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Customer Ratings & Reviews

Model:
227635-01/334176-01
SKU:
5712663
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Customer reviews

Rating 4.6 out of 5 stars with 3051 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.4 out of 5 stars

  • Maneuverability

    Rating 4.1 out of 5 stars

  • Ease of Assembly

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the Ball Animal 2 Upright Vacuum for its powerful suction, ability to pick up pet hair, and easy maneuverability. It is also considered to be a good value for the price. Some customers find it to be expensive and heavy, while others mention that it is a bit loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,051 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it!!! We have 4 dogs and it picks up all of the hair with ease! Well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 3 out of 5 stars

    Difficult to maneuver

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction works too well. Bought for my mother and she couldn't maneuver it on medium pile carpet.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Animal 2 upright vacuum cleaner hard to push. The Dyson Ball Animal 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.

      While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Excellent Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Dyson vacuum and it works wonderfully. The pet tool works much better than my previous vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Vacuum With Amazing Cleaning Power!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent vacuum with amazing cleaning power! The performance of this vacuum is very impressive to say the least. The suction power and its ability to pick up debris is the best we have ever seen in any vacuum we have ever used. The vacuum came packaged very nicely. Assembly was a little tricky at first. The instructions are pictures only but once we figured things out it was not that bad. Not all of the accessory tools can be attached to the vacuum. The small rotary brush tool needs to be stored somewhere else and cannot be attached to the vacuum for quick and easy access. The vacuum has a nice long cord. It does not retract and it has to be wound around the supplied hooks on the back of the vacuum. Locking the vacuum in its upright position is easy for storage but one thing we noticed that pushing the vacuum around on larger pile carpet would cause the vacuum to release and not stay locked into position. Not that big of a deal but just an annoyance when moving the vacuum around. Vacuuming is easy and maneuverability is nice. It takes a few minutes to get used to the weight of the lower part of the vacuum when maneuvering around but once you do it is easy. The ball rotates easily with the turn of your wrist from the handle and working the vacuum around obstacles was easy. We like that it vacuums all of the way to the edge. Using the accessory hose is a little tricky and my wife found it a little difficult to use to vacuum the stairs. The wand part tucks away inside of the collapsible hose section and she found it a little cumbersome to use. The accessory hose provides excellent suction power and cleans nicely though. Cleanup is easy. The waste container easily pops off with the touch of a button. You then push the button to release the lower part of the waste container and the debris drops right out. Because the vacuum is so good, it picks up a lot of dust and you need to knock the container on the side of your trash can to get the remaining amount out of the container. This can cause a little bit of a dust cloud. Overall, we love this vacuum and its cleaning power. We have three dogs and its ability to pick up hair and debris is amazing. Dyson seems to have an excellent customer support and the vacuum comes with a 5-year warranty which is awesome. It seems to be well worth the premium price. We highly recommend it if you have multiple animals in your house or allergies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum for pets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is the best I've ever had. It was way better than the cheap vacuums I've had in the past. It sucks up all the hair exceptionally well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum really picks up the dirt and totally removes dog hair. I am very pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had no issues what so ever. Great product if you have animals that shed a lot of hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum purchased

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best vacuum that I've own. Sure its pricey, but the quality is well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace our Dyson Animal (first generation) that died after 7 years. So far we are very happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the stain two generations ago, just as good but better. Have had no problems with product. Great, every household should have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Dyson It cleans like a pro dug fur cat fur dust you name it Helps with allergies because of its perfect cleaning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean House

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up all dirt! Used old sweeper and then used new sweeper and you would have thought I did not sweep all week! Dyson for life.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 3 out of 5 stars

    Dyson

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item worked well on regular carpet. Not so well on rug. Sadly had to return it.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Hank, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Animal 2 upright vacuum cleaner hard to push or not working effectively on your carpeting and rugs. The Dyson Ball Animal 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
       
      While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Great vacuum for quick clean ups.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it for quick spot cleanups, wood and tile floors etc. We have 2 dogs so this is used quite a bit to pick up dog fur.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great suction power of the Dyson Ball Animal Vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the maneuverability and weight of this vac. Great on hardwood floors. I like the ease of emptying the vac.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dyson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, it hard to maneuver especially in the corner, easy to remove the dirt. But it cleaned good for all types of floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccums

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great vacuum cleaner love it would recommend to family and friends,very durable so far would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Dyson vacuum cleaner…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Dyson vacuum cleaner. Thank you so very much Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Dysons

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as heavy duty as my original Dyson, if it works very well, and I got a good deal on it from the deal of the day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best vacuum we have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 dogs, a cat, 2 guinea pigs and the dyson picks up all the mess. It Sucks and that is an excellent SUCK not a bad Suck.

    I would recommend this to a friend