Customer Ratings & Reviews
- Model:
- 227635-01/334176-01
- SKU:
- 5712663
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Maneuverability
Rating 4.1 out of 5 stars
- Ease of Assembly
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Ball Animal 2 Upright Vacuum for its powerful suction, ability to pick up pet hair, and easy maneuverability. It is also considered to be a good value for the price. Some customers find it to be expensive and heavy, while others mention that it is a bit loud.
This summary was generated by AI based on customer reviews.
I hate this vacuum!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted a Dyson, one day I decided to just get it and pay it off slowly. I wish I never did that. This hs got to be one of the WORST vacuums I have every owned. I bought it because I have 5 cats, 2 dogs and a lot of birds. The attachments are so hard to take out and use without injuring yourself to keep the vacuum upright while you " fight" to hold the attachments. I use it in the bird room, oh wait... I need a broom too because it will not even pick up the seeds, or the small pieces of anything. If it is not hair, then it will not pick it up.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Animal 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Didn’t work as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work as well as was hoping, returned and bought a Miele. Dyson was heavy and did not clean our hardwood floors as well as I would have expected for the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello DB, this is Kelly with Dyson. We're sorry to hear that you found the Dyson Ball Animal 2 to be so heavy, in your use. The Dyson Ball Animal 2 was engineered for homes with pets, with features that dig out dirt, hair and allergens. Dyson Ball Animal 2 does feature the strongest suction among our uprights - 270 air watts, for tough tasks across all floors. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
New < old!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We gave our old Dyson to our oldest when she moved out and bought this to replace it... the most common statement made when using the new one is “I HATE THIS THING!” The attachments suck, the power cord sucks, the power button sucks, the wheels suck, the filters suck, the vacuum rarely sucks! How on earth did Dyson go backwards?!?!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hey Jonny,
thank you for leaving a review. The Animal 2 is our most powerful upright yet, sounds like there may be something we can assist with. Please shoot us an email to [email protected] and we'll be in touch with support.
Best wishes,
Joe
Dyson Customer Service
Looks cool but no functionality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is hard to unlock and hard to push. When you pull it down or push it up to begin vaccuming, the sound makes you think plastic is breaking. It's usless on rugs due to the suction combined with the awkwardness of pushing. Transitioning from hard floor to rug is not possible. Even if your whole house was carpet, the suction produced makes it nearly impossible to push. I guess you could walk backwards and pull it around the house.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Animal 2 upright vacuum cleaner hard to push. The Dyson Ball Animal 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Not for new carpeting
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson vacuums are unusable on new soft carpeting. The newer plush carpets, even a medium pile, are too dense and the design of the Dyson makes it so the vacuum will not move. There should be a warning with the vacuum not to purchase is you plan to upgrade the carpet in the near future, you will need to purchase a new vacuum. This is a common issue.
No, I would not recommend this to a friendCheap British quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap British quality But does the job wish it had a lot less plastic as it mostly made of plastic that cracks
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Luis, this is Kelly with Dyson. We're sorry to hear that in your use, you have found the quality of the Ball Animal 2 upright to be lacking. Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8. When we test, we test for durability as you can see if you view the video. We really put our machines through the paces to make sure they're built to withstand years of normal household use.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
No Belt, it just breaks.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this vacuum for almost 2 years now and I have to say, it was not great. Most vacuums when the roller stops working, it it the belt that needs to be changed. On this vacuum, it is a motor that controls the roller. So it is just not worth fixing. Yet another over engineered product that breaks and ends up in the trash in a couple years. It is no better than the rest of them.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've been unhappy thus far, with your Ball Animal 2. I can confirm that on your machine, the brush bar is not powered by a belt, which in most instances, results in far less maintenance for our owners. There is a motor within your machine's cleaner head that powers the brush bar. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
All hype. Not a fan. Overkill on the suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not use this vacuum. I have a huge area rug and this thing stuck in the carpet as soon as I began to vacuum. The brush head would not roll and it smelled as if it were melting. I’m sure it’s great on hard floor but I need a vacuum for multiple surfaces. My 5 year old shark rotator had adjustable suction which is I feel is needed for thicker carpets and rugs. Not a fan of the self adjusting vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've encountered some issues with your Dyson Ball Animal 2. I can confirm, Dyson ball upright vacuums - including Dyson Ball Animal 2, have an active base plate which self-adjusts to create optimal contact with every floor type. This reduces air leaks and retains more suction power at the cleaner head. Dyson cleaner heads have been designed to maintain optimal contact with flooring to help ensure the best performance across both hard floors and carpet. As a result, while we don't expect problems to occur and experiences can vary from home to home, some high pile carpets may fill in the cleaner head resulting in an airtight seal. This can also occur on area rugs or mats which are not fixed down the flooring underneath.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Would not recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not satisfied with this vacuum, was very heavy to handle on carpet but was OK on bare floor. The instructions were bare minimum, took a while to understand how to put it together and when I decided to return it... how to dissemble it. Was too big to go in small space (between furniture) had to use the small tool to finish my cleaning... I like to have only one tool to do all the work. I decided to exchange it for the cordless Dyson Cyclone V10 which is the right size for me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear of your disappointment and experience while using the Dyson Ball Animal 2. Dyson Ball Animal 2 offers 270 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility.
