Customer Ratings & Reviews
- Model:
- 227635-01/334176-01
- SKU:
- 5712663
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Maneuverability
Rating 4.1 out of 5 stars
- Ease of Assembly
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Ball Animal 2 Upright Vacuum for its powerful suction, ability to pick up pet hair, and easy maneuverability. It is also considered to be a good value for the price. Some customers find it to be expensive and heavy, while others mention that it is a bit loud.
This summary was generated by AI based on customer reviews.
100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it the best vacuum ever I'm in love whit the vacuum. I defenely recomended.
I would recommend this to a friendEhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like dyson but it is hard to push now after a few months
I would recommend this to a friend2nd Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one lasted over ten years. Still using. Picks up dirt and dust great.
I would recommend this to a friendmrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT CARE for how you have push up to stand and hose is hard to pull up out
I would recommend this to a friendNo animal
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like Dyson vacs, thought with two dogs we would try the Animal ball vac. Pet hair gets into the belt drive of the vac cleaning head and causes burning smell and if not maintained regularly will cause damage to the belt drive. Dyson has replace the head twice.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've had repeated issues with pet hair accumulating in the head and brush bar area of your Ball Animal 2. This is a great model for homes with pets, as it features powerful suction, whole-machine HEPA filtration and tools that help pick up pet hair with ease. If you have multiple pets in the home, you may find that your machine does need more maintenance, including keeping the brush bar clear of hair or other debris, as it can wind up damaging the brush bar motor, if it's able to get wrapped around the spindles of the brush bar itself.
While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great; except for the wand not being easy to put back in its place.
I would recommend this to a friendPlease do not waste your money! b
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so confused by all of the positive reviews this vacuum receives. I am not one who writes reviews but after having this vacuum for five months, I just had to let others know... this vacuum is terrible, especially for the money! I bought this after my initial Dyson died after many many years. I have a short hair dog who does not shed much but still wanted a vacuum that was good for dog hair. I search a lot of reviews and ended up with this one. Since the first week, nothing but problems. This vacuum constantly clogs. Please know, I am not a dirty person with a dirty house full of dog hair and junk all over the floor. I was not expecting miracles from this maching but my goodness... this thing is a pain in the butt. Every two uses I need to flip it upside down and unclog it. Also, the feature that is supposed to vacuum on hard floor... it's a joke. The vacuum always spits everything around on the hard wood...never sucks it up. I wish I could return this thing bc I truly hate it but cant swallow pitching it after spending $500 on this thing. I have never cursed out an inanimate object as much as I do this thing. Save yourself lots of money and sanity.... find a different vacuum!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello MeyerMomma,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Ball Animal 2 upright machine. The Dyson Ball Animal 2 gives the strongest suction of any Dyson upright. With the direct-drive brushbar, the cleanerhead delves into carpet to grab any debris, dust and hair. With the cleanerhead being self-adjusting, you can move between carpet and hard flooring with ease. It also comes with the tangle-free turbine tool to grab hair from other surfaces in your home.
Routine maintenance is required for the machine to keep the performance stellar, but the steps are super simple and outlined in the user manual. You can also find videos to provide visual steps on Dyson.com. Depending on your usage and how often, there may be the need to perform maintenance more often and this is completely normal.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum I’ve purchased especially for pet hair.
I would recommend this to a friendThis thing sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a good way! Great for households with animal fur.
I would recommend this to a friendGreat Vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a powerful Vacuum!!! it made the cleaning of a carpet joyful.
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Recommend it 100%. A little heavy and hard to move around.
I would recommend this to a friendEasily the best I've owned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how smooth it steers and the brushes pick up everything.
I would recommend this to a friendBetter than others.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and feature, but plastic falls apart too soon.
I would recommend this to a friendBest vacuum out there in my opinion.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. No complaints.. best vacuum on the market.
I would recommend this to a friendWorks good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still use this weekly. I have two. It’s a must with dogs
I would recommend this to a friendGreat vacuum!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this vacuum! Quiet, and efficient! Best vacuum I’ve owned
I would recommend this to a friendSo so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really hard to push on the carpet. Our old Dyson was alot easier. Might return and go back to the old one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Animal 2. I am sorry to hear about the difficulty with the vacuum on your carpet. We would value the opportunity to address this in more detail and want to ensure it is working as intended. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is great! I have a lot of animals and it gets all the fur no problem.
I would recommend this to a friendCleans great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleans really well, a little on the heavy side, but otherwise a great product.
I would recommend this to a friendGreat Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great. The only downfall would be the awkward vacuum tube, which is harder than normal to use.
I would recommend this to a friend