Customer Ratings & Reviews

Hello User,

Thank you for your review. We apologize for the issues you have encountered with your laptop. We suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. They will not only perform diagnostics to determine what may be causing errors but also download and install the latest firmware to ensure you have the best experience.

If the issues persist, you are more than welcome to contact Dell Support for further assistance at 1-800-264-9896.

Best Regards,
Wendy C.

Dear Stephanie,

We appreciate you taking the time to leave us your review. We are sorry to hear about the issues you have encountered with your Dell Inspiron 7506 2-in-1 laptop because.

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We’d also recommend making sure that all BIOS drivers are updated. I have provided a link to the Drivers and Downloads page for your computer below, where you can check for any applicable updates:

Drivers and Downloads Page: https://dell.to/3LI7X8m

If the issues with your Inspiron laptop are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance. We hope that the next representative you speak with can help you to resolve this issue to your satisfaction.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi JeffreyK,

Thank you for taking the time to leave us a review of your Inspiron 7506. We are sorry to hear that you are experiencing an issue with your system crashing. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.

Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H

You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Regards,
Summer@Dell

Hello,

Thank you for your review. We're sorry about the trouble you have encountered with your laptop constantly crashing. We would love to help you as soon as possible. There are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. If the issue persists, we invite you to contact Dell at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Unreliable,

Thanks for your review and we're sorry to hear about the Blue Screen Errors that you're experiencing. Here are some steps to follow to help diagnose your Blue Screen Errors:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/37OWbbz.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hello User1229,

We are sorry to hear that the mouse pad is behaving abnormally and the Inspiron is shutting off abruptly. We understand how frustrating it must be. We recommend you run all tools within the SupportAssist application. It will not only ensure you are running the software and BIOS but also perform system diagnostics, clean junk files, and even optimize the system.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

If you still run into issues with your touchpad, this link can assist with more details and troubleshooting steps: http://dell.to/2tqmS02.

Best,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Naser,

Thank you for your feedback. We recommend you download and install the latest Bluetooth drivers using the SupportAssist application that came pre-installed with your PC. They may improve overall connection performance. If the issue persists, you are more than welcome to contact Dell Support for further assistance.

Best Regards,
Anthony P.

TyBlankenship,

Thanks for your review and we're sorry to hear that your computer is slower than you hoped it would be. There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan
1-800-624-9896

Dear Nikk,

Thank you very much for your valuable feedback. We are sorry to hear about the troubles you have encountered with your Dell Inspiron 7506 2-in-1 laptop because its keyboard and microphone stopped working.

Please make sure you have downloaded the latest system update. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3tLUgxV

The audio or sound issues may be caused due to an outdated audio driver, audio recording settings, no microphone available on the computer, faulty microphone, or microphone settings on the third-party software such as Skype, Zoom, Microsoft Teams, Google Hangouts, Google Meet, Discord, and so on, that you are using. I have provided the link to the troubleshooting article:

How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3IAyVy2

To help with the nonworking keyboard, please contact Dell Support Team at the information provided below at your earliest convenience, so we can help you resolve this issue.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Valued Customer,

We would like to thank you for taking the time to leave us your review and valued feedback. We apologize for the issues you have come across with your Dell Inspiron 7506 2-in-1 computer because of the problems with system updates. We understand how frustrating this could be. We suggest doing the BIOS update from the Drivers and Downloads page for your PC on our website. I have provided the needed link below:

Drivers and Downloads Page: https://dell.to/3tLUgxV

If the issue with your computer is still not resolved after utilizing the troubleshooting option above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Dear Abinay,

Thank you very much for your valued feedback. We are sorry to hear that you came across some troubles with your Inspiron 7506 laptop and ultimately decided to return the system. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

If you come across any questions, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Jdub,

Thank you for your review. We are so sorry to hear about the issues you are having with your laptop turning off when in use. We can understand how frustrating this could be. We recommend you perform system diagnostics to verify your system is working properly. To do so, review the instructions below.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Please ensure that you're running the latest software. There was a BIOS update released last week for this series. You can download it here: https://dell.to/3h2D5Tv.

If the issue persists after the BIOS update, please also feel free to reach out to Dell Support directly using the information below via Chat or Call.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear IbrahimSen,

We appreciate you taking the time to leave us your valued feedback. We sincerely apologize for the problems you are having with your Inspiron 7506 2 in 1. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6

If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Spange,

We're sorry to hear that your experience did not go as expected. You can ensure your Inspiron is running as smooth as possible by regularly running the suite of tools found within the Dell 'SupportAssist' application that came pre-installed with your device. It will not only download the latest updates but also diagnose your system for any errors as they occur.

If the issues persist, you are more than welcome to contact Dell Support via this link - http://dell.to/2sH7Qlm

Best Regards,
Anthony P.

Unreliable,

Thanks for your review and we're sorry that your computer's touchpad is not working the way that it should. We'd recommend trying to re-calibrate your touchpad to see if this helps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

If your computer continues to freeze on you we'd recommend diagnosing the issue with these steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We appreciate your valued feedback. We apologize for the problems you have had with the touchpad of your Inspiron 7506 2 in 1. Below I have provided steps to help troubleshoot this issue, along with a link to the full article, which has more information if it is needed.

1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on. For more information, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Notebook
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off (you lose any data that is not saved).
4. Unplug everything except the power cable, including the following:
Speakers.
Printers.
Scanners.
USB devices.
USB flash drive or other external storage devices.
External monitor.
External keyboard.
External mouse.
When your computer is attached to a docking station, undock it.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
8. Also, some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way that the features work in the touchpad driver properties.

Touchpad Usage and Troubleshooting Guide: http://dell.to/2tqmS02

If you still experience this problem after you have finished troubleshooting your system, please contact our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

bbnt,

Thanks for your review and we're sorry that your computer's touchpad is not working the way that it should. We'd recommend trying to re-calibrate your touchpad with the following steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for taking the time to share your review. We are sorry to hear you experienced issues with the power code of your initial order, and your new computer screen crashing so soon. We apologize for the inconvenience this may be causing you. Below are steps to run the hardware troubleshooter through Windows.

1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy. This will ensure you have the best experience your system offers to date.

If your issue with hardware errors continue this article can be used to further assist: https://dell.to/31cwXiV. Also, if you require further assistance after updating your Bios, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi Jencoffeelover,

We appreciate you taking the time to leave us your review. We apologize for the issues you had with your Dell Inspiron 7000 2-in-1 laptop and ultimately decided to return the system. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team, so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.

Should you need further assistance, please reach out to the Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896