Customer Ratings & Reviews

Hello Kaslawmo,

We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing and boot-up issues you have encountered with your Inspiron 7506 2 in 1. I have provided a link below to help troubleshoot and resolve the crashing problem. I have also given you a link to help resolve the boot-up problems. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

System restarts: https://dell.to/31Tk6Ci

Resolve boot up issues: https://dell.to/3sdfce6

If you still experience these problems after you have finished troubleshooting your system, please feel free to contact our support team here at your earliest convenience: 1-800-624-9896.

Best,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Njoki,

Thank you for sharing your experience. We apologize for the issues you have encountered with your laptop unexpectedly shutting. We are glad to hear that your contacted Dell Support for further assistance. We would love to help as soon as possible. We recommend the steps below to run the SupportAssist application. It is a set of tools that will clean junk files, install system updates and drivers, diagnose hardware and software, and optimize your system performance and network all with the press of a button. This will ensure you have the best experience your system offers to date.

1. Run the automated tools provided in the SupportAssist tool
2. Run a complete hardware diagnostic test
3. Scan your computer for malware
4. Restore your Dell computer using Windows System Restore
5. Reinstall Microsoft Windows
6. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. If the issue persists, we invite you to contact Dell Support at your earliest convenience at 1-800-264-9896.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Joseph,

Thank you for your review. We apologize for the issues you have with your touchpad on your laptop. We really do appreciate it Below is a link that should help when it comes to the functionality of it.

Touchpad troubleshooting: http://dell.to/2KB2shp.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear JaiShanese,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you have come across with your new Dell Inspiron 7506 2-in-1 laptop because it is performing slowly and it freezes up.

I have provided some steps you can take that should help with the slow performance issue.
There are several ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Below, I have also provided a list of solutions for the freezing issue, along with a link to the full article, should you need further information. We also recommend making sure your BIOS is up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer so you can check for and do applicable updates.

Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI

You can read the full article here - https://dell.to/3rTldMZ

Drivers and Downloads Page: https://dell.to/3LI7X8m
If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Cantunderstandthisform,

Thank you for your review. We apologize for the issues you have come across with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support for further assistance.

Best regards,
Wendy C.

If you have any questions or concerns, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi JJID,

We appreciate your valued feedback. We apologize for the issues you have had with the hard drive of your Inspiron 7506 2 in 1. We have provided a link to an article to help with understanding your hard drive and help troubleshoot issues you may be facing.

Understanding and troubleshooting your hard drive: https://dell.to/3J9lDZk

If you still experience this problem after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Jack,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your PC. To make sure we can help in the future there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Seth,

Thank you for taking a moment to share your feedback and review. We are sorry to hear that you were experiencing blue screen issues with your new Inspiron and understand how frustrating that can be. We have provided steps below that may help with fixing your blue screen issues if needed in the future.

Here are the recommended steps for troubleshooting blue screen issues:
1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.

You can read the full article here - http://dell.to/2u98Cct.

We recommend following the steps above to resolve your issue if needed in the future. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello AngryBuyet,

Thank you for your review. We apologize for the issues you are experiencing with your Inspiron. Below are steps to run the hardware troubleshooter through Windows if needed in the future.

1. Press “Windows key + X” and go to “control panel”.
2. Type “Troubleshooter” in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “Hardware and Devices” under Devices option

If you still come across issues with your laptop, this link can further assist with your issue: https://dell.to/31cwXiV.

Best Regards,
Anthony P.

Hello,

Thank you for taking a moment to share your feedback and review. We apologize for the trouble you have come across with your Windows product. You should be able to contact Microsoft directly with the link below.

Microsoft Support: http://bit.ly/36ClDzK.

We recommend accessing the link above to resolve your issue. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Bluescreenofdeath,

Thank you for your review. We are sorry to hear that your laptop crashed due to memory issue. We would love to help right away, and ensure that you have the best experience to date. To make sure we can help in the future there are steps below that can be used to improve performance overall.

"1. At the desktop, click the Search the web and Windows box and type ""problem reports"".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.

You can read the full article here - http://dell.to/2u98Cct.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Jeff,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your Inspiron. We recommend running all the features built in the SupportAssist application. This will not only run diagnostics to determine if your device is experiencing errors and update your system to ensure you have the best performance possible.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi BuyerBeware,

Thank you for taking the time to leave us your valued feedback. We sincerely apologize for the trouble you are having with your Inspiron 7506 2 in 1 crashing. I have provided a link below to help troubleshoot and resolve the issue. We also recommend making sure all drivers and downloads are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer.

System restarts: https://dell.to/31Tk6Ci

Drivers and Downloads page: https://dell.to/31KWq6L

If you still encounter this problem after you have finished troubleshooting your PC, please contact our support team here at your earliest convenience: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Jayas,

Thank you for your review. We're sorry about the trouble you have encountered with your Inspiron. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to visit the Product Support of your Inspiron.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for taking the time to share your review. We apologize for the issues you have come across with your laptop not functioning properly and the time spent troubleshooting this issue. We would like to assist you as soon as possible. Here is a link to an article that can assist with your startup issues if needed in the future: http://dell.to/2uj1Sby. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Roysrus,

Thank you for your review. We apologize for the issues you have come across when trying to turn on your laptop and have provided steps below that may help with fixing your black screen if needed in the future. The details include how to perform a hard reset along with expelling and lingering power.

Here are the recommended steps for troubleshooting your issue:
1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.
7. This link contains more details and troubleshooting steps: https://dell.to/2Vbngl5.

If you require further assistance, please use the information below to contact Dell Support at your earliest convenience via call or chat.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Reyderickc31,

Thank you for your review. We are sorry to hear your Inspiron was experiencing system crashes and would like to apologize for the inconvenience. To make sure we can help in the future there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2Toq796.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thanks for sharing your review. We apologize for the issues you have come across with your initial product, as well as the second second laptop. We would've loved to assist you with any troubleshooting steps if needed in the future but we would need a little more information. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.