Customer Ratings & Reviews

This thing is amazing! It’s a little loud, but it makes up for it in pure power!

Overall, it is great, but one little flaw that is driving me crazy. The lock on the handle that holds it upright is not very good, so when you are moving the vac or trying to pick it up it comes out of the lock position into the use position. Like I said, minor thing, but for a $500 vac that is otherwise so well designed, it is something you would not expect to happen.

I start to enjoy vacuuming because this product is able to get much dirt than the other I used. It also saved my time, because I used to spend around 30 mins but it didn't seem clear enough. Now, I only spent around 10 mins to vacuum the entire bedroom, family room, and living room. I impress with Dyson technology.

My dog sheds continuously. This vacuum picks up all her hair effortlessly. Does not repeatedly clog. This is my second one in 10 years. Attachment makes stair eating easy as does extended hose

We love this vacuum! Our dogs on the other hand.... ha! It does what it says and get the pet hair. Leaving no trace of it in our house! We should have made this purchase a long time ago; but hey, we live and learn right?!

Here is exactly what Dyson told me. Basically, this vacuum will never work well on area rugs. And, with Best Buy's return policy of only 14 days, I'm stuck with it. Oh well... Verbatim from Dyson chat... Dyson cleaner heads are designed to seal to the flooring. The area rugs are showing to not be compatible with the high suction level of the vacuum. The vacuum will require air flow through the carpets to pick up the debris and allow for movement over the flooring. As your vacuum is not moving when on this would indicate that the vacuum is effectively suctioning to the floor and is incompatible. We try to make them work on a variety of flooring types and unfortunately, we are unable to account for everything.

I wanted to love this vacuum so badly. When my old Shark died I decided to try making the switch to Dyson. I started on the carpeted areas of my house and was impressed. That is where my happiness ended. It cannot pick up ANYTHING off my hardwood and ceramic tile. Literally nothing. It just pushes everything around. I tried turning on the beater bar and then it picked up 1 or 2 things...and promptly shot then out the back all over my feet. While it does work well for the carpet I can't justify a vacuum of this price that only works on 1/3 of my house. I will be returning and going back to a Shark!!

Worked great until dog hair from 5 animals persevered and burnt up the motor. As always, Best Buy protection plan had me covered.

Very good vacuum. This is my second Dyson vacuum. First one last over 12 years and hoping this one to last that long too.

I have 2 dogs and 2 cats and have been through my share of vacuum cleaners over the years. I highly recommend Dyson- great products

The vacuum cleaner worked well but the suction picking up debris on hard floors could be better.

Let me preface this review by saying the Dyson Ball Animal 2 vaccuums carpet beautifully. That's what the one star is for. Unbelievable suction, 20 year old carpet looks like new when vacuumed. The poor rating is for quality. I owned this vaccuum for 2 years, the last year was filled with constant repairs until I got frustrated and took care of the problem once and for all. I threw it away and will NOT buy another Dyson. The plastic the vaccuum is made of feels like Dyson ordered it from wish. Thin and brittle. The cleaning head (brushroll) WILL stop working and you will have to buy a new one to the tune of $80 a pop. The handle catch to keep the handle upright WILL break, as it is made out of the same junk plastic. Once this happened, it was the last straw. Into the trash. I am disappointed and disgusted that a $500 vacuum lasts 2 years. I have a cheapie hoover from the early 90s still going strong. Stay away from Dyson.

This item only last for 5 year then the motor start getting hot and it becomes inefficient its does not absorb dust any more is not worth it for the price.

If it was possible to give it zero stars I would. I loved my animal DC 14 upright, but this ball total clean upright just doesn’t compare. The new upright is constructed with cheaper plastic. The main handle, which you push the vacuum with, twists in my hand and I don’t have much hand strength. I used to carry the old vacuum up/down stairs by the canister handle and under the base. But, now I am worried the canister handle, which is thinner and weaker, will crack. No carrying this vacuum between floors. Sadly, the material quality has declined since the DC14 (12/13 yrs). Because of the COVID, I ordered online and trusted my past experience with Dyson. That was a mistake. If I saw this in the store I never would have purchased it. Yes, the suction is still powerful, but who cares about the suction if the parts crack and break under use. I’ll be lucky if it lasts a year. The attachments are made of cheaper materials as well. Size wise it is smaller than the DC 14. The waste canister is also smaller. I had to empty it after doing the upstairs (5 rooms) and no dog, which the DC 14 accomplished without empting and dog hair. I also liked the control of the DC 14. The suction is strong and pulls the vacuum less controlled then DC14. After using it my neck was sore from pulling against the suction. I am so disappointed. The filter is also different. Instead of being a round sponge material in the top of the waste container, the new filter is tube shaped and of a different material in the center of the waste canister. Overall, I didn’t like the design, cheaper materials, or use of the new total clean Animal in comparison to my Animal DC 14.

Beware! It will not work on new carpeting! I just bought a new Dyson Animal 2 due to very positive results with my previous Dyson Animal. Unfortunately the new one will NOT push on the new carpeting installed in my bedrooms at all! The carpet is a medium plush carpet, not particularly long pile but it's dense. I expected this new vacuum to move seamlessly from my tile floors to the carpeting, but NO it would not move. Like other reviewers have mentioned it forms a vacuum between the carpeting and the machine and cannot be pushed forward. I turned off the rotating brush and made sure the floating base plate was in the self adjustable position. Nothing helped. Yes, it works like a champ on my tile floors but it needs to work for ALL the floors not just the hard floors. I have a golden retriever and she sheds a lot! This is exactly why I purchased a new Dyson Animal 2. Dog hair, lots of it and not just on the hard tile floors. I am extremely frustrated now that Dyson has not figured out how to resolve this suction problem so that the suction can be adjusted for different types of floors. I need to use this on my carpets! The customer service representative suggested purchasing a cordless Dyson which is less powerful. This is not a good option. My home is large enough that I don't want to run out of battery half way through. So now I will have to disassemble this Animal 2, try to get it back in the box and return it to the store. I am very frustrated at this point and disappointed. Also, product information on the Dyson site does not mention that is will not work on plush carpeting. Dyson really let me down on this product!

Seems to have alot of mechanical issues after a few months of use

Do NOT buy this vacuum- especially if you have animals (LOL). Very simply a BAD DESIGN OVERALL. Small dust totally locks up the filters on this unit to the point of burning up motors and zero suction. Don’t believe me? Go watch all of the YouTube videos. We are dumping this vac and getting something better suited for —— ANIMALS. Lol. Good luck

This vacuum is literally impossible to push across the carpet. Maybe because of the extra strong suction combined with the self adjusting/leveling head? It's not just "hard" to push but physically not possible. Basically defeats the purpose of buying a vacuum. Poor design. Hopefully I will be able to send this back because it is awful and un-usable.

Worked while it lasted. Roller brush stopped working after about 8 months of use. Not worth the high price tag!

Don’t last long. We had 2 and each last about a year