Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 10735842
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Don't waste your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely impossible to push on any type of carpet, even for a very large and strong man! Also just a bizarre design that easily tips over and is much too difficult to use. Going straight back to Best Buy after only using it twice.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your experience. We truly regret that the vacuum did not meet your expectations and sincerely apologize for any frustration this has caused. At Dyson, we strive to design products that enhance the cleaning experience, and we appreciate your feedback.
We understand how important ease of use is, and we will ensure your insights are shared with our dedicated team. If you would like to discuss this further or need assistance, please feel free to email us at askdysonUS@dyson.com. For prompt attention, kindly include "Dyson Review" in the subject line.
We appreciate your feedback and thank you for choosing Dyson.
Disappointing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a disappointing experience with Dyson. Parts were falling off each time, bad design and poor quality parts. Brash was replaced twice and keep malfunctioning. Ignorant and very bad customer service. Perhaps it designed for a sterile apartments with no pets, definitely not heavy duty and especially if you have pets. Customer service, please don't reply to my review showing that you care on public asking to contact you, after I contacted you completely disregard and ignore all. If Dyson stands for quality it would honor it. Very disappointed!
No, I would not recommend this to a friendNot as pet friendly as it says!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson Sucks! Not worth the money I have one carpet it won't even lift the hair off It! I use the hose and the Vacuum Tips over all the time! I feel so bad for my Family who spent the kind of money on this for me on my Birthday!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello DennisP, This is Amanda from Dyson. Our Dyson experts are available and ready to help with your Ball Animal 3! Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Vacuum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum l would recommend picks up dirt s as bad dog hair
I would recommend this to a friendDont buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this one for less than one year and its already apitting out fur, getting clogged every five seconds ans overheating.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this twice and the bracket that attached the unit to the carpet piece broke rendering it completely useless.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I am sorry to hear that you've had such a frustrating experience with your Ball Animal 3; we really appreciate you bringing this to our attention. We're sorry that the quality of this product didn't meet or exceed your expectations. We set a high standard for ourselves, and it's disappointing when we miss the mark. So we can assist you with this, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support