Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 10735842
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
False advertisement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst vacuum very hard to push does not pick up very well
No, I would not recommend this to a friend- Pros mentioned:Suction
Powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and thorough and cleans up well after three large dogs and a toddler.
I would recommend this to a friend - Pros mentioned:Pet hair removal
Awesome power
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a big difference from my other vacuum. Highly recommend if you have pets
I would recommend this to a friend - Pros mentioned:Suction
I'd splurge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent vacuum. A little pricey. The intake hole could have been a bit bigger but it has some good suction.
I would recommend this to a friend - Pros mentioned:Suction
Dyson Rocks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently upgraded and the suction power is superb. Highly recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Best vac...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and she loves it so far the best vacuum ever .
I would recommend this to a friend - Cons mentioned:Weight
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This heap was a clumsy heavy ox. I returned it and bought a shark. I love my Shark!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
- Pros mentioned:Pet hair removal
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful vacuum! I have four dogs and the hair doesn’t slow it down.
I would recommend this to a friend - Pros mentioned:Suction
Awesome Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum sucks!! Great suction!! Animal attachment works great.
I would recommend this to a friend It’s ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the fact that I had to put it together
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum if you have pets! Easy to use! Highly recommend!
I would recommend this to a friend Do not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Can only use it on bare floors. No rugs or carpets. Can't even push it on carpet and sucks the rugs straight up into it. The suction on this is too much, even on the lowest setting. I've called Dyson 3 times for help. They offered to send it in for repair - it's brand new. It's not broken, it's a horrible design flaw. Do not buy this. And since I've wasted time with Dyson hoping for help, my return by date has passed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback. We're genuinely sorry to hear about the issues you've encountered with your Dyson vacuum, particularly with its performance on rugs and carpets. We understand how frustrating it must be to deal with excessive suction and the design flaw you described.
We apologize for the inconvenience caused and for any delays in resolving the problem.
To further assist you, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We are committed to finding a solution that meets your needs and ensuring your satisfaction.
Thank you for your patience and understanding.
- Pros mentioned:Ease of use
Dyson Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Easy to clean out vacuum. Easy to maneuver.
I would recommend this to a friend - Pros mentioned:Suction
Dyson vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. Lightweight. Can be maneuvered Easily
I would recommend this to a friend - Pros mentioned:Overall performance
Great customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a Dyson in the past and was very happy with it
I would recommend this to a friend - Cons mentioned:Weight
Heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little heavier thank I thought I fell like I should have gone with the lighter weight one
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you found the Ball Animal 3 to be so heavy in your use. The Animal 3 does have an operational weight of 17.3 pounds, just for reference. If you have any other questions/concerns, or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Overall performance
Love this vacuum cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleaner works great and is easy to use.
I would recommend this to a friend Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should’ve stood with the shark works better especially when using an attachment
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having some difficulty with your Ball Animal 3 Extra. We are always on hand and happy to help troubleshoot with you. Feel free to get in touch with us at askdysonUS@dyson.com, and it will be our pleasure to assist you.
Best wishes,
Kelly
Dyson Customer Support
Well worth the Money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing! It is literally bringing my carpet back to life. Disclaimer, this is my first Dyson so i disnt know what to expect. I absolutely love this vacuum. Just added 3 new dogs to the family and this thing is keeping the carpets looking great.
I would recommend this to a friendBroke after ONE month of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for vacuum for 45 days and it is broken. I can not use it and it is past the best buy 30 day return policy so I spent $400 on a vacuum that I got to use for a month. I had my last Dyson for 15 years. It was great and I thought this one would be too. I am just horrified that I only got a month out of it, which meant I vacuumed maybe 5 times. What a horrible return policy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3 vacuum cleaner. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support