Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 12301490
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
to a friend
Better than DC17
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than DC17 so far. Less maneuverable than DC17.
I would recommend this to a friendwaste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst vacuum I have ever bought. I wish I bought the the extended coverage to return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
Tube is too small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is too heavy to moved around, the tube is too small, I need to pull everything around is not convenient just for the reason but it works good
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry that you've found the Ball Animal 3 to be disappointing, thus far in your use. It is a heavier, full-size vacuum so it does have a bit more weight to it. We'd be happy to go over your machine more in-depth with you, or help with any other questions you may have. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for 2 weeks and stopped working. I just to buy the DD33 those are the best unfortunately they don't made it anymore.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and when I got it home and had it assembled it does not work. It cuts off after it gets a few minutes.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry that you are having an issue with your Dyson Ball Animal 3 Extra Upright Vacuum. We would value the opportunity to ensure that your unit is performing as designed and get this resolved for you.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely 2 months with the vacuum and already it’s being sent under warranty to Dyson. What a joke. Don’t buy this vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hey Ricky, this is Kelly with Dyson. Thank you so much for telling us about this problem. We strive to provide amazing service, and sell equally amazing products, and it's disappointing to know that we let you down. Would you mind getting in touch with us, with some more details about the situation? You can reach us directly at askdysonUS@dyson.com. We will be looking forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Does not work on carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give 4 star as it us working fine on hardwood floors but it does not work on carpet even reg carpet. We just return to Bestbuy .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Dysentery = Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Hasn't picked up any cat hair. Haven't owned 60 days and it's garbage!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Lulu, this is Kelly with Dyson. We're sorry to hear that your Ball Animal 3 isn't picking up pet hair in your home. That's very unusual to hear, given the powerful 290 air watts of suction power. We'd be very happy to help troubleshoot your suction issues. Please get in touch with us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Ease of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very convenient and easy to use. The suction works very well.
I would recommend this to a friendNot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. I do not recommend this product. I used it and it was really not good
No, I would not recommend this to a friendVacuum
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle would bot stay on.............................
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Dyson animal 3 extra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to push, my Dyson 2 animal was a lot easier to push
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Broke after 1 month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am not happy with this purchase! It broke after 4 uses ,
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Best vacumes made
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacume..only complaint is that whatever locks it in the upright position is week..soon as u touch it it unlocks
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Timmy, this is Kelly with Dyson. We're sorry to hear that you're having trouble getting your Ball Animal 3 into a locked position. We'd be glad to help troubleshoot - please get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Great vacuum!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my dyson!! Easy to assemble. Great suction and cord has an extra long length to sweep stairs. Love the attachments and ease of use. We dont have pets but we do have 3 girls with long hair. This is great at keeping the human hair under control. Dysons are A+ in my book for durability and suction!!
I would recommend this to a friendDyson ball vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to manoeuvre. Will probably be returning this
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hey there, this is Kelly with Dyson. We're sorry to hear you've found the Ball Animal 3 to be difficult to maneuver. If it's hard to push, keep in mind that your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. We always suggest checking your manufacturers recommended cleaning instructions, for the flooring type you're cleaning. The three levels of suction are controlled by the slider on the front of the cleaner head. Slide the suction control to suit the floor type. If the machine is hard to push, use the mode on the left. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Trying to figure it out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit confusing to use. I’m a first time Dyson owner
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you had some trouble getting used to the performance of your Ball Animal 3. We do have guide videos on the Dyson website which you may find useful. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
This is the Rolls Royce of vacuum's. BEST PURCHASE
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is by far the best vacuum we have ever owned. The features on this vacuum are cater to some of the most important things that I have to tackle on a weekly if not daily chore. The bare floor setting is one of the features that I enjoy the most. I love this one because I can clean up crumbs in the kitchen, hair and dust off of the bathroom floor. Everyday we brush our hair, we tend to have hair that accumulates on the rug as well as the floor and this vacuum is so convenient, you just pull it out and put on the bare floor setting and you are good to go. I know this vacuum is advertised as a vacuum that helps with pet hair but even though I don't own a pet, it is still good for dust and everything else. I have throw rugs everywhere and when I went to vacuum them, it almost sucked the rug up, so in other words, this vacuum has fantastic suction. Being one that suffers from allergies, I am sure that this vacuum will provide me with the necessary suction to suck up lots of dust and dander. My only con about this vacuum is that it is very heavy. Carrying the vacuum from upstairs to downstairs is difficult so I just try to carve out a space downstairs where it is hand tube able to get to. Purchase this vacuum. you will not regret it.
A vaccum to put all others to shame
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say this is the best corded vacuum I have ever used. Just to get it out of the way, the handle doesn't come up high and may not fit a tall person. It may adjust but I haven't really tried because it fits me well. The test for a vacuum in my mind is how well it gets the stuff on the edge of the carpet and wall and this sucks it mostly all up without having to bend down and scrape dirt out which is a huge plus. The way it moves and gets around furniture and other stuff is a breeze and it really has great suction. The cord is long which is a plus but also a pain sometimes to manage. Clearing out the dirt is easy and free of dust spraying everywhere which they have perfected over the years. It is also fairly quiet for such a powerful vacuum which was a nice surprise. I love all the attachme ts and am looking forward to years of use. It glides around so smoothly and is almost a joy to use when I need to vacuum. Looks great, well built and easy to master. One of dyson's best products in my opinion.
I would recommend this to a friendMrs. N
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleaner does an excellent job of getting up cat hair of 2 long haired cats. The cord is long enough to do two big rooms without changing outlets. The tank holds a lot.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Ball Animal 3 Extra Upright Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at ask dysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.