I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
It failed in less than a Year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's expensive but failed in less than a year. Time to call Dyson but how long will I be without a vacuum? I own a $400 rock. Not Pleased.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the unique experience. Dyson uprights include a 5-year warranty when purchased new from Dyson or an authorized retailer. We would value the opportunity to address this in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Don't buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a long time fan of dyson vacuums, but this is a flawed version. The canister doesn't open when i pull the lever, i have to pry it open while making a mess. It also doesn't click back into the machine easily, it's a struggle every time. I now dread using this vacuum and am very disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Zann, this is Kelly with Dyson. We're sorry to hear that you're having some issues with your Ball Animal 2. We wouldn't expect there to be an issue emptying your clear dust bin, or release the bin and cyclone from your machine. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned Kirby vacuums and after buying this was reminded why. Built from cheap plastic parts on a giant rubber ball that just makes using it awkward! "Self adjusting " but not so much-could not even push it on our carpet and when using it on tile it did a poor job of cleaning! Will be returning! Another example of you get what you pay for!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Animal 2. I am sorry to hear that you are less than satisfied with the machine. Also, please rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
You may view a short video of the testing process here:
http://bit.ly/1HmQ7p8
We would value the opportunity to address the issue with using it on your carpet. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Pros mentioned:Carpet cleaning, Suction
Passed Golden Retriever Test
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 Golden Retrievers and a Springer Spaniel. I have owned several vacuums that have claimed to be for homes with pets. NONE have been able to remove all of the Golden hair from my carpet. I had to make several passes and continually clean the hair that constantly got caught and tangled in the roller/beater bar. I was reluctant to spend the money on the Dyson but enough was enough. I purchased the Dyson Animal 2 yesterday and HOLY COW, my carpets are truly clean for the first time in a very long time! It only took 2 passes (1 in each direction) and the carpet looked amazing with NO hair at all caught on the roller ball !!!! It took about 1/4 the time it usually takes me to vacuum the entire house. The rigid extension pole is inside the hose which will prevent the hose from becoming clogged with hair too. Pet people will understand and appreciate that. The unit itself does not recline flat which makes it too large to fit under most furniture. The suction is very strong and makes it seem heavy but is really just adhering to the surface that well. The pivoting head makes turning easier than a more conventional vacuum. The edge cleaning is very good. Emptying is easy and completely hands free. The filters (2) seem very easy to clean once you locate them. Attachments are very convenient to use and all but the upholstery tool are stored on the unit. I am in love with this vacuum and will now not dread this chore and will probably even vacuum more often. I can only hope that it lasts. My recommendation is to quit spending money replacing vacuums that don't do the job you want or take forever to do it. Bite the bullet and get the Dyson Animal 2. You will be impressed. I got it on sale for $100 off.
