Customer Ratings & Reviews

Although much bigger than the 2-in-1 (13 Dell XPS) that this replaced, this unit is considerably more powerful. I had been having issues with my previous Dell laptop (random blue screens that I was unable to make go away on multiple attempts). Being that I use my personal laptop for work, I needed something that was powerful, but more importantly reliable. Visually, this laptop is beautiful. The large screen coupled with an infinity edge design makes for a large display that is also very bright and vibrant. The touchpad is easily double the surface area of any previous laptop I've owned/used which makes navigating a breeze. If there was any one gripe that I have with it, it's in the placement of the power button (which also doubles as a fingerprint reader), which is in the upper right of the keyboard, above the backspace key. On my previous laptop, this was the delete key, so I've accidentally hit this multiple times while adjusting. However, it's nice to be able to open the screen, push the button and with the almost zero startup time, be logged into Windows. I have yet to test the battery life as I've mostly left this plugged in while working from home, but it does seem to discharge faster than the ultra-portable it replaced. This is understanding given the faster processor and more demanding on-board graphics; a happy and welcome trade-off. With 2 Thunderbolt ports on the left and a USB-C on the right, there are plenty of connections available that work well with my existing ecosystem that consists of a Dell TB16 docking station that connects to my other peripherals and triple monitor display. Overall, I'm very pleased with this and expect it to give me years of worry-free performance.

Very poor Quality Control. Hinge was broken out of the box. Beyond that it would overheat and crash. If you get a good one I'm sure it's fine, but I didn't have time for that. Returned.

Didnt even wrap the bubble around the laptop nicely…the charger was free to slide and rub againts the expensive laptop leaving more marks and scratches than expected for ab “excellent condition” open box. Disappointed

Very disappointed from the purchase. The motherboard needed replacement after less than 3 months from purchase. It also runs very hot.

For the price, I expected much more of this laptop. Should have done further research on my part. 1. Unplug/plug in to powersource = Screen turns off and on. 2. Sleep mode to not sleep mode = Screen stays black (Need to hold power button) 3. Random moments of spazzing (mouse pointer blinks nonstop, apps start/close rapidly) 4. Internet browser just randomly stops working This isn't a Best Buy issue but a Dell problem. There are solutions out there for to address these issues however, if this is happening across a number of XPS, Dell QA needs to get their stuff together.

This is a beautiful and well made laptop and really powerfull. however, starting from day 2 after i bought it , it refuses to wake up from sleep mode, i can see the keyboard backlit is on but the screen remains black no matter which key i press. The only way I have been able to turn this laptop on, was to hold the power button so long that the laptop turns off and turning it on again! This is an embarrassment for a brand new high end laptop and i'm totally disappointed by my purchase. I'm gonna return it and do not recommend it to anyone.

Worse Dell Ever!!! Purchased it in Aug, 2021 and since then I have had issues with it. and I missed the returned window by one day. The computer won't start up as it designed to do, I have to restarted it a couple of times for it load up. Once it goes to standby mode...forgetting it's a complete shutdown.........I have to restart it again since it will not load up from the " standby mode". - Waste of money and time.

Within one month of receiving my new very expensive laptop the RAM failed. Not impressed - would recommend buying either from Dell directly or go somewhere else. Just so happens that the Ram failed 3 days after my return period expired.

Incredibly easy setup once unpackaged. It boots faster than any PC that I have ever seen - desktops included. The touchscreen OLED display is super nice as is the face/fingerprint/pin Windows login (BTW, the upper right hand button on the keyboard is a dual purpose fingerprint scanner and power button). The full sized keyboard makes typing comfortable and easy and the huge touchpad makes mousing a snap should you prefer that to using the touchscreen. The stereo speakers produce pretty good sound with some bass - just don't expect too much. It has abundant RAM and storage. I've used quite a few really good laptops at work before but never one quite this nice - I'm really impressed.

I have a long list of complaints with this model. Audio jack doesn’t work without the maxaudio running. Screen turns off and on when charger is plugged in.Tons of Dell bloatware. Funniest of all, doesn’t boot up after a reset.Terrible machine overall.

