you still come across issues with your webcam, this link can be used for further solutions and details: http://dell.to/3m00ioA

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hi Alindsay08,

We appreciate you taking the time to leave us your review. We are sorry to hear that you were not too happy with your Dell Inspiron 7506 2-in-1 laptop because you encountered issues with its screen and that you have ultimately decided to return this system. We will share your comment with our quality team, so future improvements can be made. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Toby,

Thank you for your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers and understand the frustration. We would like to help you right away and we have provided some steps to a solution to help resolve the Blue Screen issue.

Here are the recommended steps for troubleshooting your blue screen issues:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page: https://dell.to/3jI94Jx.

You can read the full article here - http://dell.to/2u98Cct.

If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Wendy C.

Hello Jehudial,

Thank you for your review. We are sorry to learn that your purchase didn't quite meet your expectations. We are however glad to hear you found our G-Series to be better suited for your needs. If you come across any further questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best regards,
Wendy C.

Hello Shy4real,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you have experienced with your initial and current Inspiron 7000 2-in-1 computer because of its display issues.

To help with the screen issues, we recommend making sure, that all drivers are current and up to date. I have provided a link to the Drivers and Downloads Page for your Inspiron laptop where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3LI7X8m

We also recommend following these troubleshooting tips:

1. Run the automated tools in SupportAssist to ensure that the drivers and BIOS are up to date and your computer is optimized
2. Verify display or video issue on an external monitor
3. Check for physical damage on the LCD screen
4. Run hardware diagnostics on the LCD screen
5. Verify the display or video issue in Windows Safe Mode
6. Download and install Microsoft Windows Updates
7. Change the video or display settings, and adjust the brightness
8. Touch screen troubleshooting
9. Run a Video Stress Test using Dell SupportAssist
10. Perform a Windows System Restore
11. Restore the computer to factory defaults

The whole article on this subject can be found here:

How to Troubleshoot Display or Video Issues on a Dell Laptop: https://dell.to/3pE7wm4

If the issue with the screen is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Washer,

Thank you very much for your valued feedback. We are sorry to hear that you are not too happy with your Dell Inspiron 7506 2-in-1 laptop because of its video, lack of graphics, and booting issues.

Below I have provided the steps to run a diagnostic test on the display and the full article link, which has more options if they are needed. We also suggest making sure all video drivers are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer below.

Method 1
1. Power off the Dell Laptop PC.
2. Disconnect any peripherals that are connected to the PC, and connect the AC Adapter (charger) to the PC.
3. Make sure that the LCD screen is clean (no dust particles are on the surface of the screen).
4. Press and hold D key and power on the PC to enter LCD built-in self-test (BIST) mode.
Continue to hold the D key until you see the entire screen change colors.
5. The screen changes colors to black, white, red, green, and blue.
6. Carefully inspect the screen for abnormalities.
7. Press Esc key to exit.

How to Troubleshoot Display Issues: https://dell.to/2O1UnnF

Drivers and Downloads Page: https://dell.to/3tLUgxV

I have also provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve Boot Up Issues: https://dell.to/3sdfce6

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Exhausted,

We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896

Hello alymartinez,

Thanks for your review. We are sorry to hear you were experiencing difficulties with your Inspiron. It is understandable how frustrating that can be. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896