Customer Ratings & Reviews

This baby works great, of course. It's a bit tippy and occasionally falls over when I'm using the attachments that hook onto the telescopic tube. Whatever, it's so much better than the Bissell Pet that I don't much care.

TL/DR: Send it back immediately if you don't like it after the first 2-4 uses; it doesn't get better. In a nutshell: Vacuum suction is absolutely fantastic but that's where the positives reviews end on my part. Power cord constantly gets wrapped around the teeny back wheels. The stair tool barely makes contact to begin with, but if the surface isn't perfectly flat, it won't suck up anything at all (e.g., trying to clean the filter grate of a room air purifier). The tool with a brush feature is so-so; the bristles don't get into crevices very well. Wand feels cheap quality; doesn't reach as far as the one on my previous machine, & the tools are a pain to snap on & off. Not to mention that if you think you can keep tools from your old Dyson to use on your new one; you can't. Size is different. Machine can't get itself over a 1/8" - 1/4" inch door mat; I have to pick it up. This is my first new vacuum in over 15-18yrs. I previously had a Dyson DC14 & loved that machine but it hadn't been working as well as it use to for quite some time so I opted for the new Dyson Animal 3 Extra. I realize designs change over the years but this new machine was too expensive to not be anywhere near the quality of my DC14. I can't figure out how to write a review on the actual Dyson.com website -- I assume a customer has to be invited to review their products -- so I'm writing my "buyer beware" here. Be sure to be diligent about the cutoff date for a return & keep your boxes until that date has past! Completely my fault for not looking my return by date up sooner. I kept thinking/hoping I could learn to live with this vacuum. I was exactly a week out of date when I contacted customer service. Brought up all my issues with this machine but the only response I got was that they couldn't do anything b/c I was out of date to start a return. Again, my fault; just an FYI if anyone else tries this machine & is on the fence about whether to keep it. Customer service is polite but obviously not interested to do anything to even attempt to help. My take is that they don't legally have to since I was outside the return window & aren't overly concerned with customer retention. However, as a Dyson customer for the last 15-18+ yrs, the response was disappointing & this will be my last Dyson purchase. I'm extremely sorry now that I didn't save myself more than half the cost & try the Shark vacuum instead.

It works perfectly as expected. Majority of the members of the family had asthma so we need to make sure that floors and stairs are free from dust and pets hair.

Absolutely amazing. Sucks so much dirt out in just one swipe. Highly highly recommend.

With two long hair dogs, it's good for all intents and purposes and would give it a 4.5 but it's heavy...

Hose is a joke. Super hard to get to expand and bend to use. Now after a few months it wont trigger to suck air from the hose but the vacuum still has awesome suction.

I love it I own a Dyson but this newer Dyson it’s so much better

A little hard to push, but could be because it’s new, but overall it has been working wonderful, and really picking up the dog hair

Game Changer / Awesome Product Would buy again a 100 Times over..

Great vacuum. Happy with how well it picks up pet fur. A bit heavy and not the easiest to push around, but heck I can get a workout in!

This is a great vaccuum. Very sturdy and the suction is amazing.

Works like a champ. We had the Dyson Animal Ball 3 from about 15 years ago. This is a huge improvement.

Great vacuum had one for 15 years and this new one is even better!

Great if you want a clean space or if you have pets

Dyson are hands down the best vacuum cleaners on the market.

Expensive but you will appreciate the quality and the power

The best vacuum cleaner I have ever owned. It picks up more dirt and cat hair then most machines. Love the self cleaning brushes!

Got this vacuum to deal with a dog that sheds relentlessly. Vacuum works awesome on carpet and bare wood floors, and the pet brush is pretty sweet. Would def. Recommend.

Extremely heavy and impossible to maneuver with easy. It's so heavy, simply pushing the vacuum back and forth during regular use, is exhausting. I end up sweating more than a 1 mile run. Not to mention the short vacuum hose which is impossible to use without the vacuum rolling towards you and hitting you with force. The shortness of the hose always leaves me back pain. Suction is decent, however, it is very weak when using attachments. Floor cleaner attachment does not pick up small particals. Apolsthery attached does not pick up cat hair. Extension attachment does not pick much either. Overall, this vacuum is a poor investment as you will wnd up with a dirty house, exhausted, with back paid, and extremely frustrated.

Does very well, except the hose. When you pull it out to use it and the vacuum is on, you can barely pull it out. The suction pulls the hose in so tightly you can’t use it freely. I have to use another vacuum for hose use.