I am currently using the Dell XPS 15 laptop as my day-to-day laptop. In the short time that I’ve had it, I’ve just been using it for web browsing, e-mail, zoom meetings, and video streaming. As a stand-alone laptop, it functions as expected. The positives are that it boots up quickly and the video graphics are really nice. I would have never guessed that an OLED display would make that much of a difference but my perception of the video quality is that OLED made viewing my streamed videos really stand out when watching it on the laptop. Although I am not an audiophile, the sound coming out of the speaker also seems to be really high quality and I didn’t ever feel like I needed to utilize external speakers to boost the audio. The only con that I have with the laptop is that it only comes with USB-C type ports due to its slim form factor. Connecting the laptop to a larger display or TV would require the use of the provided HDMI/USB-A dongle. It’s not that big of a deal but one would need to make sure to bring the dongle with you if you intent to connect anything that requires an HDMI or USB-A connector. A minor hassle that should not detract from the positives of the laptop.

The power starts failure twice!!! I exchanged with the second one. Same issue!! I will return the second one!!! I am very disappointed with this product!! I have to rate 0, not 1.

Excellent laptop!! Very fast, boots up almost immediately; very good battery life. My only complaint is the lack of ports on the machine itself -- the XPS15 comes with one mini-hub which allows for a USB-A port and an HDMI, which helps alot. But I had to buy another Dell hub to gain an ethernet port. The upside of the additional hub was I got another USB port along with the ethernet connection.

Ghosting trackpad and burn in on the Oled screen. It was an open box but it wasn’t something I felt comfortable keeping

AT first I liked the Dell XPS. But then the power failed and the geek squad said to return the defective computer.

Had to return this computer twice. Stopped working within a few days of purchase - both times.

I chose white because I just don't like silver. I don't like white either though *insert face palm here*. Just give me black. Or some other color. So this is a smooth laptop. Setup is easy. It literally is what it is. Setup has always been what it is... for some years now. So it should go on without a hitch. 1st thing I noticed is the amazing display. That is actually the BEST thing about this laptop. Not that nothing else is good. But this display is a BEAST!! It is so vibrant. And so clear. Sheesh! The second best thing about this laptop, that I didn't even notice right away because it took me awhile to play videos/YouTube and such, is the sound. It's great. Thank you for putting the dang speakers ON the keyboard (vs. under the laptop << I just never understood that). Cons: -No number pad. They could have put one on. I really utilize the number pad. -No regular USB port. Although you get an adapter with a regular USB port and an HDMI, I would have preferred it to an SD card slot. I mean, really? People use those? SD card slots? Hmmm... ok. -This is the biggest con -- this HUGE touchpad. Sorry but it is just too big. It is so big that it gets particular about where my fingers are touching (or my wrist, by accident,... when I'm typing). It is too sensitive, while at the same time, not sensitive enough. I find myself double/multiple tapping for things that I only need to tap once for. Sometimes, I give up and just hit the click part towards the bottom. This is actually very frustrating. Other stuff: honestly, this works like any new laptop. Time will tell. It is fast. I can multitask just fine on it. Also, the bezels around the display are not too big. That's always a nice touch. The top line of the keyboard is typical and you will find the F5 key to light up your keyboard, which for some reason is lit as default. When it is under any type of light, you cannot see a thing with the keyboard light lit, although, this is not abnormal, so... Also, the keys type just fine. Something about it took me a while to get my fingers set properly without looking at the keyboard whenever I wanted to type. I think because it is perfectly centered. So that was annoying. But I can steadily feel myself getting more used to my fingers setting up on the right keys without me having to look. Yay. Of course you get a charging cable. It is white, at least if you get the white laptop, which by the way, is only white on the entire open part that has the keyboard and touchpad. The external color is still silver... booooo. I'd recommend it, so long as you are fine with the cons. Additional info (after 2 months): The touchpad is as annoying and frustrated as when I first tried out the laptop. The touchpad is far too particular about where your finger/hand/wrist is. Half the time it chooses things I am not trying to choose and the other half of the time, it doesn't respond. Many times the cursor disappears or doesn't move at all. The display and the sound are still great. I would explain the issues before recommending. Peace.

OK, this is a high-spec laptop with a fast processor, fast discrete graphics, plenty of RAM, a big SSD, but oh, that display! It is gorgeous. 3456x2160 resolution is nuts - the pixels are invisibly small, and the self-illuminated OLED technology makes for cray high contrast and a hugely wide viewing angle. Best display I've seen on a laptop, ever. My only minor gripe is that if you need a USB 2 port or HDMI port then you have to plug the supplied dongle into one of the USB 3 ports on the laptop. Because the only USB ports on the laptop are USB C. It's not a big hassle but it's one more piece you have to carry around and possibly lose. Overall this laptop is a screaming performer with a stunning display. It's well-built and should last a long time. Also since it is an 11th-gen i7 CPU it will be compatible with Windows 11 when that is released.

