Customer Ratings & Reviews

Too difficult to manoeuvre. Will probably be returning this

A bit confusing to use. I’m a first time Dyson owner

This vacuum is by far the best vacuum we have ever owned. The features on this vacuum are cater to some of the most important things that I have to tackle on a weekly if not daily chore. The bare floor setting is one of the features that I enjoy the most. I love this one because I can clean up crumbs in the kitchen, hair and dust off of the bathroom floor. Everyday we brush our hair, we tend to have hair that accumulates on the rug as well as the floor and this vacuum is so convenient, you just pull it out and put on the bare floor setting and you are good to go. I know this vacuum is advertised as a vacuum that helps with pet hair but even though I don't own a pet, it is still good for dust and everything else. I have throw rugs everywhere and when I went to vacuum them, it almost sucked the rug up, so in other words, this vacuum has fantastic suction. Being one that suffers from allergies, I am sure that this vacuum will provide me with the necessary suction to suck up lots of dust and dander. My only con about this vacuum is that it is very heavy. Carrying the vacuum from upstairs to downstairs is difficult so I just try to carve out a space downstairs where it is hand tube able to get to. Purchase this vacuum. you will not regret it.

I have to say this is the best corded vacuum I have ever used. Just to get it out of the way, the handle doesn't come up high and may not fit a tall person. It may adjust but I haven't really tried because it fits me well. The test for a vacuum in my mind is how well it gets the stuff on the edge of the carpet and wall and this sucks it mostly all up without having to bend down and scrape dirt out which is a huge plus. The way it moves and gets around furniture and other stuff is a breeze and it really has great suction. The cord is long which is a plus but also a pain sometimes to manage. Clearing out the dirt is easy and free of dust spraying everywhere which they have perfected over the years. It is also fairly quiet for such a powerful vacuum which was a nice surprise. I love all the attachme ts and am looking forward to years of use. It glides around so smoothly and is almost a joy to use when I need to vacuum. Looks great, well built and easy to master. One of dyson's best products in my opinion.

This vacuum cleaner does an excellent job of getting up cat hair of 2 long haired cats. The cord is long enough to do two big rooms without changing outlets. The tank holds a lot.

The Dyson Ball Animal 3 is a powerful vacuum with the ability to pick up hair and fur without getting tangled in the roller. PROs - Powerful suction. Really cleans and picks up dirt from carpeting. - Roller that prevents hair and fur from getting tangled on it. If you have pets or people with long hair, this feature by itself makes the vacuum worth considering. - Cleverly designed to hold the basic accessories. - Emptying the bin is a simple push of a button on top of the canister. That means it’s easy to keep a the the canister in a bag to catch the dirt. Other machines I’ve used have a slider mechanism on the side of the canister, and that means the canister is never fully enclosed in a bag. - Fairly compact profile because the extension tube is stored inside the main hose. - The motor is quieter (though not quiet) compared to other vacuums, and does not have a high pitched whine. CONs - Power button is not as bright as the canister release button. As a result, I tended to press the canister release button. To fix this, Dyson should have moved the power button to the handle, or made it brighter than the canister release button, or made the canister release a pull trigger from underneath the canister joint. - The hooks on the handle for the power cord angles out. As a result, if you have not unspooled the entire cord, the cord has a tendency to fall out of the hooks when vacuuming. You have to make sure the cord is wrapped snuggly. This is the main reason I rate it 4 instead of 5 stars. Given Dyson's attention to detail, I'm surprised by this. - The cord does not self retract. It's one feature I miss from another vacuum I have. - No paper manual - have to download it from the internet. Some basic paper instructions are included, but they're not very useful. Dyson makes premium products and have a price to go with that. But I've yet to own of their products that did not justify the price.

Feels like cheap plastic like it’s going break at any moment - no where near the power of the shark vacuum.

It is very convenient and easy to use. The suction works very well.

Very easy to assemble and has great suction. Easy to clean.

Amazing on picking up pet hair. So happy I finally found something that works great

Si far so good. No issues. Throught it would be sturdier, lot of plastic, scared iam going to break certain parts connecting and unconnecting. Heavier than i thought. All my carpets look great, picks up all of the dog hair. Would recommend for a household with multiple animals.

Love the dog attachment, the vacuum itself is great at getting all kinds of small dust and debris. This particular model doesn’t roll as easy as my previous one however, I can adjust the height for a higher pile carpet, and that makes it easier.

I have never seen a vacuum work this great, cleaned a carpet that was just vacuumed and pulled out 2X as much as the old one did, Love this.

Strong suction and cleans very well. Best cleaning vacuum I've owned. Flimsy material in a well designed vacuum. The plastic feels very cheap and not at a level of what a $500 vacuum should be. Will see over time if their material choice is as good as their design.

This baby works great, of course. It's a bit tippy and occasionally falls over when I'm using the attachments that hook onto the telescopic tube. Whatever, it's so much better than the Bissell Pet that I don't much care.

TL/DR: Send it back immediately if you don't like it after the first 2-4 uses; it doesn't get better. In a nutshell: Vacuum suction is absolutely fantastic but that's where the positives reviews end on my part. Power cord constantly gets wrapped around the teeny back wheels. The stair tool barely makes contact to begin with, but if the surface isn't perfectly flat, it won't suck up anything at all (e.g., trying to clean the filter grate of a room air purifier). The tool with a brush feature is so-so; the bristles don't get into crevices very well. Wand feels cheap quality; doesn't reach as far as the one on my previous machine, & the tools are a pain to snap on & off. Not to mention that if you think you can keep tools from your old Dyson to use on your new one; you can't. Size is different. Machine can't get itself over a 1/8" - 1/4" inch door mat; I have to pick it up. This is my first new vacuum in over 15-18yrs. I previously had a Dyson DC14 & loved that machine but it hadn't been working as well as it use to for quite some time so I opted for the new Dyson Animal 3 Extra. I realize designs change over the years but this new machine was too expensive to not be anywhere near the quality of my DC14. I can't figure out how to write a review on the actual Dyson.com website -- I assume a customer has to be invited to review their products -- so I'm writing my "buyer beware" here. Be sure to be diligent about the cutoff date for a return & keep your boxes until that date has past! Completely my fault for not looking my return by date up sooner. I kept thinking/hoping I could learn to live with this vacuum. I was exactly a week out of date when I contacted customer service. Brought up all my issues with this machine but the only response I got was that they couldn't do anything b/c I was out of date to start a return. Again, my fault; just an FYI if anyone else tries this machine & is on the fence about whether to keep it. Customer service is polite but obviously not interested to do anything to even attempt to help. My take is that they don't legally have to since I was outside the return window & aren't overly concerned with customer retention. However, as a Dyson customer for the last 15-18+ yrs, the response was disappointing & this will be my last Dyson purchase. I'm extremely sorry now that I didn't save myself more than half the cost & try the Shark vacuum instead.

It works perfectly as expected. Majority of the members of the family had asthma so we need to make sure that floors and stairs are free from dust and pets hair.

Absolutely amazing. Sucks so much dirt out in just one swipe. Highly highly recommend.

Hose is a joke. Super hard to get to expand and bend to use. Now after a few months it wont trigger to suck air from the hose but the vacuum still has awesome suction.

With two long hair dogs, it's good for all intents and purposes and would give it a 4.5 but it's heavy...