Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 12301490
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
to a friend
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, this vacuum is great, but it’s nothing special. I used like an 80$ vacuum before it blew up and got this but honestly it’s not a huge difference. I would say 5/10 I use this on medium height carpet, works well. Hard floor it’s meh
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sad to hear that you're not having a better experience with your Ball Animal 3. This model does feature the most suction power among out line of uprights. If you're having trouble using your machine on hard flooring, we would suggest disengaging your machine's brush bar, by pressing the power button to the brush bar, once the machine is on and reclined. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson Duty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way it moves but I wish it had retractable cord feature.
I would recommend this to a friendNot great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to really love this vacuum. I don’t. The suction is great BUT the attachments are very cumbersome to use. The hose does not bend easily, makes it difficult to use
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3. It is common for the hose to be stiff for the first few uses. With time it will loosen. To speed up the process, we suggest stretching the hose over a chair, railing etc, for a few hours. We use a very high quality rubber to make sure it does not break and lasts longer. As a result, the pipe may be rigid. To loosen up a new hose we recommend wrapping it around the vacuum overnight a few times and it will help loosen the tightness. If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Good strong vacuum - Dyson Ball Animal 3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vacuum but really hard to set up in the beginning.
I would recommend this to a friendDyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great on carpets. It’s cumbersome to use on steps though.
I would recommend this to a friendHard to push
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a heavy machine that is hard to maneuver and doesn’t slide under most furniture but it cleans well. Emptying the bin is a bit awkward and it needs to be held over a large receptacle.
No, I would not recommend this to a friendVacuum
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this vacuum cleaner, very high-priced, and did not work that well
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great as far as vacuuming goes. Definitely got up more dirt than anything ive ever used. Brush roller kept coming off when trying to carry up stairs - not sure if user error or bad unit.
I would recommend this to a friendSuper sucky
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing, sucks up even the most embedded dog hair. We were a family of loyal shark vacuum users but not anymore, this works super well
I would recommend this to a friendEarly returns are disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles with pet hair, which is a non-starter for a vacuum at this price (and also called the 'animal'). Fingers crossed this is only a heavy shed month issue.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JBJB. This is Amanda from Dyson. Our Dyson experts are available and ready to help with your Ball Animal 3. Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Stay clear from Dyson - please read!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Done with Dyson forever. I purchased this last year and unfortunately it was a lemon (no suction, bar not working, and I literally had to hold it together with duct tape). After several months of back and forth with Dyson, they sent me a new vacuum. Fast forward to last month, and just 9 months after the original replacement, the beater bar broke. I went through all of the technological stuff with Dyson. They wanted proof of purchase but best buys online pickup receipt was not enough. It is so frustrating that this company got too big for their own good and customer service is seriously lacking. Their machines have significantly lost quality (did I mention my first 2 Dyson's purchased 25 years ago are still working?!?) So done..STAY clear from Dyson
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of cheap plastic and the handle is sharp cheap plastic. It vacuums good but the way the hose pulls out sucks! I expected much better quality my older shark is a much better vacuum for half the price.
No, I would not recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite literally the best vacuum I’ve ever owned. My only complaint is that the hose is a little hard to manuever. Maybe once i break it in more it will work better, though.
I would recommend this to a friendGreat vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I’ve stuck with Dyson for years and not disappointed with this vacuum. Longer cord than my last one which is great!
I would recommend this to a friendLoved it for 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is my 2nd Dyson. I upgraded to the new model. I LOVED it the 1st 2 months. oddly, today, i went to vacuum my 6 x 8 area rug (the reason I have a vacuum) and the head attachment was almost snapped off. i leaned it back & it came off, only thing holding it on are the 2 wires. HOPING i am able to return to store for an exchange. Im shocked bc Ive NEVER had an issue witn a Dyson.
I would recommend this to a friendDyson Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum was not heavy like others. It handles very easily and the attachments are very helpful in hard to reach places.
I would recommend this to a friendDyson sucks and not in a good way.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK. Only had for 13 months, used for hard floors only. The previous Dyson vacuum lasted 4 years. Both succumbed to what sounds like a bearing problem and severe loss of suction. Current one gets so hot you can not touch the spindle. Has a burning odor. Will NEVER buy or recommend a Dyson or even Best Buy again. We live 6 hours round-trip from closest Best Buy, so will toss this Dyson in the dump even tho it is still under manufacturer and Geek warranties--not worth the drive.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your Dyson vacuum and understand how incredibly frustrating it must be to encounter these issues. We sincerely apologize for the problems you've described, including the severe loss of suction, the bearing issues, and the overheating spindle with a burning odor. This is not the experience we strive to deliver.
At Dyson, we are committed to innovation and quality, and we take your concerns very seriously. Your feedback is invaluable and will be shared with our product development team to ensure our products meet the high standards our customers expect.
If you’d like to share more about your experience or if you have any further questions, please feel welcome to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line so we can offer prompt assistance.
great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. The biggest surprise is no hair tangles like it describes. Easy to use but doesn't go under furniture.
I would recommend this to a friendVacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's was a okay purchase not good one. Better and wish there was other choices . Wish I wasn't in a big hurry to purchase it.
No, I would not recommend this to a friendDon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t wait to bring it back. If you have rugs, probably good. Hardwood not so good. Plenty of suction. When using the hose attachment, as soon as you put the power on the hose collapsed back to main part. After spending over $400, there was no way I was going to buy a different hose.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Donna, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support