Terrible quality control. had to return 4 of them. Don't waste your time.

My new laptop is the new for 2021 Dell XPS 15 in Arctic White. I’ve only had it a short while, so I’m still acclimating to it. First, it is a bit weighty. It comes in at over 4 pounds, which is heavy in comparison to many newer laptops designed for easy transport. The XPS 15 has a marginally smaller screen than my older 16” unit. The keyboard – by contrast - is larger by over an inch. The slightly larger keyboard has caused me to misplace my hands on the keyboard when I start typing. Typically, your left index finger falls to the letter “F”, and right-index finger to the letter “J”. It must be me, but that is not where my hands are landing and continuously requires me to reposition my hands each time I type. Seriously, this is a non-issue that I’m sure will go away as I familiarize myself with the unit. I just never ran into this before. Be aware that this laptop is not a 2-in-1, meaning that you cannot rotate the display to the back to convert it to tablet mode. No loss for me since I only used tablet mode a couple of times, ever. My older 2-in-1 laptop was a magnet for BT mouse problems. The mouse would skip around, and then regularly lag behind where the pointer should be. I purchased several mice trying to resolve this problem, but it never improved, not even after updating the driver. And the speakers on my older laptop - they were the worst. I ended up buying a portable Bluetooth speaker to pair with the laptop whenever I needed sound. With the Dell XPS laptop, neither of these problems exist. In fact, the BT mouse I’m using on the Dell XPS is the same one I used on the old laptop. But on this laptop, there is no skipping and no lagging. And the speakers on this XPS are wonderful. For example, at half volume, my wife yells at me to lower the volume. Isn’t that great! Essentially, the XPS at 1/3 volume is louder than the loudest setting on my old laptop. Speaker location is no doubt important, and the speakers are positioned on both sides of the keyboard facing upward. This laptop’s display is equally outstanding. With a resolution of 3300 x 2200 – which is 4K Ultra HD and includes HD, Full HD and 4K Ultra HD - everything is crystal clear. I watched Avatar, one of my favorite movies, and it did not disappoint. The sound was excellent, as well. To transfer two movies to the Dell XPS, I installed the Samsung DEX app on the laptop and connected my Samsung S20 Ultra (where two videos were located) to the laptop by way of a USB type C cable. Both movies, each about a 1gb in size, transferred in their entirely in what seemed like one minute. Back to the laptop. Here are some characteristics of this laptop you might find useful: • Backlit keyboard • OLED 15.6” touch screen • Intel 11th Gen Core i7 processor • 8 cores • Headphone Jack • BT Enabled • USB 3.1 type C port • 2 Thunderbolt ports • Headphone jack port • Full size SD card reader • 1 TB Solid State disk storage • Fingerprint reader • 16GB Ram • Manufacturer's Warranty – Parts: 1 Year Hardware Service with Onsite/In-Home Service After Remote Diagnosis • Manufacturer's Warranty – Labor: 1 Year Hardware Service with Onsite/In-Home Service After Remote Diagnosis • Included is an external dongle that has one HDMI port and one USB port • And more It did take a fair amount of time getting this laptop ready for use. Besides having to initially charge the laptop, I spent an inordinate amount of time updating all out-of-date Windows apps. Really, this happened over the course of hours. Then I had to install all other application packages regularly use. It takes time, is my point. The backlit keys are an essential feature for me at night. I really like and rely on the illumination when typing. I found that on this Dell XPS, I generally turn this feature off during the day because the lettering on the keys gets a washed-out appearance when the backlit keys illuminate. In a darker environment, they are really helpful. Overall, this is an outstanding laptop. It has a beautiful display, the speakers are loud and crisp, there is a ton of disk space available, and it comes bundled with McAfee to protect us from the bad guys. The keyboard is very responsive, as is the processor itself. Oh, and it has a fingerprint sensor for easy authentication. It also was very easy to authenticate to my home network. As such, I’m giving this – my new go-to laptop – a 5-star review.