Customer Ratings & Reviews
- Model:
- 394515-01
- |
- SKU:
- 6504485
Customer reviews
Rating 4.6 out of 5 stars with 1232 reviews
(1,232 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Ball Animal 3 Extra Upright Vacuum with 5 accessories for its strong suction, overall performance, and effectiveness in removing pet hair. Many appreciate its ease of use, powerful motor, and useful attachments, as well as its long cord. However, some customers find the vacuum to be heavy and noisy. A few customers also mentioned the product is pricey.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Dyson animal 3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The assembly instructions could be better. The need to completely and carefully unfurl the clear hose when using the wand is not discussed. Other than that, it works well. I love the way in which the canister ejects it’s contents…easily. Don’t neglect registering the vacuum on their website.
I would recommend this to a friendRated 5 out of 5 stars
Amazing product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pretty big on my cleanliness, and for some reason have always love to vacuum as a child. This is by far the best vacuum I’ve ever used! In the multi function tools, give it that added flair! Highly recommended for anyone in the market.
I would recommend this to a friendRated 4 out of 5 stars
Dyson is the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Dyson, which is why I purchased this to replace my current aging Dyson ball. However this one has a smaller head and doesn’t feel at sound as its predecessor! Still love Dyson thou
I would recommend this to a friendRated 5 out of 5 stars
Love the attachment for pets! Comes with it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for people who have dogs. Have German shepherds and I love the brush tool that comes with it. I clean once a week and use the tool on the dogs and I don’t have to vac every other day now.
I would recommend this to a friendRated 5 out of 5 stars
Best vacuum for shedding dogs!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum I have ever owned, I will most certainly be a Dyson customer for life. What a great deal, too!
I would recommend this to a friendRated 5 out of 5 stars
Excellent Vacuum.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum does an amazing job cleaning up dog hair. We have never had a vacuum work this good. The quality is amazing!
I would recommend this to a friendRated 5 out of 5 stars
Dogs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd Dyson this lifetime. 6 dogs currently, 5 being husky/mix. Reliable and gets the job done every day. Smaller cleaner head than the last gen animal 2. Tried the high end Shark and returned it same day, it was a cumbersome piece of rubbish. Will purchase another Dyson in 5 years or so.
I would recommend this to a friendRated 3 out of 5 stars
Hate the ball
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum cleans well in typical Dyson style, but functionally, we don’t like the “ball.” It is difficult to maneuver and is just generally clunky. Also, the handle does not stay locked in the upright position, making it difficult to step away from the vacuum when needed. I would buy another Dyson, just not this style.
No, I would not recommend this to a friendRated 4 out of 5 stars
Powerful vaccum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st time owning a Dyson upright vaccum and Im in love with it. The only reason Im giving it a 4 stars is because of the house. It does not want to expand or stretch as easily as it should. As soon as you turn on the vaccum to use it, it coils back together and you have to have good arms strength to use, lol. Other than that, I love it
I would recommend this to a friendRated 3 out of 5 stars
Great for pet hair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it’s the best for pet hair and so far it’s been good for that. The base won’t stay up when you wheel it around. That’s the only down side to this vacuum.
I would recommend this to a friendRated 5 out of 5 stars
Love my Dysons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Dyson, had the first for 17+ years. The plastic is a little cheaper than my original but it still works great! I also have a Dyson stick vac- love it! And have purchased Dyson vacs for my kids. Great machine!
I would recommend this to a friendRated 4 out of 5 stars
Great vacuum a little expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum I just missed the automatic, adjusting cleaner head on the animal 2. On the animal 3 you have to bend down and change floor height with a sliding switch on the cleaner head.
I would recommend this to a friendRated 2 out of 5 stars
Save yourself the headache and just buy a Shark.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning a shark for seven years that finally gave out on me, I thought I'd give Dyson a try. I'm honestly appalled by the differences. The plastic for the Dyson is thin and flimsy, and the "ball" blows air that sends dog hair flying around my house. Functionality is horrible -- you have to use force to make it stand up, stop everything and bend over to change floor types, and go through a multi-step process to use the hose. The vacuum is also hard to maneuver in anything but a straight line and wouldn't go over my floor vents, so I have to lift it each time. The hose, when attached to the handle, sucks air when the vacuum is upright and sucks in my hair and clothing any chance it gets. Good luck trying to roll it somewhere that requires going over an uneven surface because the wheel system deploys, and the head slams to the ground... why would anyone want this? The process of vacuuming is already unpleasant enough without a machine that makes it that much harder. I went back and bought the new Shark to compare side by side and found the Shark to pick up more than the Dyson. With the lift-away feature, the Shark also reaches more areas than the Dyson. The only good thing about this product is the dog grooming tool. Save yourself the headache (and money) and buy a shark.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson Ball Animal 3 Extra upright machine. The Ball Animal 3 is designed with ABS plastic, the same material in police riot shields. It also goes through a very rigorous testing phase to ensure it can endure more than the average bump and drop.
The Ball Animal 3 can move between floor types without adjustment, but the Motorbar does include a manual adjustment lever to get closer to hard flooring or higher for thicket carpet. There will generally be two clicks that you should get when putting the vacuum into the upright position. These clicks are not always noticeable unless put into the upright position at a slower speed. I would recommend putting the unit into the upright position at a slower pace in order to listen to the clicks that occur in order to troubleshoot the problem. One click will be the wheels of the vacuum going into place. The second click will be the wheels locking into place. It is important to ensure the second click occurs as without the second click, stabilizer wheels are not able to lock securely into place.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Performance
Rated 4 out of 5 stars
Dyson Vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works……………………………………………………………………………………………..good.
I would recommend this to a friend Rated 5 out of 5 stars
AMAZING Machine!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With Dyson it's proven that you get what you pay for. It's a great machine and was exactly what my husband wanted. We did a test vacuum on the living room rug and then went behind it with the Dyson. We had been leaving behind so much dog hair. Unbelieveable.
I would recommend this to a friendRated 3 out of 5 stars
Paid more, got less
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. The head is much smaller than my previous Dyson. No foot release, which is extremely annoying due to the head releases when you are trying to carry it. Suction seems less powerful than my previous purple model. And as typical, the tubing is difficult to keep pulled out while in use. No issues with maneuvering.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Rated 5 out of 5 stars
Vac
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome thank you for letting us know about it this week I think you can get it done before you go in and get your own
I would recommend this to a friendRated 5 out of 5 stars
My pet 3
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this vacuum! I have a short hair boxer an she sheds a lot , this vacuum sucks up a ton of unseen dander an pet hair ! It also breaks up any hair that normally gets tangled. It’s worth every penny !
I would recommend this to a friendRated 5 out of 5 stars
Excellent product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my Dyson. I have both a dog and a cat and it picks up the hair without any issues or tangling like I used to deal with on my old vacuum.
I would recommend this to a friend- Cons mentioned:Weight
Rated 3 out of 5 stars
Use YouTube
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but so heavy. I thought I would never get the cleaning head to stay attached. YouTube videos were necessary to get it put together since the written instructions were useless.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello SusanP, This is Amanda from Dyson. If you have further questions please send an email to questions.us@dyson.com with your serial number and we'd be happy to help. Amanda Dyson Customer Support