I would recommend this to a friend Returning after one hour - Huge Disappointment!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered one hour ago, taking it back tonight. The thing does not move on carpet. Impossible to push (34 year old male) - I called Dyson and their response was: Take it back to Best Buy and swap it out.. I'll be doing that but NOT for a Dyson. Don't waste your time & money on this unit!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Jackson, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Ease of use
easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very easy to use and picks up all the dirt and lint on the floor
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Deb, this is Kelly with Dyson. I'm happy to hear that in your use thus far, you've found the Dyson Ball Animal 2 to be so easy to use, and find that it picks up dirt and lint with ease. We're sorry that you're not having a 5-star experience with your Dyson, however. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great vacuum just didn’t work on plush thick carpet,
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thanks for sharing this feedback with us. We're sad to hear that we seem to have missed the mark with the Dyson Ball Animal 2, and thicker carpeting. If you are still experiencing issues we'd like to walk you through the steps to troubleshoot this issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Can never run well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 6 months and then caused much grief. Difficult to clean
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Suopo, this is Kelly with Dyson. We're sorry to hear that you've had some issues with your Ball Animal 2. I'm not certain from your review if you have found it difficult to clean and maintain your vacuum, or if you're finding that the machine doesn't clean your home well. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
TOO HEAVY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this vaccum after 2 uses. The suction was too good and made it impossible to move
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Animal 2 upright. I am pleased to hear that the suction was great, however, I am sorry to hear of the issue described. While I understand that you may have already returned your machine, we would value the opportunity to learn more about your experience as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Sucks too hard for 9x12 area rugs.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have very large low pile ruggable area rugs. This vacuum suctions to the rug and the brush stops rolling. I have to turn off the vacuum to move it. I have a robot vacuum, so I only bought it for animal hair on rugs and my couch. So for me, a huge waste of money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you've had trouble with your Ball Animal 2, on your area rugs. The Dyson Ball Animal 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Powerful Vacuum with just a few Weak Links
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So like pretty much everyone, I've heard that Dysons were good vacuums. I'd heard that they were powerful. I'd heard that they were well built. But I'd never actually tried one until this. So when it arrived I assembled all of the parts, pulled out the cleaning wand, and turned it on. The suction created was powerful enough to immediately collapse the extended tube leading to the wand, almost pulling the Dyson over in the process. And make no mistake - had it not quite obviously been designed to keep this from happening, it would have yanked the entire vacuum straight across the room. The power that this thing can produce cannot be understated. And while there are plenty of other great features, that's the one I keep coming back to. So, on those other features, the cleaning head, wand, and accessories are all very well thought out, highly modular, and in many cases built in clear plastic so that if something goes wrong, you can immediately spot where it is. The cleaning bin is very cleverly designed, with a drop out bottom that lets you simply hold it over a trash can and press a button to dump everything straight into the can. and most of the accessories are stored nearly seamlessly in the vacuum cleaner itself. Most will collapse down into more compact forms as well, and are built with 2 latches so that they can be locked in place either in their storage or use position. Even the little stabilizer wheels to keep the ball base from falling over when it's being used as a cannister vac or being stored seamlessly fold up and out of the way when you pull back on the handle, and snap back into place when you bring it back upright. At times, it kind of feels like someone took a Transformer toy and made a working version, which I'll admit does make it an unusually fun thing to use. That said, this similarity is also where I did find a few downsides to the unit as well. They're fairly minor things that wouldn't affect normal use, but does make me worry a bit about long-term durability. Namely, just about all of these moving parts are made of plastic, and some of them seem worryingly light duty. The button which opens up the bottom of the bin, for instance, is basically a long, thin plastic plunger that will bend ominously whenever you don't press it just right. Given that this is going to be one of the most heavily worn parts not in the engine, I'm really astonished they didn't go with something more robust or, failing that, at least install some guides to keep the bending from happening. More worrying is the fact that this button also serves dual duty in keeping the bin attached to the rest of the vacuum. If the rod snapped and it just kept you from being able to open the bottom of the bin quite so cleanly, that would be annoying but not much of a problem. But I do find myself concerned at the prospect that damage to it could also potentially make it impossible to keep the bin in place. Another thing that I found somewhat annoying is the fact that there is no place to stick one of the key accessories that makes this an Animal rated vacuum - a small tangle-free brush-head for removing fur and hair referred to as the mini turbine tool - does not have a storage space on the vacuum itself. This seems to be because apart from some internal differences, it's mostly just a standard Dyson design cast in a different color of plastic. It would have been very nice to be able to keep all the accessories in one place, particularly since the turbine tool is small, expensive, and the kind of thing one could easily lose for a prolonged period. That said, these misgivings really only keep me from giving this thing a perfect score. The cleaning performance of the thing is fantastic - it was able to pick up a full bin of dust even on floors that are vacuumed daily. Long hair, animal fur, mud, even some wet messes didn't so much as slow it down. It's an expensive tool to be sure, but it's also one of the best.
I would recommend this to a friend