Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 12301490
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
to a friend
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This heap was a clumsy heavy ox. I returned it and bought a shark. I love my Shark!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful vacuum! I have four dogs and the hair doesn’t slow it down.
I would recommend this to a friendIt’s ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the fact that I had to put it together
No, I would not recommend this to a friendAwesome Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum sucks!! Great suction!! Animal attachment works great.
I would recommend this to a friendDo not buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Can only use it on bare floors. No rugs or carpets. Can't even push it on carpet and sucks the rugs straight up into it. The suction on this is too much, even on the lowest setting. I've called Dyson 3 times for help. They offered to send it in for repair - it's brand new. It's not broken, it's a horrible design flaw. Do not buy this. And since I've wasted time with Dyson hoping for help, my return by date has passed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback. We're genuinely sorry to hear about the issues you've encountered with your Dyson vacuum, particularly with its performance on rugs and carpets. We understand how frustrating it must be to deal with excessive suction and the design flaw you described.
We apologize for the inconvenience caused and for any delays in resolving the problem.
To further assist you, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We are committed to finding a solution that meets your needs and ensuring your satisfaction.
Thank you for your patience and understanding.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum if you have pets! Easy to use! Highly recommend!
I would recommend this to a friendDyson Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Easy to clean out vacuum. Easy to maneuver.
I would recommend this to a friendDyson vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. Lightweight. Can be maneuvered Easily
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a Dyson in the past and was very happy with it
I would recommend this to a friendHeavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little heavier thank I thought I fell like I should have gone with the lighter weight one
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you found the Ball Animal 3 to be so heavy in your use. The Animal 3 does have an operational weight of 17.3 pounds, just for reference. If you have any other questions/concerns, or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Love this vacuum cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleaner works great and is easy to use.
I would recommend this to a friendShark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should’ve stood with the shark works better especially when using an attachment
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having some difficulty with your Ball Animal 3 Extra. We are always on hand and happy to help troubleshoot with you. Feel free to get in touch with us at askdysonUS@dyson.com, and it will be our pleasure to assist you.
Best wishes,
Kelly
Dyson Customer Support
Well worth the Money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing! It is literally bringing my carpet back to life. Disclaimer, this is my first Dyson so i disnt know what to expect. I absolutely love this vacuum. Just added 3 new dogs to the family and this thing is keeping the carpets looking great.
I would recommend this to a friendBroke after ONE month of use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for vacuum for 45 days and it is broken. I can not use it and it is past the best buy 30 day return policy so I spent $400 on a vacuum that I got to use for a month. I had my last Dyson for 15 years. It was great and I thought this one would be too. I am just horrified that I only got a month out of it, which meant I vacuumed maybe 5 times. What a horrible return policy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3 vacuum cleaner. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Dyson Ball Animal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great as intended. Its the first wired vacuum from Dyson i get and still getting used to it. I prefer the flexibility of the cordless, only reason why i decided otherwise this time around is because the battery on the cordless didnt last long and eventually gave out on me completely.
I would recommend this to a friendWaste of Money !!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is my 3rd Dyson in 4 years, this one stopped working within a week, parts were keep falling apart after getting it checked properly it stopped the suction so spend almost $700 and still not working contacted Dyson hoping they'll fix it. Looking to buy another brand now.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Dyson many moons ago and it was amazing. I found myself with a home they needed a good vacuum again so I bought another Dyson. Talk about falling off a cliff, this thing is pile of cheap plastic and May as well be a Hoover, it is is no way the quality it once was. Very disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
For pets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as it comes with pet grooming tool. The tool has a steel brush that can be poking and I have to use it carefully. Dyson should have added some king of setting to expose only what we need for the dog. Not safe to press the whole surface.
I would recommend this to a friendDon't Waste Your Money!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely nothing like the Dyson Dc14 Animal, lasted 15 YEARS, son accidentally ran over something metal and killed the motor. This "new" model is not good at picking up cat hair (undercoat "fluff") at all and the "ball" is awkward. If I would've known, I would have never spent so much money on something that I'm very dissapointed in.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Great quality in a smaller package
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good . Switching the height for the roller increases it’s effectiveness and even though I read it didn’t think much of it until I used it.
I would recommend this to a friend