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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 679 reviews

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64%
would recommend
to a friend

Customers are saying

Customers admire the professionalism and installation expertise of the service. They appreciate the punctuality and quick, efficient work. However, some customers have concerns about bad service, no-shows, and exposed wires. There were also complaints about rescheduling appointments multiple times and lack of communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 679 reviews
  • Rated 1 out of 5 stars

    My cameras still dont work- a month later basicall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cameras still do not work. I have called multiple times get This re. scheduled and get people out every time they get out. It does not get fixed correctly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time. They knew the product and when they were done explained it so we could understand. Perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install and trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Jimmy did a very nice job installing the security system and TV. They desired to do a great installation on both and helped me understand the system enough to get started using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, showed up on time, wore mask, was very informative, technicians worked together well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a bad system..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected.. I'm so glad that I returned the Arlo pro 2 system... They are still sending me emails to update the software.I returned it almost a month ago.. it's like a bad marriage ?? Smh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Night Owl Security Deposits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great! Richard at Best Buy was excellent as well as the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks squad definitely did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a excellent job! I called different company they didn’t able to get the job done. only Geek squard get it right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installation of 4 of my cameras was very proffessional. I only wish i could of had the other 2 cameras installed for the same price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras and walked us through set up and control of them. Very user friendly and great quality - great for business protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. The installers were friendly and courteous and did a great job. I would use Best Buy installers again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful, quick, efficient. .informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did all the work and explained all the nuances. Very helpful and held my hand to explain as much as I needed. They were friendly and very respectful. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reprehensive was very knowledgeable and displayed professionalism in installing camera equipment. Performance completed in a timely manner. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like service when i call & i go in store they help

    I would recommend this to a friend
  • Cons mentioned:
    Installation quality

    Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for the installer all day and they never showed up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I wouldn’t hesitate using geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad members that came over Paul and Ken were excellent. What fine young man they did a great job and I appreciate the service thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job. Installed cameras around the perimeter of the house and the cables are not visible at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never came I’ve had this appointment for 2 1/2 months and they kept rescheduling everything week and the last week of the 2 1/2 months then told me to get wireless cameras cause they don’t wired but when buying cameras they said they do then they wanted to send a site survey and reschedule twice so I canceled and used cat5 to install cameras

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad installed my security cameras poorly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent ran wires and didn't secure them. Have been waiting 3 weeks for them to return. Supervisor called told me they would come back out and try to fit me in since their best guy was out. Never heard back until I received an email for an appointment for a day that I had told him was not acceptable. Still waiting on them to show up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cammers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guy came out each latter he used had change each wire had changed counting what paid at store the installation cost would have around $900 dollars rather than what paid at store $300was what I was told I just took the cameras back store this man was trying to take advantage of me geek squad has always been 100percentln the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent went over camera set up with me and camera p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent went over camera set up with me and camera placement also showed me how to use hard drive very helpful

    I would recommend this to a friend